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Willowbank Resort

3.0 star property

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Photo gallery for Willowbank Resort

Exterior
Room, Oceanfront | BBQ/picnic Area
Outdoor pool, pool umbrellas, pool loungers
Basic Room, 1 Bedroom, Ocean View | Blackout curtains, soundproofing, iron/ironing board, free WiFi
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Housekeeping
  • Free WiFi

Explore the area

Map
126 Somerset Road, Sandys Parish, MA06
  • King's Wharf in Dockyard
    ‪10 min drive‬
  • Royal Naval Dockyard
    ‪12 min drive‬
  • Horseshoe Bay
    ‪19 min drive‬
  • St. George's (BDA-L.F. Wade Intl.)
    ‪46 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Room, Garden View

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Bedroom, Ocean View

Basic Room, 1 Bedroom, Ocean View | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Basic Room, 1 Bedroom, Ocean View

  • 24 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed OR 1 King Bed

View all photos for Room, Oceanfront

Room, Oceanfront | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Room, Oceanfront

  • 20 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Willowbank Resort

On private beach with outdoor pool, near Scaur Hill Fort
Guests of this beach hotel will appreciate convenient on-site amenities such as a 24-hour fitness centre or a picnic area.
Willowbank Resort offers 50 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

A private beach and an outdoor tennis court are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Willowbank Resort. During your stay, you'll be within walking distance of Scaur Hill Fort. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour gym
  • Guests have great things to say about the helpful staff and the beach
  • Just a 3-minute drive from Scaur Hill Fort and 9 minutes from Royal Naval Dockyard
Simply walk outside to feel the sun on your face at the sandy beach. After a day at the beach, enjoy amenities at Willowbank Resort such as an outdoor pool, an outdoor tennis court and a 24-hour fitness centre.

There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

This 3-star Sandys Parish hotel is smoke free.

Willowbank Resort has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Basketball
  • Bicycle tours
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (5,153 square foot of space)

Outdoors

  • Garden
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 floor
  • 11 buildings
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: BMD 100.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 24 December and 26 December.
The property will be renovating from 7 April 2025 to 12 April 2025 (completion date subject to change). The following areas are affected:
  • Front desk

Guests will have access to the following alternative facilities during the renovation:

  • Business facilities

The property is closed: Christmas Eve and Christmas Day.
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Willowbank Resort

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: BMD 9.00 per person, per night
The resort fee includes:
  • Beach towels
  • Concierge service
  • Fitness centre access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: BMD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Willowbank Resort Sandys
Willowbank Hotel Somerset Village
Willowbank Somerset Village
Willowbank Sandys
Willowbank Resort Hotel
Willowbank Resort Sandys Parish
Willowbank Resort Hotel Sandys Parish

Willowbank Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 79 out of 184 reviews
Rating 8 - Good. 64 out of 184 reviews
Rating 6 - Okay. 17 out of 184 reviews
Rating 4 - Poor. 18 out of 184 reviews
Rating 2 - Terrible. 6 out of 184 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Judit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in Bermuda - didn’t know what to expect. We were pleasantly surprised by our choice of accommodation. It couldn’t be any more perfect. Just what we needed. The location of our cottage was perfect - walking down to the beaches first thing in the morning was an absolute joy. Only negative that the restaurant was not fully open so lunch and dinner needed some planning. Tennis and pickle ball courts are available- we had some fun family tennis time while staying here. Chef Nick and our Concierge Daivan were outstanding - making sure we were well taken care of. We’ll be back to your beautiful retreat for sure!
Stayed 6 nights in Apr 2025

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was a wonderful resort - out of the way - but beautiful and reasonably priced for Bermuda standards. They are doing a rehabilitation of the facility- hopefully that includes the showers / this was really the only thing that I did not like (it was hard to wash my thick hair without such little water pressure.) the staff / especially head chef Nick - is amazing! The grounds are beautiful.
Stayed 7 nights in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. My room was spacious and clean. I love the property grounds, so very scenic along the private beach. The sunset was incredible.
Stayed 1 night in Sep 2024

