6/10 Okay
janet
Business traveller
26 Feb 2025
My previous stay in the same property 2 years ago was excellent. This time, the room seemed a little dated. It smelled of mold upon entering, bathroom shower had a broken tray so the bottles had to stay on the floor and dingy walls. The worst part was the lack of communication. I needed to extend my stay last minute and they never replied to any of my messages on WhatsApp, and the worse was when my brother and wife, came with me in order to assist with my check out could not enter the lobby, not even to wait for me there. Embarrassing and unjustifiable. They had valid documents, if asked for, and were there just to help me in the lobby to take my luggage, so this is not a justifiable security reason. I would not be using any of the Charlie properties again when visiting Brazil.
janet
Stayed 5 nights in Feb 2025