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Grids Premium Hotel Otaru

4.0 star property

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Photo gallery for Grids Premium Hotel Otaru

Lobby
Exterior
Sauna, steam room
Restaurant
Maisonnette Double Room | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking available
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
1 3 13 Inaho Otaru City Hokkaido, Otaru, Hokkaido Prefecture, 047-0032
  • Sakaimachi Street
    ‪1 min walk‬
  • Otaru Canal
    ‪5 min walk‬
  • Otaru Music Box Museum
    ‪14 min walk‬
  • Sapporo (OKD-Okadama)
    ‪38 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Comfort Twin Room

  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Maisonnette Double Room

Maisonnette Double Room | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Maisonnette Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Futon

View all photos for Compact Twin Room

Compact Twin Room | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Compact Twin Room

8.6 out of 10
Excellent
(14 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room

9.4 out of 10
Exceptional
(9 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Comfort Twin Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Compact Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Compact Twin Room

  • Sleeps 2

View all photos for Comfort Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Comfort Twin Room

  • Sleeps 3

View all photos for Maisonnette Double Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Maisonnette Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3

View all photos for Compact Hollywood Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Compact Hollywood Twin Room

  • Sleeps 2

View all photos for Universal Double Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Universal Double Room

  • Sleeps 2

View all photos for Standard Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Deluxe Family Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Room

  • Sleeps 4

View all photos for Superior Twin Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room

  • Sleeps 3

View all photos for Standard Double Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 2

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Restaurant

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  • Breakfast available
4.5 out of 5, Wonderful, 1,000 reviews
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About this property

Grids Premium Hotel Otaru

Hotel with a full-service spa, steps from Bank of Japan Museum
Along with a full-service spa, this hotel has a restaurant and self parking. WiFi in public areas is free. Other amenities include spa services, concierge services and laundry facilities.
Grids Premium Hotel Otaru offers 142 air-conditioned accommodations with a safe and complimentary slippers. 43-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
During your stay at Grids Premium Hotel Otaru, you're just a quick walk from Otaru Canal. Features include free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a bite to eat at the buffet restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include a front desk safe, laundry facilities and a lift
  • Steps from Bank of Japan Museum and Sakaimachi Street
There's a restaurant on site. WiFi is free in public spaces. Grids Premium Hotel Otaru offers its guests a full-service spa. Spa services, a vending machine, and concierge services are also featured at Grids Premium Hotel Otaru. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Otaru hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
ご朝食会場「NOSHH」 – On-site buffet restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (JPY 1,500 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,600 for adults and JPY 1,300 for children
  • A restaurant

Restaurants on site

  • ご朝食会場「NOSHH」

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Housekeeping service is provided every 2 days.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2600 for adults and from JPY 1300 for children
  • Uncovered self-parking fee: JPY 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Grids Premium Otaru Otaru

Grids Premium Hotel Otaru Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 222 out of 356 reviews
Rating 8 - Good. 106 out of 356 reviews
Rating 6 - Okay. 17 out of 356 reviews
Rating 4 - Poor. 8 out of 356 reviews
Rating 2 - Terrible. 3 out of 356 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great, from driving in, greeted by staff @ parking lot directing me to the designated parking spot to hotel check-in. The only thing that missed the mark was the slow drain for the bath tub.
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer Yan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for one night since it was within a walking distance from Otaru Station, the canal and to the shopping and restaurant streets. Room was clean and spacious enough to open two large suitcases. Bottled water was not provided as tap water is drinkable. They have a open bath for guests, which I didn't use, but I used their coin laundry machines. Would recommend this hotel for anyone looking to explore Otaru.
Stayed 1 night in May 2025

10/10 Excellent

RASHNA

Stayed 2 nights in May 2025

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location...walkable to main shopping street, otaru canal, restaurants etc and is quiet site. Relatively new hotel. Like that toilet wc us separate from bath and basin is outside. Only thing is bed & pillow not as comfortable as expected.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The carpark fee is expensive and ended at 11 am
Stayed 1 night in May 2025

8/10 Good

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Rooms were clean and comfortable but on the smaller side. Breakfast was convenient and delicious.
Stayed 1 night in May 2025

8/10 Good

CHIUFAI WILLIAM

Stayed 2 nights in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Excellent location
Stayed 1 night in Apr 2025

10/10 Excellent

Travorex, Saraphi

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible.
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent and good experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Wing Ho Edward, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel experience and everything was more than we expected!
Stayed 2 nights in Mar 2025

8/10 Good

Chun Yin Kevin, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Mei Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property from the room to the breakfast. However, I am not sure is it because my floor was below the onsen floor, it was quite noisy when I was sleeping and there is this strange vibration.
Stayed 1 night in Feb 2025

8/10 Good

Eun sook

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Looking forward to returning soon
Stayed 4 nights in Feb 2025

10/10 Excellent

Alyssa

Stayed 1 night in Feb 2025

8/10 Good

RAEWYN T M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to central city centre. The onsen overlooking the city was great. Room was quite small but comfy enough for our one night stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Alexander Richard

Stayed 8 nights in Jan 2025

10/10 Excellent

Hoe Wee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent hotel with great service. Hotel staffs were very friendly, communicated well with English. The breakfast spread is good and the room winter view is superb. A short stay at Otaru with 3 adults and 2 kids.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kok Tiong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the chic hotel thank you
Stayed 2 nights in Jan 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

wei

Stayed 2 nights in Dec 2024

10/10 Excellent

Meghan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: - Spacious room. - They provide all the amenities. - I do appreciate the toilet and shower bring separate. - Exterior lights make it convenient to find from the street:) This was a huge plus for someone who isn't familiar with the area. Once I got to the main street and saw the exterior lights, it made finding my way back to the hotel super helpful. - Customer service is great. - They're willing to hold your luggage as you explore the area. - It is about an 8 min. walk to Otaru canal. - There is a shopping street right next to the hotel and a Lawson's right around the corner. CONS: - It is about a 10 min. walk from the station, which is not bad, but if you're going during winter time, walking around with a wheelie bag/luggage is going to be pretty rough. - I wouldn't say it's super budget friendly, unless you're sharing a room and splitting the cost. Overall, I enjoyed staying at this hotel. Would I stay here again? Yes. It was a good central hub in the midst of touristy area.
Stayed 1 night in Dec 2024