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Aguas de Ibiza Grand Luxe Hotel

5.0 star property

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Photo gallery for Aguas de Ibiza Grand Luxe Hotel

2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
2 outdoor pools, pool umbrellas, pool loungers
Grand Studio Suite, Sea View, Corner | Balcony view
Rooftop terrace
Studio Suite, Corner | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking available
  • Bar

Explore the area

View in a map
Salvador Camacho, 14, Santa Eulalia del Rio, Ibiza, 7840
  • Place, Palacio de Congresos de Ibiza
    ‪2 min walk‬
  • Place, Marina Santa Eulalia
    ‪6 min walk‬
  • Place, Punta Arabi Hippy Market
    ‪9 min drive‬
  • Airport, Ibiza (IBZ)
    ‪30 min drive‬

Room options

View all photos for Double Room, Terrace

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Double Room, Terrace

8.0 out of 10
Very good
(5 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Futon

View all photos for Junior Studio Suite, Terrace, Pool View

Junior Studio Suite, Terrace, Pool View | View from room

Junior Studio Suite, Terrace, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Studio Suite, Sea View, Corner

Grand Studio Suite, Sea View, Corner | Balcony view

Grand Studio Suite, Sea View, Corner

  • 87 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, Terrace, Sea View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, Terrace, Sea View

  • 125 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed, 1 Single Sofa Bed and 1 Single Bed

View all photos for Premier Room, Terrace

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premier Room, Terrace

8.4 out of 10
Very good
(5 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, Terrace

Studio Suite, Terrace | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Studio Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 70 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room, Terrace, Pool View

Deluxe Double Room, Terrace, Pool View | Balcony view

Deluxe Double Room, Terrace, Pool View

8.8 out of 10
Excellent
(5 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Futon

View all photos for Junior Studio Suite, Terrace, Sea View

Junior Studio Suite, Terrace, Sea View | View from room

Junior Studio Suite, Terrace, Sea View

7.4 out of 10
Good
(3 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Corner

Studio Suite, Corner | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Studio Suite, Corner

  • 55 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Terrace, Sea View

Studio Suite, Terrace, Sea View | Terrace/patio

Studio Suite, Terrace, Sea View

8.6 out of 10
Excellent
(4 reviews)
  • 70 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Room, Terrace, Bay View

Premier Room, Terrace, Bay View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premier Room, Terrace, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

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About this property

Aguas de Ibiza Grand Luxe Hotel

Luxury hotel with 2 restaurants and 2 outdoor pools
Catch some rays on Aguas de Ibiza Grand Luxe Hotel's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Aguas de Ibiza Grand Luxe Hotel offers 145 accommodations with espresso makers and a safe. Rooms open to furnished balconies. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Santa Eulalia del Rio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Aguas de Ibiza Grand Luxe Hotel. During your stay, you're just a quick walk from Palacio de Congresos de Ibiza. Features include free WiFi in public areas and free valet parking, plus 2 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet
  • Free valet parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, 2 poolside bars and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with body wraps, aromatherapy or hydrotherapy at the spa
  • Services include free babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Palacio de Congresos de Ibiza and 5 minutes on foot from Marina Santa Eulalia
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Unwind on the private sandy beach, located just 300 metres away. At Aguas de Ibiza Grand Luxe Hotel, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This Art Deco hotel also offers a complimentary children's club, a children's pool and a hot tub. Free valet parking is available.

This 5-star Santa Eulalia del Rio hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 11:00 AM.
Aguas de Ibiza Grand Luxe Hotel has 2 restaurants serving breakfast, lunch and dinner.
Maymanta – This restaurant is located by the pool and specialises in Mediterranean cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Alabastro – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
Oligo Madeinterranean – This restaurant specialises in international cuisine. Open daily.
Maymanta Pisco Bar – On-site rooftop bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 15 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free uncovered valet parking on site
  • Secured, covered parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 30 for adults and EUR 30 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Alabastro
  • Maymanta
  • Maymanta Pisco Bar
  • Oligo Madeinterranean

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5,358 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2008
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Children under 18 years old are not allowed in the rooftop terrace, rooftop pool, or Maymanta Pisco Bar.

