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Aparthotel·Private host

Hugo's Rental

5.0 star property

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Photo gallery for Hugo's Rental

Presidential Apartment, City View | Living area
Creator video - submitted by High Heeled Gypsy
Presidential Apartment, City View | Terrace/patio
Interior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
200 C. de O'Donnell, San Juan, San Juan, 00901
  • Place, Calle Fortaleza
    ‪1 min walk‬
  • Place, Castillo de San Cristobal
    ‪1 min walk‬
  • Place, Port of San Juan
    ‪4 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬

Room options

View all photos for Classic Studio

Classic Studio | Free WiFi, bed sheets

Classic Studio

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Apartment, City View

Presidential Apartment, City View | Living area

Presidential Apartment, City View

  • City view
  • 111 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Double Beds

View all photos for Room

Free WiFi, bed sheets

Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room | Free WiFi, bed sheets

Basic Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room

Comfort Room | Free WiFi, bed sheets

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room

Classic Room | Free WiFi, bed sheets

Classic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Free WiFi, bed sheets

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room

Traditional Room | Free WiFi, bed sheets

Traditional Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Studio, Garden View

Basic Studio, Garden View | Free WiFi, bed sheets

Basic Studio, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio

Comfort Studio | Free WiFi, bed sheets

Comfort Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio

Standard Studio | Free WiFi, bed sheets

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Studio

Traditional Studio | Free WiFi, bed sheets

Traditional Studio

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hugo's Rental

A microwave in a common area and free Wi-Fi in public areas are available at this smoke-free aparthotel. Each apartment offers free WiFi, a hairdryer and a shower. Housekeeping is available on request.
Hugo's Rental offers 12 air-conditioned accommodations with complimentary slippers and a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
During your stay at Hugo's Rental, you're just a quick walk from Port of San Juan. Free WiFi in public areas is available. This luxury aparthotel has 12 apartments. Enjoy your stay with amenities like free WiFi in each apartment.
  • Each apartment offers a shower and a hairdryer
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Services include luggage storage and a virtual front desk
  • Just a 2-minute drive from Port of San Juan and 6 minutes from Distrito T-Mobile
Hugo's Rental offers its guests a microwave in a common area. WiFi is free in public spaces.

This 5-star San Juan aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Shared microwave

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Laundry

  • Laundromat nearby

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request) (for a fee)
  • Luggage storage
  • Virtual front desk

Location highlights

  • In a shopping district
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and an access code; your host will greet you
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at Hugo's Rental

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200
  • An effective city/local tax rate of 7.0 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests planning on arriving outside normal check-in hours will receive an email with special check-in instructions and an access code. The host will greet guests on arrival. A virtual front desk provides assistance to guests.
Property Registration Number 609095100

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hugo's Rental San Juan
Hugo's Rental Aparthotel
Hugo's Rental Aparthotel San Juan

Hugo's Rental Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 237 out of 325 reviews
Rating 8 - Good. 60 out of 325 reviews
Rating 6 - Okay. 14 out of 325 reviews
Rating 4 - Poor. 6 out of 325 reviews
Rating 2 - Terrible. 8 out of 325 reviews

9.8/10

Cleanliness

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Terra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Due to the government restrictions we were unable to fly to Puerto Rico. The hotel would not change or refund our payment. I was very surprised and disappointed due to the fact that it was beyond our control. Customer service beyond all else is key to a great establishment. We will never recommend this hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property, great location, and excellent communication with owner. I will definitely stay here again and recommend this property to my clients.
Stayed 1 night in Jan 2026

10/10 Excellent

Nicole, Oak Park

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, air conditioning, refrigerator in room. In excellent spot
Stayed 1 night in Jan 2026

10/10 Excellent

Edward

Liked: Cleanliness, room comfort
Mericruz was a great help in getting us into the hotel and situated.
Stayed 1 night in Jan 2026

10/10 Excellent

Selita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious accommodations for our family of six conveniently located to shopping, dining, and historical sites. Perfect for our stay prior to departing on a cruise. Maricruz stayed in constant communication and provided great options for dining and transportation. We were even able to store our luggage after checkout so we could explore Old San Juan prior to our cruise embarkation.
Stayed 1 night in Jan 2026

10/10 Excellent

Weston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient spot to stay while exploring Old San Juan
Stayed 1 night in Jan 2026

