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Urban Anaga Hotel

4.0 star property

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Photo gallery for Urban Anaga Hotel

Rooftop terrace
40-inch flat-screen TV with digital channels, TV
Executive Double Room | Down duvets, memory-foam beds, minibar, in-room safe
Property entrance
Rooftop terrace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
Calle Imeldo Seris 19, Esquina Cruz Verde, Santa Cruz de Tenerife, SANTA CRUZ DE TENERIFE, 38003
  • Place, Plaza de Espana
    ‪3 min walk‬
  • Place, Tenerife Space of the Arts
    ‪3 min walk‬
  • Place, Garcia Sanabria Park
    ‪8 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪10 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Down duvets, memory-foam beds, minibar, in-room safe

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Down duvets, memory-foam beds, minibar, in-room safe

Executive Double Room

9.2 out of 10
Wonderful
(23 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Down duvets, memory-foam beds, minibar, in-room safe

Family Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed

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About this property

Urban Anaga Hotel

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site.
Urban Anaga Hotel offers 50 air-conditioned accommodations with minibars and a safe. Memory foam beds feature down duvets. 40-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.
With your stay at Urban Anaga Hotel, you're connected to a shopping centre and just a quick walk from La Recova Art Center. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at KIKI
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from La Recova Art Center and Guimera Theater
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

Public spaces have free WiFi. A fitness centre, a rooftop terrace, and a vending machine are also featured at the business-friendly Urban Anaga Hotel.

This 4-star Santa Cruz de Tenerife hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily.
KIKI – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Vermutería OPERA – This cocktail bar only serves breakfast. Open daily.
Terraza URBAN 180 – On-site gastropub. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 12 per day)

Food and drink

  • Daily buffet breakfast available for a fee: EUR 11 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • KIKI
  • Terraza URBAN 180
  • Vermutería OPERA

Things to do

  • Gym
  • Stereo

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 11 for adults and from EUR 11 for children
  • Nearby parking fee: EUR 12 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Guests will receive an access code.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 3 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Urban Anaga Hotel Hotel
Urban Anaga Hotel Santa Cruz de Tenerife
Urban Anaga Hotel Hotel Santa Cruz de Tenerife

Urban Anaga Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 101 out of 187 reviews
Rating 8 - Good. 55 out of 187 reviews
Rating 6 - Okay. 17 out of 187 reviews
Rating 4 - Poor. 9 out of 187 reviews
Rating 2 - Terrible. 5 out of 187 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
A lovely hotel with good wifi and huge Executive rooms! Also in a good location to walk to the centre of Santa Cruz.
Stayed 2 nights in Nov 2025

10/10 Excellent

Valetia

Yes
Stayed 1 night in Oct 2025

2/10 Terrible

Victoria

Disliked: Property conditions & facilities
Don’t stay here if you want to rest at night! Worst Sleep Ever – Felt Like a Nightclub Was Right Above Our Room This was honestly one of the worst hotel experiences I’ve ever had. There’s a nightclub that plays insanely loud music until around 4 or 5 in the morning, and it literally felt like it was right above our room. The walls and floor were vibrating from the bass — it was impossible to sleep even for a minute. I can’t believe the hotel rents out rooms knowing how unbearable the noise is. It’s unbelievable that a hotel would rent out rooms knowing guests can’t possibly rest. If you actually want to sleep, stay far, far away from this place.
Stayed 1 night in Oct 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a central position in the city and so everything is a short walk away. Restaurants are in abundance ( there's a Japanese restaurant within the hotel). Theres a restaurant yards from the hotel called La Chahura (i think !) which is excellent and the portions are huge ! The hotel itself is spotless and the rooms are big and airy with large bathrooms and boutique decor . The tram runs right outside so it's handy. I will definitely stay here again .
Stayed 3 nights in Oct 2025

8/10 Good

Achut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok ok
Stayed 7 nights in Jul 2025

2/10 Terrible

Melkys

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were excited to stay at this hotel, but unfortunately, our experience was terrible. Upon arrival, we were told the bedding we requested wasn’t available. Instead of a queen bed, they gave us two beds pushed together and called it a king. They claimed it was an upgrade, but the AC in that room didn’t work. Parking was also advertised as available, but there was none—we had to park far away. When we complained and requested to cancel, they told us to contact Expedia. Expedia called the hotel, and the staff lied, claiming they had a better room for us and that parking was available—both false. After much back and forth, they showed us the room we originally requested. It was finally a queen bed, but by then, the trust was gone. They also said they’d include breakfast due to the inconvenience, but the next morning we were told we had no breakfast included—after already serving ourselves. It was embarrassing. Javier from the front desk had promised otherwise. On top of it all, the shower in our final room was clogged and didn’t drain properly. This hotel has potential, but poor management, lack of training, and dishonesty ruined the experience. Guests deserve better.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Emma

Disliked: Staff & service, property conditions & facilities, room comfort

Location was the ONLY good thing about this hotel!

