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ibis Santos Valongo

3.0 star property

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Photo gallery for ibis Santos Valongo

Daily buffet breakfast for a fee
A bar area with shelves of beverages and snacks, a microwave, and a refrigerator.
A modern hotel building with a prominent 'ibis HOTEL' sign, large windows, and a clean facade.
Bar (on property)
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Rua Alexandre Gusmão, Praca Lions Club 420, Santos, 11010320
  • Place, Museum of Coffee
    ‪13 min walk‬
  • Place, Cafe Museum
    ‪13 min walk‬
  • Place, Santos Historical Streetcar
    ‪13 min walk‬
  • Airport, São Paulo (CGH-Congonhas)
    ‪74 min drive‬

Room options

View all photos for Standard Apartment, 1 Double Bed

A hotel room with a bed, a desk, a chair, a television, and a window with a view of a mountain and industrial area.

Standard Apartment, 1 Double Bed

8.2 out of 10
Very good
(30 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Single Beds

A hotel room with two beds, a desk, a TV, and a window with a view of a port.

Standard Apartment, 2 Single Beds

8.0 out of 10
Very good
(5 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment, Multiple Beds

A hotel room with a bed, a desk, a chair, a window with a view of mountains, and a wall with a drawing.

Standard Apartment, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

ibis Santos Valongo

A restaurant, a bar/lounge and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Ibis Santos Valongo offers 240 air-conditioned accommodations with minibars and a safe. Televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at ibis Santos Valongo. During your stay, you're just a quick walk from Santo Antonio do Valongo Sanctuary. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Amenities include a front desk safe, a computer and laundry facilities
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Museum of Coffee and Santos Historical Streetcar
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Ibis Santos Valongo also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 3-star Santos hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and at the weekend from 6:30 AM to 11 AM.
Ibis Santos Valongo has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (BRL 37 per day)
  • Valet parking on site (BRL 34 per day)
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 6 AM to 10 AM on weekdays and 6:30 AM to 11 AM on weekends; BRL 58 for adults and BRL 29 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • Built in 2016
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 75 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 58 for adults and from BRL 29 for children
  • Self-parking fee: BRL 37 per day
  • Valet parking fee: BRL 34 per day
  • Pet fee: BRL 75 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ibis Santos Valongo Hotel
Ibis Santos Valongo
ibis Santos Valongo Hotel
ibis Santos Valongo Santos
ibis Santos Valongo Hotel Santos

ibis Santos Valongo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 437 out of 879 reviews
Rating 8 - Good. 275 out of 879 reviews
Rating 6 - Okay. 113 out of 879 reviews
Rating 4 - Poor. 31 out of 879 reviews
Rating 2 - Terrible. 23 out of 879 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

DANIELE

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay and great staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Korynth

Liked: Cleanliness, staff & service, amenities
Ibis is great at always!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Korynth

Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

dallisson

Nice spot
Stayed 1 night in Jan 2026
Verified

8/10 Good

hugo

Liked: Cleanliness, staff & service, amenities
Room was good. Staff was great.
Stayed 1 night in Dec 2025
Verified

8/10 Good

NEIDE

Liked: Staff & service, amenities, property conditions & facilities
great location
Stayed 9 nights in Aug 2022
Verified

10/10 Excellent

Chrislaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Natalee

Liked: Cleanliness, staff & service
The rooms are extremely small especially the room with the twin beds Please take your own washcloth they don’t offer Breakfast options are good
Stayed 3 nights in Aug 2024
Verified

8/10 Good

roberto

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed for 7 nights...change the towels..garbage bag...that'all...No Clean!!!!
Stayed 7 nights in May 2023
Verified

2/10 Terrible

NILMAR OLIVEIRA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
nothing
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã muito bem servido. Um ponto de destuque é que possui 3 elevadores, então não precisa ficar esperando um tempão pra chegar no seu andar.
Stayed 1 night in Apr 2026
Verified

8/10 Good

ricardo

Liked: Property conditions & facilities
Disliked: Staff & service
Sou cliente e já fiquei hospedado varias vezes e tive que fazer cadastro novamente, acho que eu era cadastrado depois de tanto tempo
Stayed 1 night in Apr 2026
Verified

8/10 Good

Paulo José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toalhas de rosto faltaram
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Hotel está com padrão abaixo do Íbis. Não sei os demais andares, mas no 13º onde era o meu quarto, o corredor de circulação cheirava mofo. Toalhas de banho extremamente desgastadas. O ovo mexido estava com gosto de óleo. Enfim em relação a experiência de hospedagem que já tive em outros locais da rede, esta foi a pior
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

DEUSDELIA APA

Liked: Cleanliness, staff & service
Perfeito, atendimento bom cama boa boa café da manhã ótimo com muita variedade. Voltaremos com certeza
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Beatriz A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

EMILIANO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar muito bom
Stayed 1 night in Dec 2025
Verified

8/10 Good

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acomodações muito boa, pessoal atencioso, cafe da manha desta vez deixou a desejar , o mamão estava por cima normal agora por baixo estava estragado, o melão estava verde sem sabor e duro , acabava o cafe e demorava a reposição!!! precisa melhorar quando hotel esta cheio
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Mirian M O de Souza Prado

Disliked: Staff & service
No Checkin colocou nós em quarto errado. Estávamos em três, quarto triplo, e nós colocou quarto casal. No checkout , pedimos pra dividir em três para pagar cada um. O atendente jogou em um único cartão. Muito a desejar….
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Viviam

Liked: Staff & service, amenities
Disliked: Cleanliness
Eu sempre me hospedo nesse Ibis, sempre tenho uma boa experiência, mas a última vez foi péssima, quarto cheirando mofo, ar condicionado super sujo, deixei o cartão para realizar a limpeza no quarto pendurado na porta e o quarto não foi limpo, solicitei a limpeza a recepção e mesmo assim não foi limpo. Fiquei decepcionada porque é sempre muito bom, mas dessa vez foi péssimo.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Claudio

O conjunto em geral.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Lua Lucy

Disliked: Cleanliness, staff & service, amenities
Limpeza do quarto não foi feita. Encontrei caixa de remédio caída no canto.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Justo

Disliked: Amenities
Qualidade preço otimo, mal lugar para estaçionar o carro
Stayed 2 nights in Feb 2026