Renovations and closures

The property is closed between 1 November and 31 March.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 18 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 30 for children
  • Airport shuttle fee: EUR 125 per vehicle (one way)
  • Covered self-parking fee: EUR 25 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Aguas de Ibiza Grand Luxe Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Spa hours are 10 AM-8 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Aguas Ibiza Lifestyle Hotel
Aguas Ibiza Lifestyle Hotel Santa Eulalia del Rio
Aguas Ibiza Lifestyle Santa Eulalia del Rio
Aguas Ibiza Lifestyle GL Small Luxury Hotel
Aguas Ibiza Lifestyle GL Small Luxury Santa Eulalia del Rio
Aguas Ibiza Lifestyle GL Small Luxury
Aguas Ibiza Grand Luxe Hotel Santa Eulalia del Rio
Aguas Ibiza Lifestyle GL Smal
Aguas Ibiza Grand Luxe Hotel
Aguas Ibiza Grand Luxe Santa Eulalia del Rio
Aguas Ibiza Grand Luxe
Aguas De Ibiza Grand Luxe
Aguas de Ibiza Grand Luxe Hotel Hotel
Aguas de Ibiza Grand Luxe Hotel Santa Eulalia del Rio
Aguas de Ibiza Grand Luxe Hotel Hotel Santa Eulalia del Rio

Reviews

Aguas de Ibiza Grand Luxe Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 275 out of 489 reviews
Rating 8 - Good. 124 out of 489 reviews
Rating 6 - Okay. 53 out of 489 reviews
Rating 4 - Poor. 27 out of 489 reviews
Rating 2 - Terrible. 10 out of 489 reviews

Reviews

6/10 Okay

Natalie

Travelled with family
Disliked: Cleanliness
Not for adults, good for young families Expensive and rooms/bathrooms quite tired Shower leaked wasn’t the cleanest Breakfast good and staff and breakfast very helpful Not a 5 star hotel Wouldn’t return
Stayed 4 nights in Jul 2025

4/10 Poor

David

Staff very unresponsive, not clean, bad location
Stayed 3 nights in Jul 2025

8/10 Good

Henrietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would highly recommend
Stayed 3 nights in Jun 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Lesley

Stayed 9 nights in Jun 2025

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent. The service was ok the staff were not very friendly and the hotel is a bit run down.
Stayed 4 nights in Jun 2025

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with a theme of tranquility and wellness. Friendly and welcoming staff always helpful. Rooms are very comfortable and of good size with everything you would need. Fabulous breakfast quality and choice. Lovely spa area and good gym. No complaints.
Stayed 7 nights in Jun 2025

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was initially a bit concerned by other recent negative reviews however I couldn’t fault our stay. On check in we were greeted with a glass of cava and bags taken to our room. Room was lovely and had a great view of the pool. The room was cleaned every day with fresh towels and bottled water provided. The rooftop pool was lovely and peaceful which we used for the duration of our stay. Breakfast was great with lots of choice and we appreciated there were a la carte options included. The staff on the front desk were pleasant and helpful. They provided recommendations and would order you a taxi as required. Overall we had a great stay and would return.
Stayed 7 nights in Jun 2025

4/10 Poor

Guillaume

Bait and switch

I reserved and paid for a room with a bathtub. They gave me a different room than want I paid for. The room is not alike the picture of Hotels.com. I complained to the front desk explaining that my fiancé had a surgery, she cannot take showers , that was why I paid and reserved for that room. They sais its the same room but without a bath, they refused to change us saying the other room is not available at the moment. So Basically its a bait and switch. I complained to hotels.com, they tried calling but could not discussed with the hotel Because of the language barrier; they hotel employees speak only Spanish. We end up with a lower quality room, no-one care and we received no compensation. It is not acceptable and not a way to treat guests.
Stayed 1 night in Jun 2025

