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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Beach nearby, sun-loungers, beach umbrellas, beach towels
Lobby
Lobby
Exterior

Popular amenities

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Carolina Beach
    ‪5 min walk‬
  • Isla Verde Beach
    ‪5 min walk‬
  • Condado Beach
    ‪8 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area | 55-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite) | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.2 out of 10
Wonderful
(17 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

1 bedroom, in-room safe, laptop workspace, blackout curtains

Suite, 2 Double Beds (Top Floor)

9.2 out of 10
Wonderful
(74 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Minibar

Suite, 1 King Bed

9.0 out of 10
Wonderful
(196 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite) | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(36 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

1 bedroom, in-room safe, laptop workspace, blackout curtains

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(150 reviews)
  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

1 bedroom, in-room safe, laptop workspace, blackout curtains

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(20 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

1 bedroom, in-room safe, laptop workspace, blackout curtains

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(34 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(17 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

1 bedroom, in-room safe, laptop workspace, blackout curtains

Suite, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(51 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Beach nearby, white sand, beach umbrellas, beach towels

Hampton Inn & Suites San Juan

  • Pool
  • Hot tub
  • Breakfast included
  • Free WiFi
4.6 out of 5, Wonderful, (1985)
The price is €336
for 1 room
includes taxes & fees
8 Aug - 9 Aug
Hampton Inn & Suites San Juan

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly resort with casino and free breakfast
Along with a casino, this smoke-free resort has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.
Our customers tell us that they can't get enough of the free breakfast at Embassy Suites by Hilton San Juan Hotel & Casino. During your stay, you're just a quick walk from Isla Verde Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, complimentary bicycles and a playground
  • Guests love the breakfast and restaurant
  • Just a 1-minute drive from Isla Verde Beach and 7 minutes from Condado Beach
Embassy Suites by Hilton San Juan Hotel & Casino offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 12000 square feet (1115 square metres) and includes conference space. A casino, spa services, and a terrace are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee.

This 3.5-star Carolina resort is smoke free.

Guests are served a free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:30 AM to 10:00 AM.
El Patio – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie – On-site coffee shop. Open daily.
Coqui Pool Bar – This poolside bar only serves lunch. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square foot of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (74 centimetre high)
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 21.19 per night
  • Valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2536 out of 3729 reviews
Rating 8 - Good. 753 out of 3729 reviews
Rating 6 - Okay. 244 out of 3729 reviews
Rating 4 - Poor. 99 out of 3729 reviews
Rating 2 - Terrible. 97 out of 3729 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Vincent Raymond

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the breakfast was amazing. Sonia was so sweet and kind. Everything was good. The reception staff was so sweet. They gave us amazing restaurant tips as well. One thing to note it would be helpful to have a welcome pamphlet with the amenities and times. Also more virgin beverages during the evening snack time. After 5 PM it was hard to get items from the welcome desk. It would be more beneficial to have a few more staff members available to deliver needed items to the rooms.
Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well kept and the staff is highly attentive. The loud music from the casino can be heard in the lower floors during the weekend evenings.
Stayed 4 nights in Apr 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Feb 2025

10/10 Excellent

roque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

Angelica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property, there was a pool, and the rooms were unique and very quiet, despite the party in the lobby
Stayed 4 nights in Apr 2025

8/10 Good

Nicole

Stayed 4 nights in Apr 2025

8/10 Good

Anthony, Glassboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are fans of the Embassy Suites model. The environs are beautiful. It is very close to the hotel, but no shuttle that we know of. The suite was spacious. Interactions with staff was usually positive, but mixed. Front desk may be quite busy at times. Housekeeping tended to come quite late in the day for us. A casino was integrated into the hotel, which was not too distracting, and I lost a few bucks there, but had fun. This hotel caters to tourists, with a complementary breakfast and complementary evening drinks. They (loosely) enforced this with wristbands, which I did not particularly enjoy wearing. The hotel offers attended beach supplies - towels, chairs, umbrellas - and this was quite nice. Overall, a pleasant experience.
Stayed 4 nights in Apr 2025

6/10 Okay

PRISCILLA

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Check in was slow, we had reservations but had to check in twice, once to check in in arrival, a second time when our room became available.
Stayed 5 nights in Apr 2025

4/10 Poor

Amy

Travelled with family
Disliked: Staff & service
The hotel needs a new chef. Chicken was dry every dish i had so were the eggs. Pool bathrooms were disgusting. I asked for 2 blankets they brougt me 2 sheets instead. Porter knocked on our door hours after dropping off blankets. I let front desk know and they dismissed my concern. I will not stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Tahiti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like there was no parking available you had to pay for it but really appreciated the perks
Stayed 5 nights in Apr 2025

6/10 Okay

Sheriza

Travelled with family and small children
Liked: Amenities, property conditions & facilities
There is a parking fee if you are renting a vehicle. There was one receptionist that was very unfriendly. Her name is Jusmary.
Stayed 4 nights in Apr 2025

10/10 Excellent

niraj

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
close and walking distance to beach and umbrella/ chair offer
Stayed 3 nights in Apr 2025

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2025

10/10 Excellent

Ralphie

Stayed 3 nights in Feb 2025

10/10 Excellent

Teruyo

Stayed 4 nights in Apr 2025

10/10 Excellent

Cindy

Stayed 2 nights in Apr 2025

8/10 Good

Migdalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and helpful, the hotel was extremely clean down to the poolside bathrooms (which I visited frequently with my three year old). Extremely family friendly. I Can’t wait to come back and stay there again!
Stayed 7 nights in Apr 2025

6/10 Okay

Levetta

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken table in the den area. Dirty vent in the bathroom. Carpet stains & really bad odor.
Stayed 4 nights in Apr 2025

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Tyra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 5 nights in Apr 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

My family of four enjoyed our stay at the Embassy suites in San Juan. We had separate rooms, which was a plus. This hotel offers breakfast in the morning, 2 drinks and a chips as snacks in the evening. The pool area was nice and enjoyable . It’s located two blocks away from the beach and near restaurants and shops. The only issue I had was unfortunately, I did not have helpful check-in service. I was not given any information about the hotel and what they offer. I had to learn from a guest by the pool. Also, I was given a room that I did not pay for. I had to go back to front desk to get the room I paid for. You definitely need to be your own advocate.
Stayed 5 nights in Apr 2025