See all properties

Novotel Santos Gonzaga

4.0 star property

Choose dates to view prices

Photo gallery for Novotel Santos Gonzaga

Exterior
Miscellaneous
Breakfast, lunch, dinner served; international cuisine
Exterior
Minibar, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Pet-friendly
  • Parking available
  • Housekeeping

Explore the area

View in a map
Av Dona Ana Costa 473, Santos, 11060-003
  • Place, Gonzaga Beach
    ‪6 min walk‬
  • Place, Boqueirao Beach
    ‪6 min walk‬
  • Place, José Menino Beach
    ‪11 min walk‬

Room options

View all photos for Superior Room, 1 Queen Bed, Ocean View

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Ocean View

7.8 out of 10
Good
(6 reviews)
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Superior Apartment, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(11 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Superior Apartment, 1 Queen Bed

9.2 out of 10
Wonderful
(18 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Minibar, in-room safe, desk, blackout curtains

Executive Apartment, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 2 Single Beds

Superior Apartment, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Superior Apartment, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed | Minibar, in-room safe, desk, blackout curtains

Standard Apartment, 1 Double Bed

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Outdoor pool, pool loungers
Parque Balneário Hotel Santos by Castelo Itaipava
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,017 reviews
The price is €75
includes taxes & fees
16 Nov - 17 Nov
Parque Balneário Hotel Santos by Castelo Itaipava

About this property

Novotel Santos Gonzaga

Hotel with bars, 8-minute walk to Gonzaga Beach
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness centre, a sauna and valet parking. Housekeeping is available on request.
Novotel Santos Gonzaga offers 288 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Novotel Santos Gonzaga, you're just a quick walk from Gonzaga Beach. Features include free WiFi in public areas, plus 2 bars and an outdoor pool. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Just a 1-minute drive from Gonzaga Beach and 6 minutes from Santos Harbor
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
Novotel Santos Gonzaga offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. The business-friendly Novotel Santos Gonzaga also features a garden, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 4-star Santos hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (BRL 35 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: BRL 70 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 484 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 23 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls and litter trays are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 70.00 per person
  • Valet parking fee: BRL 35 per day
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Novotel Santos Hotel
Novotel Santos
Novotel Santos Brazil
Novotel Santos
Novotel Santos Gonzaga Hotel
Novotel Santos Gonzaga Santos
Novotel Santos Gonzaga Hotel Santos

Reviews

Novotel Santos Gonzaga Reviews

8.6

Excellent

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 523 out of 1001 reviews
Rating 8 - Good. 297 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

Reviews

10/10 Excellent

Jonathan, Huntington Beach

Stayed 21 nights in Jul 2025

10/10 Excellent

Regis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. From friendly staff, breakfast, internet, localization. I recommend to anyone.
Stayed 4 nights in Jul 2025

4/10 Poor

Rinaldo

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Not coming back

The HVAC must be cleaned immediatelly. The smell of mold was very strong even when the air conditioning was not running in the room. The smell was also strong on the 6th floor, during breakfast. One window was visible damaged in the breakfast room (see photo). Staff was very friendly but that was not enough to conpensate for the strong smell of mold.
Stayed 3 nights in Jun 2025

10/10 Excellent

Norma, Ontario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was in a very nice clean and convenient area. Shops and restaurants were at a walking distance. I loved the quietness of the rooms. Very nice hotel, and extremely nice staff. Love the room service.!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Alvaro

Stayed 2 nights in Mar 2025

10/10 Excellent

Leonardo, Americana

Travelled with partner
Liked: Amenities
Good location. Great staff.
Stayed 1 night in Feb 2025

8/10 Good

Ashley

Stayed 1 night in Jan 2025

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! The hotel is located in a very safe and convenient area, perfect for exploring. The rooms were clean and comfortable, and the host was incredibly welcoming and attentive. Highly recommend for a hassle-free and enjoyable experience!
Stayed 1 night in Jan 2025

10/10 Excellent

Daolun

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Felipe, Malden

Liked: Staff & service
Disliked: Cleanliness
Precisa de manutenção ar condicionado pingando e a limpeza precisa melhorar. Mas talvez não tenha tido sorte dessa vez porque já vi pessoas falarem bem do hotel
Stayed 1 night in Aug 2024

8/10 Good

Regis

Liked: Property conditions & facilities
Great place.
Stayed 6 nights in Jun 2024

2/10 Terrible

Tarek

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Wagner

Stayed 2 nights in Feb 2024

4/10 Poor

Theresa Marie, Aurora

Travelled with group
Disliked: Staff & service, amenities
Went to bar area & no service. Went to lobby & they sent someone up. When bartender came, was told that I was Not able to buy one glass of wine but insisted on me purchasing a bottle. Had to walk 2 blocks at night to obtain a glass of wine.
Stayed 1 night in Feb 2024

4/10 Poor

wolfgang

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024

6/10 Okay

Lucia, Thorold

Travelled with family
Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024

8/10 Good

alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Marcelina

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Eduardo

Business traveller
Liked: Staff & service
Foi dentro da espectativa, poderia ser mais caprichado
Stayed 7 nights in Sep 2023

2/10 Terrible

Ulisses

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Pierre

Stayed 1 night in Apr 2023

10/10 Excellent

VIREN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Excellent for the price! Staff was very friendly and helpful
Stayed 1 night in Jan 2023