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Mercure Santa Marta Emile

3.5 star property

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Photo gallery for Mercure Santa Marta Emile

Sports facility
Superior Room, 1 King Bed with Sofa bed | Balcony view
Birthday party area
Bar (on property)
Beach

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Room service

Explore the area

Map
Calle 115 No 2 39, Bello Horizonte, Santa Marta, 0
  • Bello Horizonte Beach
    ‪6 min walk‬
  • Zazue
    ‪8 min walk‬
  • Rodadero Beach
    ‪9 min drive‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪6 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | 1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

1 bedroom, down duvets, minibar, in-room safe

Superior Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(32 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, 2 Double Beds

1 bedroom, down duvets, minibar, in-room safe

Superior Twin Room, 2 Double Beds

9.2 out of 10
Wonderful
(44 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Mercure Santa Marta Emile

Beach fun in outdoor pool, near Zazue
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and a steam room. Housekeeping is available on request.
Mercure Santa Marta Emile offers 140 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets. 42-inch LED televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Mercure Santa Marta Emile. During your stay, you're just a quick walk from Bello Horizonte Beach. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Emile Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, facials or aromatherapy at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a steam room
  • 0.4 mi (0.7 km) from Zazue and 5.4 mi (8.7 km) from Rodadero Beach
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
Mercure Santa Marta Emile offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at the business-friendly Mercure Santa Marta Emile. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Santa Marta hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 10:30 AM.
Emile Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; COP 55,000 for adults and COP 45,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Emile Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Baby bath
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,306 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast rate for children ages 4-12. Additional fees per child, per day apply and are collected at the property. There is no breakfast fee for children age 3 and younger.

Access methods

Staffed front desk

Pets

  • Pets: COP 80000 per pet, per night, plus a deposit of COP 200000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 55000 for adults and from COP 45000 for children
  • Pet deposit: COP 200000 per stay
  • Pet fee: COP 80000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: COP 8000 per person, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Santa Marta Emile Hotel
Mercure Emile Hotel
Mercure Santa Marta Emile
Mercure Emile
Mercure Santa Marta Emile Hotel
Mercure Santa Marta Emile Santa Marta
Mercure Santa Marta Emile Hotel Santa Marta

Mercure Santa Marta Emile Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 466 out of 762 reviews
Rating 8 - Good. 212 out of 762 reviews
Rating 6 - Okay. 54 out of 762 reviews
Rating 4 - Poor. 16 out of 762 reviews
Rating 2 - Terrible. 14 out of 762 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo, East Lansing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure Santa Marta is a nice hotel located in Bello Horizonte, very close to the beach and a quiet neighborhood. There are many dining options around and you can go to any place in Santa Marta from there
Stayed 2 nights in Apr 2025

2/10 Terrible

HUMBERTO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only two elevators available for a property of its size and only one elevator was available because the other one was under Maintenance all weekend . Architects didn't think more elevators were needed?
Stayed 1 night in Mar 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient because it is very close to the beach. The building is well kept and cleaned. The staff is very polite, eager to help and also very friendly. What i did not like was that the shower glass door was dirty at the bottom.
Stayed 6 nights in Mar 2025

8/10 Good

Brendon

Great
Stayed 1 night in Apr 2025

8/10 Good

Brendon

Liked: Cleanliness, staff & service, amenities
One thing is they need the rest of the weights that are missing in the gym
Stayed 1 night in Apr 2025

8/10 Good

Brendon

Stayed 2 nights in Mar 2025

8/10 Good

Brendon Samuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The whole bottom row of weights in the gym are missing. When I showed the manager and asked her what happened to them, she said she didn’t know. She tried to tell me that they never bought all the weights, which is impossible. Those things come as a set. But nobody who worked there seemed to think it was a big deal. It’s a big deal if you pay good money to stay at a hotel and you want to use the gym.
Stayed 2 nights in Mar 2025

8/10 Good

Brendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good people. But the baño turco needs good cleaning and they are missing half the dumbbell weights in gym
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran opción en Sta Marta

Gran estadía. Checkin rápido, buen desayuno, excelente piscina y con acceso al mar. La habitación con buen tamaño. Un poco alejado de Santa Marta, pero muy cerca al aeropuerto. Buena elección.
Stayed 2 nights in Mar 2025

10/10 Excellent

RICHARD BRUCE

Stayed 4 nights in Mar 2025

10/10 Excellent

David

Stayed 6 nights in Mar 2025

10/10 Excellent

Maia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Mar 2025

10/10 Excellent

Timothy L

Stayed 7 nights in Feb 2025

10/10 Excellent

Timothy L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Coumba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour !

Super séjour à l’hôtel mercure de santa marta. L’équipe était très accueillante et l’hôtel était très sympa. La chambre était spacieuse, le petit déjeuner était varié et la piscine était grande.
Stayed 2 nights in Feb 2025

10/10 Excellent

Diego

Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was confortable and the staff was friendly!
Stayed 2 nights in Feb 2025

8/10 Good

ALNASIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean comfortable quiet hotel half a block from the beach. Umbrellas and chairs provided on the beach. Nice pool. Breakfast is good with a variety of fruit and breads and eggs can be ordered as preferred. Rooms are a bit small but clean and comfortable. Staff are generally good but some need more traing. Wifi is good but you get kicked out almost everyday and you have to re log. I would stay here again.
Stayed 7 nights in Jan 2025

10/10 Excellent

mario, Mt. Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jan 2025

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Columbia trip

The reception was fast , room was large and very clean . Breakfast was excellent , service was very good . Beautiful pool clean and plenty of chairs . Very relaxing atmosphere. Close to the beach , nice ocean and safe . Walking distance to Good restaurants. Highly recommend this hotel
Stayed 8 nights in Jan 2025

10/10 Excellent

Ariel

Stayed 2 nights in Jan 2025

10/10 Excellent

GUSTAVO ADOLFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

mario, Mt. Prospect

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very good service. Very nice and modern property