See all properties

Hotel Puerto Valdes

Property class: 4
VIP Access

Choose dates to view prices

Photo gallery for Hotel Puerto Valdes

Lobby sitting area
Rooftop terrace
Point of interest
Presidential Penthouse | Terrace/patio
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
100 Calle Valdés, San Juan, San Juan, 00901
  • Place, Port of San Juan
    ‪3 min walk‬
  • Place, Castillo de San Cristobal
    ‪12 min walk‬
  • Place, Escambron Beach
    ‪17 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Studio

Studio | Premium bedding, pillow-top beds, in-room safe, individually decorated

Studio

9.8 out of 10
Exceptional
(31 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio

Deluxe Studio | Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Studio

9.4 out of 10
Exceptional
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luxury Apartment

Premium bedding, pillow-top beds, in-room safe, individually decorated

Luxury Apartment

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Apartment

Premier Apartment | Premium bedding, pillow-top beds, in-room safe, individually decorated

Premier Apartment

7.0 out of 10
Good
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Signature Penthouse

Signature Penthouse | Premium bedding, pillow-top beds, in-room safe, individually decorated

Signature Penthouse

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Presidential Penthouse

Presidential Penthouse | Premium bedding, pillow-top beds, in-room safe, individually decorated

Presidential Penthouse

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Presidential Suite | Balcony
Fortaleza Suites
Old San Juan
  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk
  • Microwave
4.4 out of 5, Excellent, 1,289 reviews
The price is €89
includes taxes & fees
28 Apr - 29 Apr
Fortaleza Suites

About this property

Hotel Puerto Valdes

A restaurant, a 24-hour fitness centre and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free cruise terminal shuttle. Other amenities include a 24-hour business centre, a business centre and conference space. Housekeeping is available on request.
Hotel Puerto Valdes offers 15 accommodations with espresso makers and a safe. This individually decorated and furnished accommodation includes desks. Pillowtop beds feature premium bedding. A pillow menu is available. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Televisions come with premium cable channels. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Puerto Valdes. During your stay, you're just a quick walk from Port of San Juan. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at the steakhouse
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute walk from Port of San Juan and a 1-minute drive from Pan American Pier
  • Free cruise terminal, ferry terminal and local-area shuttle service
  • Pets welcome for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. An area shuttle within 4 kilometres and A cruise ship terminal shuttle are free. A 24-hour fitness centre, a rooftop terrace, and a vending machine are also featured at the business-friendly Hotel Puerto Valdes. The hotel can provide concierge services and wedding services. Self parking is free.

This 4-star San Juan hotel is smoke free.

CARNES STEAKHOUSE – This steakhouse only serves dinner. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 4 kilometres
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Couples/private dining

Restaurants on site

  • CARNES STEAKHOUSE

Things to do

  • 24-hour gym
  • Art gallery
  • Wine tasting room

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Hob
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Puerto Valdes offers transfers from the cruise terminal. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Puerto Valdes
Hotel Puerto Valdes Hotel
Hotel Puerto Valdes San Juan
Hotel Puerto Valdes Hotel San Juan

Hotel Puerto Valdes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 408 out of 645 reviews
Rating 8 - Good. 130 out of 645 reviews
Rating 6 - Okay. 61 out of 645 reviews
Rating 4 - Poor. 25 out of 645 reviews
Rating 2 - Terrible. 21 out of 645 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities
Very Nice and Clean!
Stayed 1 night in Jan 2026

6/10 Okay

Alicia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was a good location to the port however it was advertised they had a shuttle to the port only to learn they didn’t. We also didn’t have hot water and was told someone would reach out to us which never happened.
Stayed 1 night in Jan 2026

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Misael behind the desk was awesome! He was extremely helpful and had plenty of much needed information. The room was great, and the hotel kept our luggage secure after check-out since we had a late flight departure. The hotel is also very close to Old San Juan.
Stayed 1 night in Jan 2026

2/10 Terrible

Alana, PITTSBURGH

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel was nice, restaurant was amazing. In a blighted area. Afraid to walk at night. Shuttle to old Juan ended at 5. Check in at 4;00. Never saw either of these things mentioned in reviews. Very misleading. Would not stay here again
Stayed 1 night in Jan 2026

