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Urbana Hotel

2.0 star property
VIP Access

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Photo gallery for Urbana Hotel

Superior Room | City view
Hallway
Exterior
Exterior
Shower, hair dryer, towels, soap

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • 24/7 front desk

Explore the area

View in a map
102 C. Pelayo, San Juan, San Juan, 00901
  • Place, Port of San Juan
    ‪7 min walk‬
  • Place, Luis Muñoz Rivera Park
    ‪9 min walk‬
  • Place, Escambron Beach
    ‪12 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Basic Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Basic Room

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillow-top beds, free WiFi, bed sheets

Superior Room

8.0 out of 10
Very good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Urbana Hotel

Concierge services, a 24-hour front desk and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Housekeeping is available on request.
Urbana Hotel offers 20 accommodations with air conditioning. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Hairdryers and change of towels can be requested. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Urbana Hotel. During your stay, you're just a quick walk from Port of San Juan. Features include free WiFi in public areas and free self-parking, plus concierge services.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Services include a concierge and luggage storage
  • Within a 15-minute walk of Port of San Juan and Escambron Beach
Urbana Hotel offers its guests concierge services. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This San Juan hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 76 metres
  • Free uncovered self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping on request

Outdoors

  • Beach towels

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 23

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urbana Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Urbana Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 250 out of 443 reviews
Rating 8 - Good. 73 out of 443 reviews
Rating 6 - Okay. 70 out of 443 reviews
Rating 4 - Poor. 24 out of 443 reviews
Rating 2 - Terrible. 26 out of 443 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alfonso, COAMO

Stayed 1 night in Dec 2025

6/10 Okay

Charmaine

Stayed 1 night in Dec 2025

10/10 Excellent

William

Stayed 1 night in Dec 2025

6/10 Okay

Leroy

Travelled with group
Good air conditioning
Stayed 1 night in Dec 2025

10/10 Excellent

Madeleine

Stayed 3 nights in Nov 2025

10/10 Excellent

INARU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute
Stayed 1 night in Nov 2025

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities
good stay!
Stayed 4 nights in Nov 2025

2/10 Terrible

Marina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front dest rep was stoned or on some sort of drugs and completely out of it. It took him like 25 minutes to check us in and when we asked for a blanket, he wanted to charge us for it. The room was right next to the night club where you could hear the super loud music making it impossible to sleep or rest. We prayed for it to close which it did at 1 am. There was also no hot water; it was barely lukewarm. Even the shampoo and soap at the hotel were terrible quality. The room had no window. The photos of the room have nothing to do with reality - the room is old and tiny with almost nothing in it. All in all, one of the worst stays we’ve had.
Stayed 1 night in Nov 2025

8/10 Good

Felipe

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Nov 2025

4/10 Poor

Lorian

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

4/10 Poor

Glenda Yolanda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Orlando

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Urbana Hotel was amazing. From the moment I arrived, the service was excellent and the staff made me feel truly welcomed. The overall experience was smooth, comfortable, and exceeded my expectations. I highly recommend this hotel to anyone looking for great service and a memorable stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Felipe

Business traveller
Disliked: Cleanliness, property conditions & facilities
No soap in the bathroom. No hot water
Stayed 1 night in Nov 2025

2/10 Terrible

Jose

Stayed 1 night in Nov 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes on both accounts. If guests ask for a place to eat the staff should recommend the Thai restaurant 3/10 of a mile away. Easy walk and most importantly excellent food at good prices and the staff was amazing!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Rene

Stayed 1 night in Oct 2025

2/10 Terrible

Taheasha

Disliked: Amenities, property conditions & facilities
The people was really nice but the location was in the middle of the hospital the room was not dense
Stayed 1 night in Nov 2025

10/10 Excellent

Victor Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff muy amable, limpio y a tiempo el cuarto
Stayed 1 night in Nov 2025

10/10 Excellent

elis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, super clean. I woukd stay again
Stayed 2 nights in Sep 2025

10/10 Excellent

Chad

Stayed 3 nights in Oct 2025

4/10 Poor

wai

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the room is very very small. There is a piece of gum on the light above the night stand. Very noisy. Pillow is very uncomfortable. No elevator at all so you need to walk up the stairs.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to national park and house, no problems was able to request house keeping everyday
Stayed 5 nights in Oct 2025

6/10 Okay

alicia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The smell in the room was awful. (Humidity) room needs ventilation. The lack of windows is the worse part.
Stayed 1 night in Oct 2025

6/10 Okay

Felipe

Business traveller
Liked: Cleanliness, amenities
Good. Friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Shairai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025