6/10 Okay

Rory

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The positives are that the property is in a good location, with plenty of free on street parking, and the breakfast is of decent quality. However, the overall experience is definitely below the 5 star standard. The air con in the room is poor. The lighting controls in the room are extremely confusing to operate. The air con in the fitness suite is so bad that working out is very uncomfortable. Service at breakfast is slow, taking nearly 30 minutes before our order was taken one morning. The condition of the public areas, including the pool area is poor - tiles and decking boards lifted, beds dirty and green froth floating in one of the pools. In our 5 days at the property, we didn’t see any aspect of the public spaces being cleaned. Overall, I would give the hotel 4 stars at best. A lot more attention to detail is required before it lives up to it’s 5 star rating.
Stayed 5 nights in Jun 2025

4/10 Poor

Z

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive thing about this hotel was the staff that seemed to be considerate. Had a room that smelled like there’s mould in the A/C units, and as I am allergic to it, I had to sleep with an open window to minimise the bad air quality. The appliances beg for refurbishments, as the quality of my room was extremely poor (lots of appliances are in bad shape, broken or is borderline broken). This hotel is far away from a 5 star standard - it definitely was 10-15 years ago (or whenever it was opened). Value for money 3.5/10
Stayed 3 nights in Jun 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet
Stayed 3 nights in Jun 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Overall lovely hotel with a great rooftop area. Unfortunately during our stay some areas were out of bounds due to private events which was a little annoying
Stayed 4 nights in Jun 2025

10/10 Excellent

Rishi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in Ibiza! Conveniently located, walking distance to the marina bars, shops & restaurants . Great kids club for our little one and lovely staff.
Stayed 7 nights in May 2025

10/10 Excellent

Kelly

Stayed 1 night in Jun 2025

4/10 Poor

Robert

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Service has really become poor here. Lack of attention for drinks, long waits for service at breakfast and the bars, poor quality and sporadic room cleaning, did not replenish minibar, no music around rooftop pool and bar for over half of the week's stay
Stayed 7 nights in Jun 2025

8/10 Good

Claus

Liked: Cleanliness, room comfort
Stayed 8 nights in Jun 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

alec

Liked: Amenities, property conditions & facilities
It’s not our first time staying at Aguas, it’s been quite a few times that we stayed there with family and friends. This time we were 2 families with 4 children from 6 to 14 y/o. It was our first disappointing stay in this 5 star hotel. Housekeeping was pushy, we had to ask several times just to get more than 2 towels, the rooms weren’t ready for the kids upon arrival, and we had to make the children beds ourselves. There was no drinkable water in the room. Room service was terrible, between the non delivery to the wrong door delivery waking us up at 7AM, it was just annoying. The hotel was fully booked and the staff was clearly overwhelmed.
Stayed 4 nights in May 2025

6/10 Okay

Emma

Disliked: Property conditions & facilities
Not a 5 star hotel as rated
Stayed 7 nights in May 2025

10/10 Excellent

Lucie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous. Spa area wonderful. Great views. Best location close to marina but still quiet
Stayed 4 nights in Apr 2025

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really nice hotel, however it had only recently opened for the season so felt there was some teething problems, a few examples included, not being left any tea and coffee in our room, one day we were left no towels, we only had water in our room on one day (we stayed for 4). At check in all staff were lovely, but more information about the hotel would have been useful, we wasn’t aware of the hour that the children could use the spa until another guest told us. We did use the kids club, which the children loved (however the advertised themed activities weren’t taking place) we then made use of the adult only area on the roof, which was absolutely beautiful. We took this kids up here one night for a meal, again this was beautiful, the food was amazing and the kids ate every last bit. Pool area was nice, a bit more attention to detail could have just made it that bit better. Having said all this I would go back again 😊
Stayed 4 nights in Apr 2025