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Palmetto Hotel

Property class: 3

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Photo gallery for Palmetto Hotel

A rooftop dining area with tables set for two, chairs, and a view of buildings in the background.
Creator video - submitted by Lulu travels
A reception area with a clock, a sign reading "Palmetto Hotel," and two white orchids in vases.
A reception desk with a sign reading "Palmetto Hotel".
A dining area with a wooden table, white chairs, a plate of food, a glass of orange juice, and a cup of coffee.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Business services
  • Housekeeping

Explore the area

View in a map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000
  • Place, Cinemacentro Cibao
    ‪1 min walk‬
  • Place, Bella Terra Mall
    ‪4 min walk‬
  • Place, Centro Leon
    ‪16 min walk‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

A hotel room with a wooden bed, two bedside tables, a wardrobe, and a door.

Standard Room

8.4 out of 10
Very good
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Double Room

A hotel room with two single beds, a wooden headboard, a bedside table with a lamp, and a small drawer.

Basic Double Room

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A bedroom with a bed, wooden wardrobe, and a television.

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Palmetto Hotel

Concierge services, a 24-hour front desk and a computer station are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance. Change of towels is available on request
Palmetto Hotel offers 21 air-conditioned accommodations, with complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Palmetto Hotel. During your stay, you're just a quick walk from Cinemacentro Cibao. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Services include a concierge and tour or ticket assistance
  • Steps from Cinemacentro Cibao and 5 minutes on foot from Bella Terra Mall
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Palmetto Hotel also features tour/ticket assistance, concierge services, and a water dispenser. Self parking is free.

This 3-star Santiago de los Caballeros hotel is smoke free.

Guests are served a free full breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmetto Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Palmetto Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 269 out of 565 reviews
Rating 8 - Good. 166 out of 565 reviews
Rating 6 - Okay. 56 out of 565 reviews
Rating 4 - Poor. 39 out of 565 reviews
Rating 2 - Terrible. 35 out of 565 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious, and staff very nice.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Louis

Disliked: Amenities
Good location
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and very close to the city breakfast was good. A good place to stay can't complaint about my stay there.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Emely

The food was good and the room too .
Stayed 1 night in Mar 2026
Verified review

8/10 Good

ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean room with AC and hit water close to the hospitals and 29 minutes from the airport
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

ARCESIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I book one day for my wife and she told me the hotel it’s small but great for everything and also very convenient for get to everything like restaurants, supermarket, clinic, movie theater and also mall and she recommends this hotel
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast, spotless room, great customer service, walking distance to hospital, shopping mall, restaurant, bank, pharmacy, etc
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Alix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the staff @the front desk were super
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options limited but good with excellent table service. Hotel location is across from Union Medical Center and walking distance to nearby Malls.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities
Staff did excellent service! Clean room & good breakfast
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Deivi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Very clean excellent staff
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, good breakfast, very clean, great location.
Stayed 8 nights in Aug 2024
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Nice place and is a value.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Angelo

Excelent for the price. Very well located.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Sully

Liked: Cleanliness, staff & service
I enjoyed their breakfast the best
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Belkys C

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning system was great, breakfast was good too, but showers was mess
Stayed 9 nights in Mar 2026
Verified review

8/10 Good

Russell

Liked: Amenities
A great place to stay, great bang for your buck, friendly staff and comfortable beds
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Joseph

Disliked: Property conditions & facilities
The breakfast menu was awful and mid. Only had two options. The toilet kept breaking and the hotel was doing construction on the floor i was staying at. Good to sleep at but don’t expect nothing special
Stayed 11 nights in May 2026
Verified review

10/10 Excellent

Gerry

Liked: Cleanliness, property conditions & facilities
Good welcome, front desk speaks English. Clean rooms right next to the mall
Stayed 1 night in Dec 2025
Verified review

8/10 Good

HERNANDO

Liked: Staff & service
Location near to shopping malls and restaurants
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Jovana

Liked: Staff & service, amenities, property conditions & facilities
The hotel and staff were great. The streets are busy so if you from the city you’ll love it. The breakfast was also nice.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Very usefull hotel for a quick city trip. Love the location and the atention, very good condition rooms with comfy beds.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Dorka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close if you are going to the hospital or clinic for any appointments. Breakfast was good and the room very comfortable
Stayed 1 night in Aug 2025