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NH Collection Santiago Casacostanera

4.0 star property
VIP Access

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Photo gallery for NH Collection Santiago Casacostanera

Exterior
Daily continental breakfast for a fee
Lobby
Exterior
Premium Room, City View | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Room service
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098
  • Place, Parque Arauco Mall
    ‪2 min drive‬
  • Place, Costanera Center
    ‪2 min drive‬
  • Place, San Cristobal Hill
    ‪9 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, blackout curtains

Superior Room

8.6 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Room, City View

Superior Room, City View | View from room

Superior Room, City View

9.8 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium Room, City View | View from room

Premium Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, blackout curtains

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

NH Collection Santiago Casacostanera

Pet-friendly Santiago hotel connected to a shopping centre, steps from Casacostanera
A restaurant, a 24-hour fitness centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
NH Collection Santiago Casacostanera offers 84 accommodations with a safe and complimentary bottles of water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at NH Collection Santiago Casacostanera, you're connected to a shopping centre and just a quick walk from Casacostanera. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Steps from Casacostanera and a 3-minute drive from Costanera Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a restaurant on site. WiFi and wired Internet are free in public spaces. There are 3 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly NH Collection Santiago Casacostanera.

This 4-star Santiago hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Restaurante – On-site restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 36 for adults and USD 18 to 30 for children
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 15 to 36 for adults and USD 18 to 30 for children
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Collection Santiago Casacostanera offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

NH Collection Santiago Casacostanera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 278 reviews
Rating 8 - Good. 63 out of 278 reviews
Rating 6 - Okay. 23 out of 278 reviews
Rating 4 - Poor. 21 out of 278 reviews
Rating 2 - Terrible. 10 out of 278 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, superb dining, awesome shopping
Stayed 2 nights in Jun 2025

8/10 Good

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, surrounded by a great mall full of great restaurants and amenities. Logistically perfect for hosting, lunch, dinners and launching oneself into Santiagos business district.
Stayed 9 nights in May 2025

4/10 Poor

Yael Balandrano

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is old, there is no cable TV, staff is efficient and friendly, but for the rate of this hotel there are much better options in the area.
Stayed 8 nights in May 2025

10/10 Excellent

Jorge

Stayed 1 night in May 2025

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2025

6/10 Okay

JUAN

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Unfriendly recepcionist
Stayed 1 night in Apr 2025

8/10 Good

Rodrigo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Sylvia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

LUIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location. In the middle of the highest end mall in Santiago
Stayed 3 nights in Mar 2025

8/10 Good

Jorge Bayard

Stayed 1 night in Mar 2025

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável

Confortável, porém há quartos em obras e após as 20h seguia o barulho.
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Augusto

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is amazing..... Liked everything
Stayed 7 nights in Mar 2025

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in terms of value, comfort, convenience. Nice rooms great breakfast but no spa or pool. Absolutely prime location in Santiago for shopping and dining. If you are planning on being out and about this is the best option in town.
Stayed 5 nights in Feb 2025

10/10 Excellent

Danielle Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

severino, PANAMA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 6 nights in Feb 2025

10/10 Excellent

Rigoberto

Stayed 2 nights in Feb 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Lucia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal very attentive
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is more like a apartment style hotel. It has less staff, but the room is very clean and good size. It is located in a very nice and quite neighborhood and next to a shopping mall. Many good restaurants are in a walking distance. The staff are all very nice and helpful. The breakfast is simple and has good variety. We enjoyed our stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025