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Mercure São Paulo Grand Plaza Paulista

4.0 star property

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Photo gallery for Mercure São Paulo Grand Plaza Paulista

Exterior
Junior Suite, 1 King Bed with Sofa bed | Restaurant | Breakfast, lunch, dinner served; international cuisine
Exterior
Reception
Premium bedding, minibar, in-room safe, blackout curtains

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
R. Leôncio De Carvalho, 201 - Jardins, São Paulo, SP, 04003-010
  • Paulista Avenue
    ‪3 min walk‬
  • Ibirapuera Park
    ‪2 min drive‬
  • Oscar Freire Street
    ‪2 min drive‬
  • São Paulo (CGH-Congonhas)
    ‪9 min drive‬

Room options

View all photos for Standard Apartment, Multiple Beds

Standard Apartment, Multiple Beds | Premium bedding, minibar, in-room safe, blackout curtains

Standard Apartment, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Apartment, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout curtains

Standard Apartment, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Restaurant | Breakfast, lunch, dinner served; international cuisine

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 3 Single Beds

Standard Apartment, 3 Single Beds | Premium bedding, minibar, in-room safe, blackout curtains

Standard Apartment, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Apartment, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout curtains

Superior Apartment, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, minibar, in-room safe, blackout curtains

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Mercure São Paulo Grand Plaza Paulista

Hotel with a sauna, steps from Sesc Paulista Viewpoint
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, valet parking and a business centre. Housekeeping is available on request.
Mercure São Paulo Grand Plaza Paulista offers 165 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a sauna, a fitness centre and in-room fitness.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Mercure São Paulo Grand Plaza Paulista's great location. During your stay, you're just a quick walk from Paulista Avenue. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy international cuisine while dining at Grand Plaza
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Sesc Paulista Viewpoint and 4 minutes on foot from Paulista Avenue
Mercure São Paulo Grand Plaza Paulista offers its guests a sauna, a fitness centre, and in-room fitness. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. Mercure São Paulo Grand Plaza Paulista also features multilingual staff, a garden, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star São Paulo hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Grand Plaza – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (BRL 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; BRL 51 for adults and BRL 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grand Plaza

Things to do

  • Bicycle rentals
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 15 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Elliptical machine
  • Energy-saving switches in guestrooms
  • Free weights
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Stationary bicycle
  • Treadmill
  • Water-efficient showers
  • Workout equipment

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 51 for adults and from BRL 20 for children
  • Valet parking fee: BRL 25 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Plaza Hotel Sao Paulo
Grand Plaza Sao Paulo
Grand Plaza São Paulo Jardins Hotel
Grand Plaza São Paulo Jardins Managed Accorhotels Hotel
Grand Plaza São Paulo Jardins Managed Accorhotels
Grand Plaza São Paulo Jardins
Mercure São Paulo Grand Plaza Paulista Hotel
Mercure Grand Plaza Paulista Hotel
Mercure Grand Plaza Paulista
Grand Plaza São Paulo Jardins Managed By Accorhotels
Mercure São Paulo Grand Plaza Paulista Hotel
Mercure São Paulo Grand Plaza Paulista São Paulo
Mercure São Paulo Grand Plaza Paulista Hotel São Paulo

Mercure São Paulo Grand Plaza Paulista Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 300 out of 756 reviews
Rating 8 - Good. 245 out of 756 reviews
Rating 6 - Okay. 108 out of 756 reviews
Rating 4 - Poor. 65 out of 756 reviews
Rating 2 - Terrible. 38 out of 756 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

gabriela analia

Stayed 3 nights in Mar 2025

10/10 Excellent

kengo

Stayed 4 nights in Feb 2025

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service was always arte tive, helpful and accomodating. Strong WiFi in the rooms and room service was great. Note - You have to request room cleaning service
Stayed 3 nights in Dec 2024

4/10 Poor

Rajiv

Can be better prepared to welcome guests. We had booked room for 4, but they setup the room for only 2
Stayed 2 nights in Dec 2024

10/10 Excellent

FLAVIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente.

