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Hyatt House San Juan

3.5 star property

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Photo gallery for Hyatt House San Juan

Relax by the pool surrounded by lush tropical plants and lounge under the shade of umbrellas.
Relax in a serene outdoor space with comfortable seating and a central table, shaded by a pergola and surrounded by a water feature.
Experience the striking exterior of Hyatt House, featuring a grid of illuminated panels and the hotel's name prominently displayed.
Relax in this inviting living room with a sofa, ottoman, and side table, offering a view of the coastal landscape.
Enjoy a waterfront view from the comfort of this room, featuring a bed, desk, and picture on the wall.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
615 Ave Fernandez Juncos, Distrito de Convenciones, San Juan, 00907
  • Distrito T-Mobile
    ‪5 min walk‬
  • Puerto Rico Convention Center
    ‪7 min walk‬
  • Pan American Pier
    ‪9 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 King Bed, Accessible, Bathtub | Private kitchenette | Fridge, coffee/tea maker

Studio Suite, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite King

Studio Suite King | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Studio Suite King

9.2 out of 10
Wonderful
(22 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View (San Juan)

Suite, 1 Bedroom, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom, Bay View (San Juan)

9.6 out of 10
Exceptional
(7 reviews)
  • 44 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom King Suite

One Bedroom King Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

One Bedroom King Suite

8.6 out of 10
Excellent
(15 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View (San Juan)

Suite, 1 Bedroom, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom, Bay View (San Juan)

9.6 out of 10
Exceptional
(8 reviews)
  • 44 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bay View (Den, No Sofabed)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds, Bay View (Den, No Sofabed)

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed

9.2 out of 10
Wonderful
(23 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Bay View (San Juan)

Suite, 1 Bedroom, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom, Bay View (San Juan)

8.6 out of 10
Excellent
(4 reviews)
  • 44 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Guestroom King View

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Guestroom King View

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Den, No Sofabed)

Room, 2 Queen Beds (Den, No Sofabed) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 2 Queen Beds (Den, No Sofabed)

9.2 out of 10
Wonderful
(15 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Bay View (San Juan)

Room, 1 King Bed, Bay View (San Juan) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Room, 1 King Bed, Bay View (San Juan)

9.0 out of 10
Wonderful
(16 reviews)
  • 30 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt House San Juan

Hotel with free breakfast, a quick walk to Pan American Pier
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, a free area shuttle and a free beach shuttle. Additionally, a snack bar/deli, self parking and coffee/tea in a common area are on-site.
Hyatt House San Juan offers 126 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Hyatt House San Juan. During your stay, you're just a quick walk from Pan American Pier. Free WiFi in public areas, a free area shuttle and an outdoor pool are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include 2 meeting rooms, convenience store and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Distrito T-Mobile and Pan American Pier
  • Free beach and local-area shuttle service
  • Dogs welcome for a fee
Hyatt House San Juan offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

There are 2 meeting rooms available. A terrace, barbecue grills, and an arcade/games room are also featured at the business-friendly Hyatt House San Juan. An area shuttle within 3 miles and A beach shuttle are free. Parking is available for a fee.

This 3.5-star San Juan hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
H Bar – This bar only serves light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 3 miles
  • Free beach shuttle
  • Onsite parking available only on request
  • Parking on site (USD 18 per night)

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Ceiling hoist
  • Hardwood flooring in room
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 6 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Guests under 11 years old must provide proof of a negative PCR/antigen test (issued within 72 hours before check-in) during check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 18.00 per night
  • Pet fee: USD 100 per pet (varies based on length of stay) plus a one-off USD100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room. For any questions, please contact the property using the information on the booking confirmation.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt House Hotel San Juan
Hyatt House San Juan
Hyatt House San Juan Aparthotel
Hyatt House Aparthotel
Hyatt House San Juan Hotel
Hyatt House San Juan San Juan
Hyatt House San Juan Hotel San Juan

Hyatt House San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

elana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

8/10 Good

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a bay window, but was not available when I arrived.
Stayed 2 nights in Apr 2025

10/10 Excellent

Toshiki

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent the staff was very respectful and professional, I would definitely go back and stay there again.
Stayed 7 nights in Apr 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 2 nights in Mar 2025

6/10 Okay

Scott

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities
We arrived after 5pm and still had to wait for the room to be ready. I had read that other guests had used to kids pool area across the street at hyatt place when staying at hyatt house. When I arrived at check in I was informed that although it is another hyatt property and directly across the street, you could not use the kids pool there. Very disappointing for my son.
Stayed 1 night in Mar 2025

4/10 Poor

Shanika

Disliked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay with family I made reservations through Expedia but the property still charged me 91 dollars destination fee.
Stayed 2 nights in Apr 2025

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 3 nights in Apr 2025

8/10 Good

TJ, Holly Springs

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Great short term stay. Friendly staff.
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela

Stayed 1 night in Mar 2025

8/10 Good

Eric

Stayed 1 night in Mar 2025

2/10 Terrible

Tanya

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So disappointed our team won’t stay at Hyatt again. Walked into room and got strong smell of urine in the entry. Switched rooms, but same smell. They said it was the floor cleaner but on the last day I heard other guests complain about same. Cleaning staff shortage so they didn’t clean our room until we insisted on the 3rd day. The good thing was location and local shuttle. The staff was friendly but not helpful. And construction banging early morning. 450/night was ridiculous for what it was.
Stayed 4 nights in Apr 2025

10/10 Excellent

Hector

Stayed 2 nights in Mar 2025

8/10 Good

Jamillie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean and in acconvenient area.
Stayed 3 nights in Mar 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Puerto Rico. The hotel isn't far from T mobile mall and convention center which we walked to for dinner and entertainment. The road leading into the area can be dangerous because people are driving really fast, making lane changes difficult. Landscapers and construction crews were very noisy beginning at 7am every day right outside our room.
Stayed 3 nights in Jan 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay that allowed us to save some money eating out all the time and relax during downtime. The manager was great and the entire staff was helpful during our entire stay! Breakfast had plenty of options with the omelette station being a surprise.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend Hyatt to anyone visiting San Juan. Whether you’re traveling for business or leisure, this Hyatt property delivers an unforgettable experience. I will definitely be returning!
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Liked: Amenities, property conditions & facilities
Great place super people working there Fun walk in the evening across the bridge to may activities!
Stayed 3 nights in Mar 2025

4/10 Poor

Genaro

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
La habitación siempre tuvo mal olor
Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Stayed 1 night in Mar 2025