10/10 Excellent

Olga

Stayed 1 night in Jan 2026

6/10 Okay

Alona

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Air conditioning didn’t work properly, was too loud. Room had issue with mold
Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2026

8/10 Good

Eric

Stayed 1 night in Jan 2026

8/10 Good

Diane

Travelled with family
Liked: Cleanliness
No hot water but the did move us to the penthouse room which was very nice. Still did not have hot water but we loved the location and everyone was super helpful.
Stayed 4 nights in Jan 2026

4/10 Poor

Suzanne

Travelled with family
Disliked: Staff & service, amenities
We notified the property in advance that we would be arriving around 1:00 a.m. on Boxing Day and a reassuring email stated that staff would be available to check us in. However, front desk was completely unattended. We were instructed to call or text a number; texts went unanswered, and when someone finally arrived,were immediately told that we would not receive any Expedia status perks and were assigned Room One. The room is located directly behind the front desk and lobby,making it extremely noisy.Accessing the room was an issue, requiring multiple attempts before the key worked. While the room was large and included a kitchen and living area, it was poorly maintained. The laminate flooring in the bedroom was buckling, and the safe initially did not work.The most serious issue was that the door to the room did not lock. This was confirmed the following morning when we left for brunch. When we reported this to the front desk, the staff member on duty, Hector, was dismissive and rude, offered no apology, and showed no concern, simply stating, “This is a safe place.” When asked how he would feel staying in a room that didn’t lock, he shrugged and said his personality was “just like that.”Due to the room’s location and lack of insulation, sleep was extremely difficult both nights because of constant lobby noise. Not to mention our room was not made up. Despite booking six months in advance and staying during the holidays, we received no upgrades,no perks, and no verbal apology
Buckling floor
Bedroom flooring was not intact
Nothing was “available” for our expedia vip except restaurant discount
Stayed 2 nights in Dec 2025

10/10 Excellent

CARLOS, MIAMI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice Hotel in the heart of old San Juan ! The staff was so friendly and helpful, offered great suggestion on where to eat and what to do. The room was clean and comfortable. Definitely will be back next time I .... Thank you !!!
Stayed 1 night in Jan 2026

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities
Cute boutique hotel. Staff was very nice and helpful
Stayed 1 night in Jan 2026

10/10 Excellent

Stephania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. Highly recommend it
Stayed 1 night in Jan 2026

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had to ask for facecloth and hand towel. Personnel was very useful. We could walk to the old San Juan.
Stayed 2 nights in Jan 2026

10/10 Excellent

Monique, Sudbury

Liked: Cleanliness, amenities, property conditions & facilities
Great location of your leaving on a cruise! Close to the port and to old San Juan.
Stayed 1 night in Jan 2026

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were excellent and made our stay a magical one.
Stayed 1 night in Jan 2026

10/10 Excellent

Andrei

Stayed 1 night in Dec 2025

10/10 Excellent

Kriss

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hector, the receptionist was awesome. Referred us to restaurants and went out of his way to find some friends a room when their Airbnb was canceled. The apartment is nice and spacious. We had a great day.
Stayed 1 night in Jan 2026

10/10 Excellent

Brian

Stayed 2 nights in Jan 2026

6/10 Okay

Wendy

Liked: Cleanliness
Good location but it was quite an old building. We had no hot water and they offered to refund a night but only refunded 50% of a night. Restaurant was nice and not crowded. Close to old San Juan
Stayed 2 nights in Dec 2025

8/10 Good

Chris

Stayed 1 night in Dec 2025

10/10 Excellent

Delia

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2026

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near Old San Juan if you also have a car. I was able to park the car out front and walk to Old San Juan in about 15 minutes. Plus the staff was extremely nice and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

riju, oakdale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Old San Juan is in walkable distance. Clean and big space. Definitely recommend it to anyone
Stayed 1 night in Dec 2025

10/10 Excellent

Amanda, Littleton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel. Lots of space in the room. Staff were super friendly.
Stayed 1 night in Dec 2025