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Urbana Hotel

2.0 star property
VIP Access

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Photo gallery for Urbana Hotel

Superior Room | Premium bedding, pillow-top beds, free WiFi, bed sheets
Hallway
Shower, hair dryer, towels, soap
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
102 C. Pelayo, San Juan, San Juan, 00901
  • Port of San Juan
    ‪7 min walk‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • Pan American Pier
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Basic Room

Basic Room | Premium bedding, pillow-top beds, free WiFi, bed sheets

Basic Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillow-top beds, free WiFi, bed sheets

Superior Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Deluxe Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

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The price is €170
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About this property

Urbana Hotel

Hotel with free parking, a short walk to Port of San Juan
Concierge services, a 24-hour front desk and free self-parking are available at this smoke-free hotel. Housekeeping is available on request.
Urbana Hotel offers 20 air-conditioned accommodations, with a hairdryer. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include a shower. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and change of towels can be requested.

Our customers tell us that they can't get enough of the helpful staff at Urbana Hotel. During your stay, you're just a quick walk from Port of San Juan. Free self-parking and concierge services are available.
  • Free WiFi
  • Free self-parking
  • Services include a concierge and luggage storage
  • Within a 15-minute walk of Port of San Juan and Escambron Beach
Urbana Hotel offers its guests concierge services. The front desk is open around the clock. Self parking is free.

This San Juan hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 23

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urbana Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 12 per cent

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Urbana Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 153 out of 264 reviews
Rating 8 - Good. 50 out of 264 reviews
Rating 6 - Okay. 33 out of 264 reviews
Rating 4 - Poor. 14 out of 264 reviews
Rating 2 - Terrible. 14 out of 264 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Bait and switch. Filthy property , spray paint on the walls. No tile in the bathroom shower at all. Holes in wall , I had a vip gold access room that was supposed to have a balcony and I received a basement room with a small bed and a window that opens to exposed wiring and plumbing - in a concrete pit. The worst place I’ve ever stayed. The staff was awful, condescending, and I’d never ever stay here again. I’ve traveled to over 20 different countries and never experienced anything like this. The actual name of this hotel is 901 properties and they own about 15 different hotels under that name, all in a city block.
Stayed 1 night in Feb 2025

6/10 Okay

JOYCE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small, there was no coffee available, no lobby, no outdoor area, no shelf in bathroom. Area right around wasn’t great. The room was ready 4 hours early, however.
Stayed 2 nights in Feb 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. Very convenient area.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Very funky group of hotels in an area being redeveloped by the owners. I loved it. Easy to get to by car from the airport.
Stayed 1 night in Feb 2025

10/10 Excellent

Olivera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, with free parking, easy 15-20min walk to old San Juan, or few minutes drive (not worth figuring out the parking, uber works perfect)
Stayed 2 nights in Feb 2025

4/10 Poor

Kelly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not user friendly

Stayed 1 night in Feb 2025

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not expect to find any signs with the hotel name anywhere visible anyway. The location hosts many different properties and Ubana hotel was one of them, just look for "checkin" sign. Room was very clean, bed comfortable, very small though just perfect for one night as was our case, Place is in old san juan so all is close by. Took public transport to get to cruiseship at one block from hotel free, just 10 minutes
Stayed 1 night in Feb 2025

4/10 Poor

Mara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel room is very small. Parking is around the block and reception is is another building the laundry machines were broken reception staff was nice but supervisor was rude and suggested o don’t stay at their location anymore
Stayed 1 night in Feb 2025

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Feb 2025

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Older property. Could use an update. Very clean. Staff was very friendly.
Stayed 23 nights in Jan 2025

10/10 Excellent

Christopher, Boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful. The area is great. But i didnt like they did not have a coffee station in the rooms lobby or main building.
Stayed 7 nights in Feb 2025

4/10 Poor

Kathryn

Travelled with partner
Disliked: Amenities
The location was good as it was walkable to various restaurants and the staff was pleasant. The pictures on the website looked much nicer than the room we had. It was in another building around the corner from the office which was fine, but there was only one frosted window which faced a wall so no daylight. The A/C unit blew air right at the location of the bed. The one chair was rather rickety. The bathroom while clean had no place to put anything and the tile and paint needed refreshing to actually look nice.
Stayed 1 night in Feb 2025

10/10 Excellent

Miguel Torres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here. They made our vacation a lot easier! Definitely recommend San Juan 901
Stayed 4 nights in Feb 2025

8/10 Good

Catherine

Liked: Staff & service, room comfort

Basic, convenient location

I presume this is a relatively good location at a good price for San Juan. Friendly and helpful front desk. This is a bare-bones place - small bed pushed against the wall, no in-room amenities, and if there was a hot water shower, we couldn’t figure out how to get it more than lukewarm. The building itself is dated and dingy (including a hole in the wall in our room), nothing special about furnishings or linens.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff!
Stayed 6 nights in Nov 2024

10/10 Excellent

Kimiko

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process clean with our residence around the corner. The dinner recommendations were great
Stayed 1 night in Feb 2025

4/10 Poor

Micheal, Greeley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Similar to a youth hostel. Not the greatest location. But worked for the short time we were there
Stayed 2 nights in Dec 2024

10/10 Excellent

Enrique

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was quick and thorough.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jared

Stayed 2 nights in Jan 2025

10/10 Excellent

Marisol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything.
Stayed 4 nights in Jan 2025

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was excellent, very attentive and helpful. The room was clean and stocked with toiletries. They have WiFi and smart tvs. The room itself is very small. They say there are only stairs in the description….believe them! Don’t take a lot of luggage. Speaking of luggage, they will hold your luggage over check out so you can do stuff without lugging your suitcase with you. It was conveniently located between the airport and cruise port.
Stayed 1 night in Feb 2025

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent!! We were comfortable in our room and enjoyed our stay. Recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! The staff was warm and welcoming, communication about our stay was also clear and easy. There are numerous food offerings, a great cafe and taco spot, both adjacent to the hotel. There are a lot of stairs and the night life can be exciting, if you’re not into that, maybe find a more mainstream hotel. If you like a local vibe, this place is legit!! 10/10
Stayed 3 nights in Jan 2025