O hotel surpreendeu pelo conforto, localização e atenção dos funcionários.
Stayed 1 night in Dec 2024

10/10 Excellent

Junichi, Setagaya-ku

Business traveller
Liked: Cleanliness, staff & service, amenities
Very comfortable.
Stayed 3 nights in Dec 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort

Not as expected

Poor service and attention to detail…some of the corridors and public spaces not clean.
Stayed 3 nights in Dec 2024

4/10 Poor

Leonardo

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel definitely needs big renovation. AC not cooling, WiFi was very slow when working, bathrooms are very old
Stayed 4 nights in Nov 2024

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Aline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect, with easy access to nearby attractions and restaurants. I was able to explore the area easily and enjoy all that it had to offer. My room was spacious, clean, and comfortable, with all the amenities I could need for a relaxing stay. But what truly set this hotel apart was the staff. They went above and beyond to ensure that my stay was enjoyable, from providing recommendations for things to do in the area to making sure that all of my needs were met.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great! overall good, staff was friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Adriano

Liked: Cleanliness, property conditions & facilities, room comfort

Great place, perfect location

Overall, a great experience, as someone would expect from any Mercure hotel. The only downside was the kettle in the room. It wasn't working and they didn't fix it after I mentioned about the problem. The best part here is the location. You're a stone throw from Japan House, Itaú Cultural, SESC (all culture-based places). Paulista Avenue is the main road in the city, bringing together many shopping centres, cafés, department stores and the best connection via underground to most of the city centre.
Stayed 1 night in Dec 2023

2/10 Terrible

Markus

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I am sad to say that the Mercure Sao Paolo Grand Plaza Paulista is the worst hotel I have stayed in in decades. I booked a 4-star hotel but this hotel is no more than a 2-star hotel. The rooms are terrible.
Stayed 2 nights in Nov 2023

10/10 Excellent

Raul, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right by paulista ave. We walked to it and then up and down paulista ave many times. Lots of little shops and food especially on sunday. The housekeeping staff was good. They were always cleaning and supplying towels. The front desk staff was great- we needed to change our room to fit 3 people a few days after we got there. Instead of having to check out and wait till 2 to check back in the girl just switched are room right then. Saved us a lot of stress and she didnt have to do it. The restraunt wasn't so good, maybe it was an off day
Stayed 3 nights in Sep 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are right off paulista ave. My husband and i walked up and down it several times. Very nicely located
Stayed 5 nights in Sep 2023

4/10 Poor

Vladimir

Disliked: Staff & service
Stayed 3 nights in Jul 2023

6/10 Okay

Kamel

Limited dining options, communication with staff due to language. Poor entertainment, cleanliness and access keys to elevator and room.
Stayed 5 nights in Mar 2023

4/10 Poor

Glauco

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

No Internet these days!

The area is good! But overall, the hotel needs an urgent refurbish, the breakfast was bellow average (there was no butter first day), and the internet sucks! Never above 1Mb. If you need internet access, you´d better look for another hotel.
Stayed 3 nights in Feb 2023

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
Disliked: Amenities
It's was a nice stay overall, but there were some things that feels like management is out of touch with the property. For example, some of the lights had wiring issues and broke. I was surprised to find there was not an iron/ironing board in the room? And then the biggest thing that stood out was not having a trash can inside the room. The only one was the small one in the bathroom for toilet paper, so it didn't have enough space for drink containers. I think if the general manager spent a night in the hotel it would provide some perspective of what could be improved. A big thing that would also greatly improve the quality are the mattresses. Outside of that though, most of the staff was helpful.
Stayed 5 nights in Aug 2022

6/10 Okay

Hector

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, reported that door lock reader did not work... stayed there 3 nights, went to get new keys 10 times.. internet very intermitent, when it worked was fine.. however had to call 3 times to have it reset...
Stayed 4 nights in Jun 2022

10/10 Excellent

SERGIO J

Liked: Staff & service, amenities, property conditions & facilities
The place is clean and the staff is friendly
Stayed 4 nights in Jun 2022

2/10 Terrible

Cintia Futino Rodrigues da

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked an "Executive Double Room, 1 King Bed", but we didn't get a king bed at first. After notifying them, we got the right room.
Stayed 1 night in Mar 2022

4/10 Poor

MAREK, Pointe-Claire

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired furniture in the room. No wifi in the room despite signal being present. Staff told me that they are aware of this but they did not do anything to fix the problem. So i could not work from room. They elaborated that they did not update the system so i could not use my iphone. Overall disappointing hotel.
Stayed 1 night in Dec 2021