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Matum Hotel & Casino

3.5 star property

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Photo gallery for Matum Hotel & Casino

Outdoor pool
Breakfast, lunch, dinner served; international cuisine
Meeting facility
Front of property
Reception

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
  • Place, Gran Teatro Del Cibao
    ‪1 min walk‬
  • Place, Monument to the Heroes of the Restoration
    ‪7 min walk‬
  • Place, Bella Terra Mall
    ‪2 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Room

Executive Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Executive Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite

  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Presidential Suite

  • City view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Single Bed

Deluxe Double Room, Smoking, Balcony

  • City view
  • Sleeps 3
  • 2 Queen Beds

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About this property

Matum Hotel & Casino

A casino, an outdoor pool and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include a nightclub, a fitness centre and a bar/lounge. Limited housekeeping is available.
Matum Hotel & Casino offers 41 air-conditioned accommodations with minibars and a safe. Digital televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Matum Hotel & Casino. During your stay, you're just a quick walk from Gran Teatro Del Cibao. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and wedding services
  • On-site recreation includes a gym
  • Steps from Gran Teatro Del Cibao and 7 minutes on foot from Monument to the Heroes of the Restoration
  • Airport shuttle service available for a fee
Matum Hotel & Casino offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A casino, a nightclub, and a terrace are also featured at Matum Hotel & Casino. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Santiago de los Caballeros hotel.

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Chef service
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per room (return)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Matum Hotel & Casino offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Matum

Matum

Matum Casino

Matum Casino Santiago

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Matum Hotel & Casino

Matum Hotel & Casino Santiago

Matum Hotel And Casino

Matum Hotel Santiago

Matum Hotel Casino Santiago

Matum Hotel Casino

Matum Hotel Casino Santiago de los Caballeros

Matum Casino Santiago de los Caballeros

Matum Hotel Santiago

Matum Hotel & Casino Hotel

Matum Hotel & Casino Santiago de los Caballeros

Matum Hotel & Casino Hotel Santiago de los Caballeros

Matum Hotel & Casino Reviews

Reviews

6.8
Rating 10 - Excellent. 224 out of 826 reviews
Rating 8 - Good. 199 out of 826 reviews
Rating 6 - Okay. 166 out of 826 reviews
Rating 4 - Poor. 103 out of 826 reviews
Rating 2 - Terrible. 134 out of 826 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Noemi

Liked: Cleanliness, staff & service, amenities
Courteous, full of history, conveniently located
Stayed 1 night in Feb 2026

10/10 Excellent

Raul, Elizabeth

Stayed 2 nights in Jan 2026

6/10 Okay

Romny

Stayed 1 night in Jan 2026

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The best stay in the entire country la mejor estadía y desayuno muy rico además la gran extensa historia que guarda este hotel, muy bueno excelente
Stayed 1 night in Jan 2026

4/10 Poor

Adalgisa

The staff was great, super friendly! But the Hotel its super old, not well taken care of, towels were dirty
Stayed 3 nights in Jan 2026

10/10 Excellent

Alvaro

Stayed 1 night in Jan 2026

4/10 Poor

George

Liked: Cleanliness, staff & service
Es muy ruidoso
Stayed 1 night in Jan 2026

10/10 Excellent

Yerlin Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, desde que llegué me sentí muy confortable, su personal muy profesional, un servicio excelente, la habitación amplia, desayuno delicioso. La ubicación perfecta.
Stayed 2 nights in Jan 2026

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness
The bedroom in poor condition
Stayed 1 night in Dec 2025

10/10 Excellent

Lester

Stayed 1 night in Dec 2025

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean everyone was friendly and accommodating. It was a great location close to many things to do. Not sure if they should call it a hotel and casino as per front desk the casino has been closed for 25 years. lol
Stayed 1 night in Dec 2025

8/10 Good

martin, ridgewood

Travelled with group
Liked: Cleanliness, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2025

10/10 Excellent

Jamaine

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2025

10/10 Excellent

Samuel, Providence

Liked: Cleanliness, property conditions & facilities
Nice hotel for the price, casino under construction
Stayed 1 night in Dec 2025

10/10 Excellent

Yvens

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
That was very very good and I love Matum
Stayed 1 night in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, el personal espectacular, la localización super!
Stayed 4 nights in Nov 2025

2/10 Terrible

Wilfredo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Old, no Wi Fii, Very Slow to check in.
Stayed 1 night in Dec 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service
This Hotel needs room upgrading. Hopefully they do get an update plenty of Dominican History occurred there
Stayed 1 night in Nov 2025

4/10 Poor

Joherky

Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The check-in was very simple, the staff was great and the traditional Dominican breakfast is a very good perk.
Stayed 1 night in Nov 2025

10/10 Excellent

Rene Otoniel

Stayed 1 night in Oct 2025

6/10 Okay

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The Hotel is in a great location and your staff is amazing, but the Hotel is pretty old and can use a face lift
Stayed 3 nights in Oct 2025

10/10 Excellent

Maximo

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Angel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Oct 2025