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El Canario By The Lagoon

3.0 star property

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Photo gallery for El Canario By The Lagoon

Kayaking
Outdoor pool
Standard Double Room, 2 Queen Beds | Pillow-top beds, blackout curtains, free WiFi, bed sheets
Fridge
Standard Room, 1 King Bed | Pillow-top beds, blackout curtains, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
4 Calle Clemenceau, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ‪4 min walk‬
  • Condado Beach
    ‪14 min walk‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for Penthouse, 1 King Bed, Kitchenette

Penthouse, 1 King Bed, Kitchenette | Pillow-top beds, blackout curtains, free WiFi, bed sheets

Penthouse, 1 King Bed, Kitchenette

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 2 Queen Beds, Kitchenette

Penthouse, 2 Queen Beds, Kitchenette | Pillow-top beds, blackout curtains, free WiFi, bed sheets

Penthouse, 2 Queen Beds, Kitchenette

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Pillow-top beds, blackout curtains, free WiFi, bed sheets

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | Pillow-top beds, blackout curtains, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

El Canario By The Lagoon

Hotel with a 24-hour front desk, near Puerto Rico Convention Center
Access to hot tub, valet parking and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and multilingual staff assistance.
El Canario By The Lagoon offers 44 air-conditioned accommodations with free toiletries and blackout curtains. Beds feature pillowtop mattresses. Cable televisions are provided.

Bathrooms include a shower. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at El Canario By The Lagoon. During your stay, you're just a quick walk from Casino del Mar at La Concha Resort. You'll find features such as free WiFi in public areas, plus breakfast (surcharge) and 1 hot tub.
  • Free WiFi
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 5 minutes by car from Puerto Rico Convention Center and 5 minutes from Jose Miguel Agrelot Coliseum
As a guest of El Canario By The Lagoon, you'll find a hot tub, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. El Canario By The Lagoon also features complimentary use of a nearby fitness facility and a lift. Parking is available for a fee. You'll have access to the outdoor pool at a partner property.

This 3-star San Juan hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 25 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children

Things to do

  • Hot tub
  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay
  • Service fee: USD 43.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 for adults and USD 12 to 30 for children
  • Valet parking fee: USD 25.00 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Canario Lagoon
El Canario Lagoon Hotel
El Canario Lagoon Hotel San Juan
El Canario Lagoon San Juan
El Canario By The Lagoon Hotel San Juan
El Canario By The Lagoon Hotel
El Canario By The Lagoon San Juan
El Canario By The Lagoon Hotel San Juan

El Canario By The Lagoon Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 99 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 106 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right now they are remodeling the property and it’s a little inconvenient. I’m sure it will be better once the work is done. Staff are great and responsive. The breakfast staff were wonderful
Stayed 1 night in Feb 2025

10/10 Excellent

Kathryn

Stayed 1 night in Feb 2025

10/10 Excellent

Tyna

Liked: Cleanliness, staff & service, property conditions & facilities
The welcome was exactly that, a warm gracious experience!
Stayed 1 night in Feb 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Yes very much
Stayed 1 night in Feb 2025

8/10 Good

Livia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the newly built Anita section and loved it. The room was brand new and I felt that it was clean. The decor is tasteful boho type styling. The room was nicely designed and cozy. I’m usually touchy about falling asleep but rested really good.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2025

2/10 Terrible

Mark

Terrible Hotel

Room was musty smelling. The tv did not work and no light in the bathroom!
Stayed 1 night in Jan 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice little boutique hotel with a fun vibe. Staff are without exception professional and friendly. Location is back off busy streets but most anything you want is within a few blocks. Uber worked really well.
Stayed 3 nights in Jan 2025

2/10 Terrible

Theron

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First of all the hotel has a completely different name than what's listed on Expedia. The hotel is a construction site and they don't disclose this information to guests. We were told that electricity would be turned off at 9am on our last day, before check out time. So we basically had to check out before the official check out time. They lied about having 24/7 front desk coverage. When we went to check out there was no one at the front desk. So we had to just leave our room keys on the counter. The only good thing about this hotel is the are it's located in, in Condado, San Juan. The rooms are super small and its a construction site. Expedia needs to vet these Hotels better because I will stop using their app for my bookings.
Stayed 2 nights in Jan 2025

10/10 Excellent

Evelyn

Stayed 2 nights in Jan 2025

10/10 Excellent

Gale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Just noise at night
Stayed 1 night in Jan 2025

8/10 Good

leigh

Stayed 1 night in Jan 2025

2/10 Terrible

Andrew

Stayed 1 night in Jan 2025

8/10 Good

Miguel

Stayed 7 nights in Dec 2024

8/10 Good

Audra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Note: this property has changed names (bought by Abbita next door) so it was difficult to find. It was also under construction and the El Canario building was quite empty, though the Abbita building is cute & lively with great amenities that you can use (a nice outdoor hot tub, pool, and indoor fitness center). The service I got from the front desk staff was excellent - they were super accommodating and apologetic about the condition of the construction. The room itself was modern and cozy with a comfy bed but they are clearly still putting finishing touches on it. I’m sure when it’s finished it’ll earn a full 5 stars! Also beware if you’re a light sleeper - it is a little noisy on a weekend night due to surrounding nightlife. The area is great since it is very close to the beach & bars & restaurants.
Stayed 1 night in Jan 2025

10/10 Excellent

Carter

Stayed 2 nights in Jan 2025

10/10 Excellent

Lizette

Stayed 1 night in Dec 2024

10/10 Excellent

Veronica

Stayed 1 night in Dec 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities
No phones in rooms. Placed us right In front of elevator. Not quiet.
Stayed 1 night in Dec 2024

8/10 Good

STEVEN HOWARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
food was good. Room was clean. Shower water could of been hotter. Pool was clean and well kept. Plenty of room for people who want to sit in the shade by the pool. A block away from the beach. Restaurants near by in addition to the restaurant on site.
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Did not get to stay

Due to delays in flights I was unable to complete my stay. I spent all morning calling and never got an answer until the afternoon when they told me I was already within the time frame of no return. Very upsetting I spent hours trying to cancel while also trying to figure out my flights. I would have loved to stay but unfortunately that was not the case, and when I called their systems were down and unable to assist me right away.
Stayed 1 night in Nov 2024

10/10 Excellent

Zhe

Stayed 3 nights in Nov 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service
Wall paint was peeling and it smelled of mold.
Stayed 2 nights in Nov 2024