Zero sleep thanks to Hotels.com intentionally misleading listing for this property. Be under NO illusion, this is a party hotel, with rowdy guests, a nightclub ON THE ROOF until 4AM, a shared lift with the nightclub, no restriction from guests and non guests roaming the hotels corridors, falling out of the lift drunk or vomiting outside your room. Since our complaint, hotels.com have not reviewed their listing of this property, they don’t give a toss about their guests. We will be cancelling all our upcoming both personal and corporate booking with this company based on their inability to take action on this and not take our situation seriously. Awful stay, unbelievable response from hotels.com. For the property: Don’t attempt to run a nightclub and a hotel in the same venue. The two are not conducive to a good experience for either party. 4 Star, this isn’t. No real welcome from reception, to the hotel, the city or area. No invitation to book breakfast, no local recommendation for ANYTHING. No offer to use the gym, nor their nightclub, adjoining restaurant or bar. Got told the wrong floor for our room. Air conditioning was off and room sweaty and stinking of strong cleaning product on arrival. The fact that the hotel markets themselves as luxury is farsical. Dusty, covered in cigarette burns, tired and run down. This place and its furnishings has taken a hammering due to its clientele and partying ways.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
The rooms are pleasant but not really as in the pictures. The rear rooms are devoid of light and subject to the noise from surrounding apartments. The much publicised roof bar is not really part of the hotel, not always open and so not as available to guests to spend time in as the advert might suggest.
Stayed 3 nights in Jan 2025

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For the price, to be booked in a room that they openly admit will be very noisy from the roof top bar at night and the gym during the day, the place is not great!
Stayed 4 nights in Dec 2024

10/10 Excellent

Hasan, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Friendly staff. Good facility.
Stayed 3 nights in Dec 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Jaycoda Sandor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location close to the tram. Can easily walk to the waterfront and bus station etc in a few minutes. Convenient to old town, plaza de Espana and food and shopping.
Stayed 4 nights in Dec 2024

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel.

City centre and close to many cafes, restaurants and plazas. Easy check-in, exceptionally helpful staff. Room was huge and well furnished. I was here on business for 2 nights and would recommend.
Stayed 2 nights in Dec 2024

4/10 Poor

Cary, Leland

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy all night from bar on rooftop, We were o 5th floor. Made no difference. Can not recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice smily staff, spaceous rooms. Great value for the money
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and clean, rooftop not from hotel

Location is excellent in the city center of Santa cruz. However, as many pointed out before, there is a night club at the top of the hotel, which luckily I was out of season hence it was only on saturday but then you need proper ear plugs to not have it affect your sleep. Second point is, they advertise the hotel with a very nice rooftop, however the people working there were not friendly and it is completely seperate from the hotel, meaning you need to consume there (4 EUR small beer, which is very pricy for Spain) and cannot just relax or work a bit up there. Which is fine, but then it should not be included as part of the hotel in the advertisements when you make a booking. The room itself was super large and clean which was excellent, also a very nice balcony, but no chair or something to sit on it and relax, which was a bit of a shame. Overall I think it is a decent hotel but few points pointed out because in the end it is 4 stars and quiet expensive, so these are important to highlight.
Stayed 6 nights in May 2024

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Hendrika

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good value for your money
Stayed 2 nights in Mar 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is centrally located and modern. The room is comfortable and they have a terrace for drinks, tapas and music. Will return if back to Santa Cruz de Tenerife.
Stayed 4 nights in Mar 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Cockroaches in the hotel.

Everything was okay first two night till I am meeting cockroaches in the roof top area and my room. Interesting think is they accepted my complain about cockroaches but didn't return my next two night which is I left the hotel for the disgusting view. I told them charged two night which is I stayed and return my next two one. But still I didn't get anything and they don't want to return.
Stayed 4 nights in Jul 2022

8/10 Good

Mary

Liked: Cleanliness, room comfort

City break.

Typical city hotel. Clean enough, everything you need for a couple of nights. Breakfast not so good. Hot food not very warm, coffee in machine was fine. Bar prices over the top. Very central for the old town tram right outside the hotel.
Stayed 2 nights in Jul 2022