8/10 Good

michael

Liked: Amenities
The property is situated in the hills overlooking the ocean. The lodging is charming and my room had a fantastic ocean view.
Stayed 4 nights in Aug 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed in an Ocean Front room recently and loved the resort. The thing that stood out most for us was the staff. Every person we interacted with was incredibly friendly, helpful with any questions we had, always a smile on their faces and a warm greeting. The room had an incredible view although it could definitely use some updating. The continental breakfast at times was scarce, but other days there was fresh fruit and yogurt options. The full breakfast, lunch and dinner items were quite good.
Stayed 5 nights in Jul 2024

10/10 Excellent

David, Panama City Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bermuda is stunning! Willowbank was an excellent choice for our first trip! A former Christian retreat with old world charm, loved it! Gorgeous views and two private pink sank beaches!! The staff and all Bermudians were the most friendly that we’ve ever encountered! The Willowbank restaurant prepared the best “local” fried fish on raisin bread sandwich on the island!! Will definitely return next time during lobster season!
Stayed 3 nights in Jul 2024

10/10 Excellent

Erka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. It was beautiful.
Stayed 8 nights in Jul 2024

6/10 Okay

Arlene, Rego Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Iman

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
They need a new cleaning crew and to fumigate more often due to ants.
Stayed 11 nights in Jul 2024

8/10 Good

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First the pros: very quiet, very clean hotel, two tiny beaches, but beautiful. Food at the restaurant is very good and service at the restaurant is excellent. The cons: it is far from most places and since you cannot rent a car it is quite challenging to find transportation. The hotel would call a taxi and it would take over 30-40 minutes to get it, it is shows at all. Reception does not help on this. Also we did not like the room- it was obviously not used for a long time, it had a funny smell and was very humid. We saw much better rooms so that was only our experience, but it did make a difference. Overall good, but select a room facing the water as those seemed much better.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I stayed at the Willowbank and I must say their employees are amazing. Services is great. It’s a special hotel and a special place.
Stayed 3 nights in Jul 2024

10/10 Excellent

Maritza, Union township

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay.
Stayed 1 night in Jul 2024

10/10 Excellent

martinek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing spot

We loved this place it was stunning! two small beaches - great food , amazing views. It was clean all the staff were nice and it was quiet . kinda perfect!
Stayed 5 nights in Jun 2024

4/10 Poor

Renell

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very outdated and not modern. We were looking for luxury resort feel, and Willobank does not offer that. In addition, we were not provided the size bed we requested. Management was gracious about our situation and agreed to reimburse our money and we went to stay elsewhere.
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay. 2 private beaches and a wholesome staff.
Stayed 4 nights in Jun 2024

8/10 Good

Bernadette, Fernandina Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
PRO'S - Property was clean, offered beautiful ocean views and 2 private beaches. CONS - all rooms advertised as having ceiling fans is false, location is distant from restaurants, grocery stores and other amenities.
Stayed 4 nights in Jun 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained
Stayed 3 nights in Jun 2024

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely accommodating and helpful. The rooms are not fancy but are very clean with wonderful views of the ocean. My only complaint was the complimentary coffee in the lobby is served by 6:30 and one morning it wasn’t ready until 7:30.
Stayed 2 nights in Jun 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Aval

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean but needs some attention cosmetically. The restaurant food from the menu was good. The free Continetal breakfast was sparse and very few offerings. All of the staff were pleasant and helpful.
Stayed 7 nights in May 2024

10/10 Excellent

Andre, AIRDRIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very peaceful and wonderful beach.
Stayed 2 nights in May 2024

10/10 Excellent

Victor

Travelled with family
Vickie and her staff were amazing, rooms spacious and great. Food good. Amazing views and two great private beaches. A hidden gem, highly recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very Quaint, Clean, Roomy, Friendly, helpful Staff.
Stayed 3 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024