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The Looking Glass Hotel

2.0 star property

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Photo gallery for The Looking Glass Hotel

Front of property
Reception
King Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds
Reception
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

View in a map
1661 Av. Juan Ponce de León, San Juan, Puerto Rico, 00909
  • Place, Casino del Mar at La Concha Resort
    ‪2 min drive‬
  • Place, Jose Miguel Agrelot Coliseum
    ‪2 min drive‬
  • Place, Condado Beach
    ‪4 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪8 min drive‬

Room options

View all photos for Queen Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Queen Standard Room

10.0 out of 10
Exceptional
(5 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Standard Room

King Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

King Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Deluxe Room

Queen Deluxe Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Queen Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Suite

Traditional Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Traditional Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Queen Basic Room

Queen Basic Room | Bathroom | Rainfall showerhead, free toiletries, hair dryer, towels

Queen Basic Room

9.4 out of 10
Exceptional
(6 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Budget Queen

First Floor Budget Queen | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

First Floor Budget Queen

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor ADA Queen Standard

First Floor ADA Queen Standard | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

First Floor ADA Queen Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King) | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

First Floor Junior Suite (2 Twin XLs or 1 King)

  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

View all photos for First Floor Deluxe Suite (2 Twin XLs or 1 King)

First Floor Deluxe Suite (2 Twin XLs or 1 King) | Living area | 55-inch Smart TV with digital channels, Netflix, Hulu

First Floor Deluxe Suite (2 Twin XLs or 1 King)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

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About this property

The Looking Glass Hotel

Hotel in San Juan, near Casino del Mar at La Concha Resort
This smoke-free hotel features free Wi-Fi in public areas. Housekeeping is available on request.
The Looking Glass Hotel offers 20 air-conditioned accommodations with complimentary bottles of water and free toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include baths or showers with a rainfall showerhead. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Looking Glass Hotel. During your stay, you're just a quick walk from San Jorge Children's Hospital. Features include free WiFi in public areas.
  • Free WiFi
  • Amenities include a terrace
  • Just a 5-minute drive from Pan American Pier and a few minutes from Puerto Rico Convention Center
The Looking Glass Hotel offers its guests a terrace. Public spaces have free WiFi.

This San Juan hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day); reservations required

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (84 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Roll-in shower (145 centimetre wide)
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (61 centimetre high)
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests travelling with a service animal must contact the property prior to arrival.

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (500 ft away)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Looking Glass Hotel Hotel
The Looking Glass Hotel San Juan
The Looking Glass Hotel Hotel San Juan

The Looking Glass Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 177 out of 234 reviews
Rating 8 - Good. 39 out of 234 reviews
Rating 6 - Okay. 11 out of 234 reviews
Rating 4 - Poor. 5 out of 234 reviews
Rating 2 - Terrible. 2 out of 234 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Anceshy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great quick check in
Stayed 2 nights in Jun 2025

10/10 Excellent

Grishma

Stayed 4 nights in Jul 2025

10/10 Excellent

Sterling

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was just amazing very nice, very helpful, informative, and always available arrived at 2am and still could get ahold of them to change my entrance code to get in and throughout the trip they where giving me info and recommendations so helpful.
Stayed 4 nights in Jun 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Amazing location convenient to everything in Puerto rico. It was really easy to Uber around the city. The staff was super friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Glorimar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. The room was very cleaned. The staff is very communicative. It has several places to eat nearby.
Stayed 1 night in May 2025

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean, excellent bed, nice staff and very convenient location. Close to coffe shops and restaurants.
Stayed 1 night in Jun 2025

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Marshall, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel, short walk to several good restaurant. Great staff!
Stayed 2 nights in Jun 2025

6/10 Okay

Dana, Hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s a beautiful historical hotel with modern amenities. However, we booked it as an overnight stay before leaving for home from the airport. I’d highly recommend it if you are visiting San Juan to party and enjoy the night life. But we had to be up at 3am for our flight and we both got zero sleep. The walls are paper thin and you can hear every roaring engine, every partying group as they walk down the sidewalk, and every loud drunk person that is staying in the hotel as well. They provide earplugs, but even using them, it was no help. WAY TOO LOUD. There are also strange plumbing issues because of the age of the building, so you were not allowed to flush toilet paper and it had to be disposed of in the trash can. Very unsanitary.
Stayed 1 night in Jun 2025

10/10 Excellent

John

It was very clean had great aroma when u enter .Definitely would stay there again
Stayed 1 night in Jun 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the cozy space being in the area it’s in. Exactly what we were looking for just for one night.
Stayed 1 night in Jun 2025

10/10 Excellent

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Derrell

Stayed 2 nights in Jun 2025

10/10 Excellent

Ricahrd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was excellent, very professional, courteous, and made everything smooth. Great first impression
Stayed 1 night in Jun 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and the staff is very friendly. Only thing I would change is the quality of the pillows. The pillows are very hard and makes it difficult to sleep
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2025

10/10 Excellent

Nacheizka

Liked: Cleanliness, amenities, property conditions & facilities
Excelente alojamiento, el área es tranquila y el hotel muy bonito, como aparece en las fotos.
Stayed 1 night in May 2025

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived late at night and it was difficult to find parking. It was our first time in San Juan and intimidating. I felt very safe inside the hotel.
Stayed 1 night in May 2025

8/10 Good

Saul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Convenient location and friendly staff. Always appreciate how understanding they have been when something has come up and they are always willing to help.
Stayed 1 night in May 2025

10/10 Excellent

ALEXANDRIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. I was in room 305. Take note there isn't any elevators but only 4 floors..if that's deciding factor for you. My room was great for me as a solo traveler. Staff were really nice even though I didn't personally have much interaction with them but when I happened to walk by they were chatting pleasantly with guest. There's a food truck lot down the street with a wide variety of food and drinks and other food available (subway, Domino's, etc). Lots of stuff in walking distance even the La Placita hot spot...a 20 minute walk. No fridge or coffee maker, which wasn't a big deal to me; not sure if they're in the bigger rooms but just an fyi. There is a rooftop area and gym equipment for those who want it, as well as an ice maker...just the right size. Don't go trying to fill up your Yetti fishing cooler. There is complimentary coffee and tea in the lobby and you can buy a few last minute items like phone chargers, beach towels rentals, etc.But there is a pharmacy about a block down the road. Lots of stuff you can walk to if you don't mind getting your steps in but of course you can Uber everywhere. I would definitely stay here again, would definitely recommend for the solo traveler or those wanting to avoid the big chains and having to pay resort fees.
Stayed 4 nights in May 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atencion de empleados muy bueno el servicio👍

Lugar tranquilo y limpio muy bueno
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Very clean. Amazing and helpful staff. Would definitely stay here again!
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect. It was very nice inside the building. It was easy to find. The only inconvenience was finding parking. The staff sent me a text message with check-in information. However, they never answered the following questions regarding parking. Nonetheless, I did truly like the hotel. It smelled super clean. Everything was nicely organized. I would stay again. p.s. Loved the two European-style company cars up front.
Stayed 1 night in Apr 2025