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The Pavilion Hotel

3.0 star property

Choose dates to view prices

Photo gallery for The Pavilion Hotel

Front of property – evening/night
Standard Room | In-room safe, desk, soundproofing, iron/ironing board
Restaurant
Lobby sitting area
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Spa
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Block A3, Bandar Labuk Jaya, Mile 7, Labuk Road, Sandakan, Sabah, 90000
  • Sandakan Memorial Park
    ‪8 min walk‬
  • Sandakan Harbour Mall
    ‪13 min drive‬
  • Sepilok Orangutan Rehabilitation Centre
    ‪18 min drive‬
  • Sandakan (SDK)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room, No Windows

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room, No Windows

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | View from room

Family Room

  • City view
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

In-room safe, desk, soundproofing, iron/ironing board

Superior Room

  • City view
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

Free toiletries, hair dryer, bidet, towels

Family Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite

  • Sleeps 2
  • 1 Queen Bed

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About this property

The Pavilion Hotel

Boardwalk/promenade hotel with spa services and 24-hour front desk
A restaurant, a conference centre and spa services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
The Pavilion Hotel offers 90 air-conditioned accommodations with a safe and complimentary bottles of water. LCD televisions come with satellite channels.

Bathrooms include baths or showers, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including reflexology.
During your stay at The Pavilion Hotel, you'll be within walking distance of Sandakan Memorial Park. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 1-minute drive from Sandakan Memorial Park and 6 minutes from Kampong Buli Sim Sim
There's a restaurant on site. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Spa services, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly The Pavilion Hotel. Self parking is free.

This 3-star Sandakan hotel is smoke free.

The Pavilion Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • On the boardwalk/promenade

Spa

  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pavilion Hotel

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Pavilion Hotel Sandakan
Pavilion Sandakan
The Pavilion Hotel Hotel
The Pavilion Hotel Sandakan
The Pavilion Hotel Hotel Sandakan

The Pavilion Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 73 reviews
Rating 8 - Good. 23 out of 73 reviews
Rating 6 - Okay. 21 out of 73 reviews
Rating 4 - Poor. 11 out of 73 reviews
Rating 2 - Terrible. 2 out of 73 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Ambre

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you just want a bed for a night it is fine. Definitely wouldn’t want to stay longer. Breakfast was very basic no cereal or milk, only 1 fresh fruit papaya I think. Probably wouldn’t stay again but conveniently located to airport.
Stayed 1 night in Apr 2025

8/10 Good

Omar

Travelled with family
Pros are proximity to the airport, and available free shuttle to the airport as well. Otherwise an average 2 star hotel. Cons Breakfast is a buffet style with Rice, Noodles and Vegetables, and Chicken. Eggs are boiled but almost RAW. You can toast your own bread with butter and jelly. Coffee is ok. The rooms are not very clean. Ours was a Non-smoking on the 4th floor, but it smelled like cigarettes. There is Hot water in the shower. Only one half used roll of toilet paper was available. You get bath towels, but no face or hand towels are available. The neighborhood around stinks like sewer but you can find a few places to eat. Overall the place is convenient for an overnight stay before your flight.
Stayed 1 night in Jul 2024

6/10 Okay

Lars

Travelled with partner
Okay for the Price
Stayed 1 night in Jan 2024

2/10 Terrible

Dirk

Disliked: Cleanliness, property conditions & facilities
The rooms and hotel facilities were very dirty. Carpets haven’t been vacuumed in weeks, the glasses were dirty the bed head was stained.
Stayed 1 night in Jan 2024

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Love t room. Comfortable & clean
Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Stayed 1 night in Jun 2023

6/10 Okay

Ten Siw

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Wong teck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shuttle free to airport

During PKPP, breakfast was not provided but it was changed to lunch or dinner. The meals provided delicious. The hotel also free shuttle to airport.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staf
Stayed 1 night in Dec 2019

8/10 Good

Lee

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very good value for money. Close to airport and lots of local places to eat nearby
Stayed 1 night in Oct 2019

4/10 Poor

Darussalam, Miri

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Poor maintenance
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the airport. Plenty of restaurants around (walking distance). Easy to get grabcar. Highly recommended. Will stay here again.
Stayed 1 night in Jun 2019

8/10 Good

Albert

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Good. Only the condition of room it too old.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Jack

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2019

8/10 Good

NORHANISHAH

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 11 nights in Apr 2019

6/10 Okay

Mads

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad this hotel request non smoking room but given smoking room and no hot water waiting 5 minutes the water not hot.. table lamp dirty no cleanning.. the matress very hard.. better i chosse hotel backpack.. im very disappointed this hotel
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018