6/10 Okay
alec
1 Jun 2025
It’s not our first time staying at Aguas, it’s been quite a few times that we stayed there with family and friends. This time we were 2 families with 4 children from 6 to 14 y/o. It was our first disappointing stay in this 5 star hotel. Housekeeping was pushy, we had to ask several times just to get more than 2 towels, the rooms weren’t ready for the kids upon arrival, and we had to make the children beds ourselves. There was no drinkable water in the room. Room service was terrible, between the non delivery to the wrong door delivery waking us up at 7AM, it was just annoying.
The hotel was fully booked and the staff was clearly overwhelmed.
alec
Stayed 4 nights in May 2025