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Alpstay - Smart Hotel Saslong

3.0 star property

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Photo gallery for Alpstay - Smart Hotel Saslong

Breakfast and dinner served, international cuisine
Reception
Exterior
Birthday party area
Terrace/patio

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

Map
Via Pallua 40, Santa Cristina Val Gardena, BZ, 39047
  • Val Gardena
    ‪1 min walk‬
  • Ortisei-Furnes Gondola
    ‪5 min drive‬
  • Furnes-Seceda Cable Car
    ‪15 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Double or Twin Room

9.2 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Quadruple Room (2 bunk beds)

Quadruple Room (2 bunk beds) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Quadruple Room (2 bunk beds)

  • 22 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Double Sofa Bed

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About this property

Alpstay - Smart Hotel Saslong

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Smart Hotel Saslong include ski storage and ski passes.
Smart Hotel Saslong offers 50 accommodations, which are accessible via exterior corridors and feature washers/dryers and laptop-compatible safes. Beds feature down duvets. Televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Smart Hotel Saslong, you're just a quick walk from Dolomites. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. Some of the pet-friendly amenities that this property offers include food and water bowls, an off-lead area and pet-grooming services.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy international cuisine while dining at Blue Restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a computer, laundry facilities and a car charging station
  • Steps from Dolomites and Val Gardena
  • Train station pick-up, train station drop-off and ski shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls, an off-lead area and pet-grooming services
This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. Smart Hotel Saslong helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Free self parking is available. A complete renovation of Smart Hotel Saslong was completed in May 2022.

This 3-star Santa Cristina Val Gardena hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Blue Restaurant – This restaurant specialises in international cuisine and serves breakfast and dinner.
A hosted evening meal is available for a surcharge.

Languages

English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Ski shuttle (surcharge)
  • Free secured, covered self parking on site
  • Free secured, covered extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available for a fee of EUR 40
  • Snack bar/deli

Restaurants on site

  • Blue Restaurant

Things to do

  • 18-hole adjacent golf course
  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Books
  • Games
  • Optional ski privileges
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Area rugs in public areas
  • Front entrance ramp
  • Handrails in stairways (70 centimetre high)
  • Hardwood flooring in public areas
  • Lift (150 centimetre wide door)
  • Roll-in shower (119 centimetre wide)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (120 centimetre wide)

More

  • 1 building
  • 4 floors
  • At least 80% of food locally-sourced
  • Built in 2010
  • Electric bike charging
  • Renovated entire property - May 2022
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Late check-out fee: EUR 40

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 7:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Renovations and closures

The property is closed between 7 April and 31 May.

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls, an off-lead area and pet-grooming services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.80 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25.00 for adults and from EUR 25.00 for children
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40
  • Hosted evening meal: EUR 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Smart Hotel Saslong offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:30 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT021085A1AIKCG7PH
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Smart Hotel Saslong
Smart Hotel Saslong Santa Cristina Val Gardena
Smart Saslong Santa Cristina Val Gardena
Smart Saslong
Smart Hotel Saslong Hotel
Smart Hotel Saslong Santa Cristina Val Gardena
Smart Hotel Saslong Hotel Santa Cristina Val Gardena

Alpstay - Smart Hotel Saslong Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 212 reviews
Rating 8 - Good. 73 out of 212 reviews
Rating 6 - Okay. 21 out of 212 reviews
Rating 4 - Poor. 7 out of 212 reviews
Rating 2 - Terrible. 3 out of 212 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here with my husband was great. The room clean and tidy. Also the staff were really helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent

Great hotel. All the staff very nice & helpful.. Hotel in a beautiful area…
Stayed 4 nights in Mar 2025

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property with lots of amenities like laundry and work/chill nooks. The breakfast buffet is off the charts!
Stayed 2 nights in Feb 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean.
Stayed 1 night in Sep 2024

8/10 Good

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great amenities. Very short drive to Ortisei to check out the attractions.
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Aug 2024

