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Hotel Cortez

3.5 star property

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Photo gallery for Hotel Cortez

Outdoor pool, pool loungers
Free daily buffet breakfast
Exterior
Reception
Indoor spa tub

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Av. Cristobal de Mendoza 280, Santa Cruz
  • Place, Arenal Park
    ‪11 min walk‬
  • Place, Santa Cruz Zoo
    ‪16 min walk‬
  • Place, Plaza 24 de Septiembre
    ‪19 min walk‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪28 min drive‬

Room options

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, laptop workspace

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Minibar, in-room safe, desk, laptop workspace

Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Studio Suite

Minibar, in-room safe, desk, laptop workspace

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Cortez

2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site. Change of towels is available on request
Hotel Cortez offers 184 accommodations with minibars and a safe. 55-inch plasma televisions come with cable channels. Bathrooms include a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
During your stay at Hotel Cortez, you're just a quick walk from Municipal Library. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at La Poza del Bato
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Municipal Library and Arenal Park
  • Local-area shuttle service available for a fee
Hotel Cortez offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A children's pool, a terrace, and multilingual staff are also featured at the business-friendly Hotel Cortez. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Santa Cruz hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
La Poza del Bato – This restaurant specialises in international cuisine.
Tahuichi – This restaurant specialises in international cuisine. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Poza del Bato
  • Tahuichi

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Lift (109 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (61 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests, including children, must present valid ID at check-in. Travelers who are not citizens of Bolivia must present a passport and immigration card or entry stamp. Minors travelling with one parent or with a third party must obtain a travel permit from the Bolivian Ombudsman Department of Protection of Children. Relatives or a third party travelling with a child must produce proof of the parents’ identification in addition to the required travel permit.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Bolivia value-added tax (VAT) at 13%. A VAT exemption is available to travellers who present a valid passport or tourist visa showing that they are not a resident of Bolivia.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Cortez Santa Cruz de la Sierra

Cortez Santa Cruz de la Sierra

Hotel Cortez Santa Cruz

Cortez Santa Cruz

Hotel Cortez Hotel

Hotel Cortez Santa Cruz

Hotel Cortez Hotel Santa Cruz

Hotel Cortez Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 139 reviews
Rating 8 - Good. 29 out of 139 reviews
Rating 6 - Okay. 9 out of 139 reviews
Rating 4 - Poor. 4 out of 139 reviews
Rating 2 - Terrible. 0 out of 139 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Solvei Emily Brekke

Liked: Cleanliness, staff & service, amenities
Lovely hotel. Great room, location, staff and amenities.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and property are second to none!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good hotel!
Stayed 8 nights in May 2024
Verified

10/10 Excellent

Oscar

Liked: Amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and the staff was incrediblly efficient and kind.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I love the pool and garden area and ALL of the staff are so friendly and helpful
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and friendly staff. Nice pool and dry and steam sauna.. will return
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly.
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Best place in SCz
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Victor

The Cortez Hotel was an amazing experience. Thanks!
Stayed 8 nights in Jan 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and relaxing. The staff are very friendly and helpful. Very easy.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. The service was outstanding. The room was very clean and nice. It looks just like the pictures. The included breakfast was delicious
Stayed 1 night in Jan 2024
Verified

8/10 Good

Evelin ,Ivanna

Liked: Cleanliness, staff & service, property conditions & facilities
Second Time, and thé star was very good!
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Evelin ,Ivanna

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated that they allowed us to enterró the room before normal hours.It’s was very Nice!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Siglindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything, special the guy from the transportation, he make us very welcome.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Frode

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Probably the best hotel in Santa Cruz

I have stayed at many hotels in Santa Cruz during 20 years of traveling in Bolivia. This is the one I keep returning to. Top notch from start to finish, and highly recommended.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Scott

Liked: Cleanliness, amenities, property conditions & facilities
The hotel facilities, food and its staff were great! It would be a solid 5 stars for me except my stay for vacation and relaxation was met daily by 9 hours of a hammer doing some kind of construction up me. There was no sleeping in or coming back to the room during the day to relax and take a nap. Very frustrating. I ended up checking out a day early.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, some remodeling in progress

Stayed here several times. They have both a new section and an older one. Newer section has smaller rooms. Dining area under remodel Febtuary 2016. Still accessible. Lots of restaurants close by. Decent breakfast selection included with room.
Verified

6/10 Okay

ALEJANDRO

We only stayed for one night. But it wasn’t very nice.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Nice pool and sauna and small gym - excellent for Bolivia. Friendly staff and decent breakfast. Only gripe is the coffee machine outside the breakfast restaurant: it isn’t free. This is my second stay there in 2 weeks and they had no indication of that the first time. I saw the second time they put a sign saying it was 20bol.. they only charged me 15bol the week prior.. minor detail.. My go to hotel when I arrive in Santa Cruz.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Disappointed that there was no notice that the pool was being fixed. They offered free entry to a water park instead but we didn’t have time to use it. Just really wanted the pool. But otherwise faultless. Amazing breakfast included. Clean and comfortable. Beautiful gardens to enjoy. Great location.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and unique place. There is free coffee around the clock (to accomodate the many Brazilian gusts, I'm sure) but no drinking water! When we asked for a bottle of water, we later found it was charged to our account! IMO this should be courtesy but FYI if you plan to book. Great breakfast buffet! Overall, one of the nicest hotels I ever stayed at.
Stayed 2 nights in Aug 2022
Verified

6/10 Okay

Rocio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was closed and they overcharged me for laundry. Be an earful they charge per piece of clothing! Ended up paying $130 for laundry !!!
Stayed 4 nights in Feb 2025