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Luca Hotel by Heritage Residences Signature Collection

3.5 star property
VIP Access

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Photo gallery for Luca Hotel by Heritage Residences Signature Collection

Interior
Traditional Room, 1 Queen Bed | Hypo-allergenic bedding, down duvets, minibar, in-room safe
Courtyard
Lobby
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Breakfast included
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle 19 de Marzo No. 164, Ciudad Colonial, Santo Domingo, Distrito Nacional, 10211
  • Place, Calle El Conde
    ‪1 min walk‬
  • Place, Columbus Park
    ‪4 min walk‬
  • Place, Malecon
    ‪4 min walk‬
  • Airport, Santo Domingo (SDQ-Las Americas Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Traditional Room, 1 Queen Bed

9.0 out of 10
Wonderful
(23 reviews)
  • Garden view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room, 2 Double Beds

Family Double Room, 2 Double Beds | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Family Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Gran Hotel Europa Santo Domingo, Trademark by Wyndham
Zona Colonial
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,045 reviews
The price is €102
includes taxes & fees
5 May - 6 May
Gran Hotel Europa Santo Domingo, Trademark by Wyndham

About this property

Luca Hotel by Heritage Residences Signature Collection

Along with a restaurant, this hotel has 2 bars/lounges and a 24-hour fitness centre. Free cooked-to-order breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a rooftop terrace, a hot tub and a meeting room.
Luca Hotel by Heritage Residences Signature Collection offers 11 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 32-inch LED televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries. This Santo Domingo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a hot tub and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Luca Hotel by Heritage Residences Signature Collection. During your stay, you're just a quick walk from Malecon. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy local cuisine and ocean views while dining at Skylounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Just a 5-minute walk from Malecon and 7 minutes by car from Assembly Hall of Jehovah's Witnesses
  • Airport, shopping centre and cruise terminal shuttle service available for a fee
Luca Hotel by Heritage Residences Signature Collection offers its guests a hot tub and a 24-hour fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A meeting room, coworking spaces, and limo/town car service are available. A rooftop terrace, barbecue grills, and multilingual staff are also featured at Luca Hotel by Heritage Residences Signature Collection. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee.

Smoking is allowed in designated areas at this Colonial Santo Domingo hotel.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Skylounge – Overlooking the ocean, this rooftop bar specialises in local cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered.
Jardín Colonial – Overlooking the garden, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • 2 bars/lounges
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Jardín Colonial
  • Skylounge

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Hot tub

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1600
  • Colonial architecture
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Luca Hotel by Heritage Residences Signature Collection offers transfers from the cruise terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Luca Hotel Santo Domingo
Luca Santo Domingo
Luca Hotel
Luca Hotel by The Oxo House
Luca Hotel by Heritage Residences Signature Collection Hotel

Luca Hotel by Heritage Residences Signature Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 757 reviews
Rating 8 - Good. 150 out of 757 reviews
Rating 6 - Okay. 47 out of 757 reviews
Rating 4 - Poor. 26 out of 757 reviews
Rating 2 - Terrible. 16 out of 757 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

arina

Travelled with family
Great location. The room wasnt very clean, smelled moldy and had mold in the shower. Had no blackout drapes, was very hard to sleep with light right outside. Slow service at breakfast and did not have all the options listed. Kids were excited about the hot tub, however it was empty. Texted the concierge and never got a response. Hotels.com also promised complimentary bottle of wine at booking and there was none. Tv in the room is very limited cable box with spanish channels. respinse back
Stayed 1 night in Jan 2026

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean/comfortable. Staff were friendly and helpful. Easy and safe walk from Hotel to restaurants/sites. Would stay there again.
Stayed 1 night in Dec 2025

10/10 Excellent

Lawrence

Stayed 3 nights in Jan 2026

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the courtyard with the trees. The room was very quiet and comfortable, just wished they had toiletries for us, like toothpaste and shower cap. The staff is great and I would definitely stay again.
Stayed 5 nights in Jan 2026

2/10 Terrible

Victor

Travelled with partner
Disliked: Amenities, property conditions & facilities
Expedia should never had this type of rating!!! The room needed much TLC! In the WC Faucet was loose, leeks everywhere and light was malfunctioning. Towels were old and teared. Terrible noise from the fridge, motors from water heater and surroundings. I don’t recommend this place!!!
Stayed 2 nights in Jan 2026

10/10 Excellent

MABELIZA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the stay, thanks
Stayed 1 night in Dec 2025

8/10 Good

David

Stayed 1 night in Jan 2026

6/10 Okay

Lucia A.

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2026

6/10 Okay

Jokonda

Liked: Staff & service
Great location and nice courtyard. The room was super muggy. They’ve had a dehumidifier in last visit but this one they did not provide one. Staff was nice and breakfast was included.
Stayed 2 nights in Jan 2026

6/10 Okay

Vince

Stayed 2 nights in Jan 2026

4/10 Poor

Jose

Stayed 3 nights in Dec 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were lovely, very comfortable beds, modern bathrooms. the hotel was beautiful, staff exceptionally nice and helpful. Location in the colonial zone was fantastic, walked to everything. Would definitely stay there again when in Santo Domingo.
Roof top view
Stayed 2 nights in Dec 2025

8/10 Good

Chantelle

Liked: Cleanliness, staff & service
The room was fine, but the property does not have parking. The on-site parking referred to is on street and not reserved. The parking is limited and the streets are narrow and busy. We had to park a few streets away and walk for about 5 mins to get back to the hotel. I would suggest not coming with a car.
Stayed 1 night in Dec 2025

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, amazing trustworthy staff, clean amenities, beautiful property and delicious breakfast. I would stay here any time I visit. This place beat some of the 5,6,7 star hotels.
Stayed 5 nights in Dec 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cool AC. Breakfast didn't have a lot of options.
Stayed 3 nights in Dec 2025

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Bello todo, y el servicio mucho mejor !!
Stayed 2 nights in Dec 2025

10/10 Excellent

Kyle

Stayed 2 nights in Dec 2025

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC worked great. The breakfast was good. I enjoyed the fresh fruit.
Stayed 2 nights in Dec 2025

10/10 Excellent

Asfaha

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and comfortable An rooms
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service
I enjoyed the safety features of needing a code to enter building. Unfortunately the Hot Tub was not functioning when I arrived. It seems the staff is stretched thin with multiple roles, sometimes resulting in slow response for service. The rooms are nice and large with good A/C. Very good location near El Conde.
Stayed 2 nights in Nov 2025

10/10 Excellent

Simon, Euless

Liked: Cleanliness, property conditions & facilities
Great location, terrific staff, breakfast was good, room was clean and comfortable. WiFi was strong. We will be back.
Stayed 3 nights in Nov 2025

10/10 Excellent

andres

Liked: Cleanliness, staff & service, amenities
Excellent hotel. Very good Location. Safe and clean. Very good customer service.
Stayed 1 night in Nov 2025

10/10 Excellent

Marken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Amazing food. Amazing housekeeping. I highly recommend.
Stayed 7 nights in Oct 2025

10/10 Excellent

Asfaha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Place and great staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Jun

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, even greater staff—friendly, responsive, attentive, and welcoming! Drinking water available 24/7 in hot, room temperature and cold temperatures. And breakfast cooked on site and to your order, all included in one reasonable price. If you are interested in seeing the colonial old town, this is the place to stay because it’s walking distance to just about any and all points of interest. The Light House is about the only POI that requires a short Uber ride. I’d definitely stay here again!
Lovely sculpture out of what appears to be a palm tree root.
Stayed 2 nights in Nov 2025