10/10 Excellent

Carla, Lutz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but it was very nice. The hotel is conveniently located close to a bus stop. They give you a bus ticket that it is good for 7 days. We had rented a car but still used it. There is a garage to park your car if needed. The rooms are nice and modern but very plain. I wish there was a small fridge. There is no AC which I heard that none of the hotels have. It got a little hot during the night and leaving the patio door open wasnt an option due to the traffic noise. The breakfast was superb!! Amazing variety and delicious! I would stay there again.
Stayed 1 night in Sep 2024

10/10 Excellent

Dabin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best place to stay near Ortisei. Check in process was easy for after hours. Amenities provided by the hotel was great; drinking water, hot water and ice at the common lounge. Hotel provided free bus ticket for us to use which was great help if you are going to Ortisei centre for dinner and cable car. Also was great help if you are using buses for nearby areas.
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Usual Italian friendly welcome and service. Room was a bit warm due to the high temperatures throughout the day, but cooled down nicely for bedtime. Breakfast was excellent Restaurant was very good serving some local Ladin specialties that I had never seen. Bus tickets to Ortisei were much appreciated as the parking is €30 for 8hrs. Makes Seceda less of a hassle, because most of the parking spaces are full by 0900hrs
Seceda
Stayed 3 nights in Aug 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Santa Cristina

Great place to stay with free breakfast. Comfortable beds. Stylish.
Stayed 1 night in Jul 2024

10/10 Excellent

Arushi

Stayed 1 night in Jul 2024

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We had to leave another hotel that morning, and asked if we could store our bags for a couple of hours before check-in. They said we could but that it would cost 10 euro. That wasn't a great first impression. I guess they're going for an automated check in service in general, so it feels like there isn't anyone readily at the front desk, and very imprersonal. Then we noticed their coffee in the lobby had a charge too. It was a lot of nickeling and diming. The room was okay except it smelled heavily of cleaning products. The one great thing was the breakfast the next day. Overall, this was a mediocre experience.
Stayed 1 night in Jun 2024

10/10 Excellent

Ronaldo

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very easy to get to, staff incredibly friendly and also helped me setup a surprise of champagne and treats for myself and my wife to celebrate our recent marriage! Breakfast was great as well, would definitley stay again!
Stayed 2 nights in Jun 2024

4/10 Poor

Crysta

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
While this is a cute hotel it’s very expensive for what you get. The rooms are teeny - teeny tiny. The towels are not in the bathroom so when you get out of the shower you suddenly realize that you need to walk into the room to get a towel. They don’t have shampoo and conditioner or lotion - just a small circle of soap labeled that it’s multipurpose. The room smelled - it seems they pump a scent into the room and it was not a pleasant one. The room also smelled like smoke the entire trip due to the people next door smoking in their room. The bar is very cute but the dinner menu was akin to school lunch. More like someone heats up food as opposed to a chef. My shrimp came out cold inside and the pasta sauce was basic. My husband broke his leg skiing and had to get emergency surgery at the Dolomite Sport Clinic. When we got back to the hotel we asked for a chair to put in the shower because they did not have accessible rooms and he was unable to bear weight on one leg. They said they would give us a patio chair that could get wet and we waited but they never brought anything so my husband had to lay in the shower floor to get clean. The breakfast buffet was a nightmare; too many people and not enough food. When I tried to bring my husband breakfast in the room due to his leg and the recent surgery they refused to allow me to bring plates to the room so I had to pile food into napkins. There are rules and there is common sense. This is more of a hostel than a hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our family
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Nice stay. Highly recommend the efficiency and modern accommodations. Breakfast was one of the best we had on our trip. Staff was great! Free underground parking a huge plus.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Dan, Toronto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
their breakfast was great! the location was okay, you need take bus to either Ortisei to Santa Christina
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amaizing.Huge variety of everyting you wish for.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Smart Hotel Saslong is, in many ways, really more of an upscale (all private room) hostel in a fantastic location. Guests have to pay additional for every amenity (except wifi and parking). So, for example, you pay for fresh towels and to have your room serviced. Additionally, the beds are quite firm, the pillows flat. Spending minimal time there, we made it work as sort of a crash pad for our hiking adventure in the Dolomites. We would never stay there again, and would not recommend it to other travelers.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
good location, good room condition and clean rooms.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the ski bus stops. Nice rooms with very comfortable bed. The availability of a ski and boot room with boot dryer is very convenient
Stayed 4 nights in Feb 2019