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Maria was very helpful and our room was very comfortable, clean and quiet.
Stayed 1 night in Jan 2026

10/10 Excellent

Noreen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very cool place to say! Located in a busy area with great restaurants nearby. They delivered as promised . We did a nice 10 minute walk with luggage downhill getting to our ship on the last day.
Stayed 1 night in Jan 2026

10/10 Excellent

Karen

Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay at Hugo's. It was a quaint local flat. Charming set up and decor throughout. Would recommend and stay again.
Stayed 1 night in Dec 2025

8/10 Good

Nzinga

Travelled with family
Liked: Cleanliness, property conditions & facilities
I loved this place and will definitely return to this hotel on future visits to Old San Juan. Pros: The hotel's prime feature is undoubtedly its unbeatable location. Situated in the heart of Old San Juan, it is surrounded by numerous cafés, restaurants, and gift shops. It is within walking distance of the historic San Cristóbal fortress. It’s also conveniently close to the port and El Morro fortress. The property boasts a stunning hacienda-style design and is beautifully decorated. The room and bathroom were modern, spotless, and equipped with all essentials, including beach towels. Hot water is consistently available for showers. The owner, Mari Cruz, is friendly and courteous, offering free luggage storage in her shop after check-out. Cons: My mom and I stayed in a smaller second-floor room without windows, which was challenging: it was too cold when the AC was on, too hot and humid when off, and felt claustrophobic. Additionally, fitting four pieces of luggage—two large and two carry-ons—was difficult. The queen-sized bed was too small for two guests and too short for taller individuals like me, and the mattress was uncomfortable. The WiFi was unreliable and had a poor connection when available. The hotel also lacks elevators, so we had to carry our luggage upstairs. Overall, I highly recommend this hotel for its unbeatable central location in Old San Juan. I will return and choose a larger, ground-floor room with windows to enhance the stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent experience! We highly recommend Hugo’s Rental. LOCATION LOCATION LOCATION!! Maricruz was extremely attentive and made great suggestions for restaurants! Thank you Maricruz for EVERYTHING!!
Stayed 1 night in Jan 2026

10/10 Excellent

Isabel, Redwood City

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Shelly

Travelled with group
Liked: Cleanliness, room comfort
AC was great. We had a minor maintenance issue this was promptly fixed
Stayed 2 nights in Dec 2025

10/10 Excellent

Eli

Liked: Cleanliness, amenities
The place was very quaint and in the best location. Such a cute neighborhood. We really enjoyed ourselves. We will be back!
Stayed 1 night in Dec 2025

10/10 Excellent

Lyudmila

Liked: Cleanliness, amenities
Great location in the heart of old San Juan! Room was nice. Clean. Comfortable. Maricruz went above and beyond to make our stay as good as possible! Highly recommend!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, amenities
Clean! Great location!
Stayed 1 night in Dec 2025

10/10 Excellent

Theresa

Liked: Cleanliness
The owner was very accommodating and responsive. The room was great with extremely comfortable bed!
Stayed 2 nights in Dec 2025

10/10 Excellent

Luisa

Liked: Cleanliness
Superb location!! Quite building, easy ck in/out. Clean rooms.
Stayed 2 nights in Dec 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, grocery store around the corner. Room12 clean, many steps to room, which was on the top floor. Mattress was very firm.
Stayed 2 nights in Dec 2025

10/10 Excellent

Connie, Arden Hills

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our one night at this location. Room was spacious and instructions were easy. We also ran into other people on our cruise that stayed there and also had great things to say.
Stayed 1 night in Dec 2025

8/10 Good

Christopher

Liked: Cleanliness, room comfort
AC and dehumidifier worked great! Close to the port, food and market next door for quick bites,drinks, and snacks. Host was very good communicating and answering questions. Held our luggage before and after check in, so we could take in beautiful Old San Juan.
Stayed 1 night in Dec 2025

6/10 Okay

Persia

Travelled with family
Room was clean and staff was helpful. However, location was not quiet at times. Seems to be an old building so all sounds could be heard. All in all, great location.
Stayed 1 night in Dec 2025

6/10 Okay

Karl

Stayed 2 nights in Nov 2025

10/10 Excellent

Isaac

Stayed 4 nights in Dec 2025