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Granbell Hotel Otaru

3.0 star property

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Photo gallery for Granbell Hotel Otaru

Public bath
Double Room, Non Smoking | 1 bedroom, free WiFi, bed sheets
Interior
Bar (on property)
Bar (on property)

Reviews

2.0 out of 10

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Air conditioning

Explore the area

Map
1-1 Sakaimachi, Otaru, Hokkaido, 047-0027
  • Sakaimachi Street
    ‪1 min walk‬
  • Otaru Canal
    ‪3 min walk‬
  • Shin Nihonkai Ferry
    ‪2 min drive‬
  • Sapporo (OKD-Okadama)
    ‪38 min drive‬

Room options

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking

  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Superior Double Room, Non Smoking

Superior Double Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Superior Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Hollywood Twin Room, Non Smoking

1 bedroom, free WiFi, bed sheets

Hollywood Twin Room, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Accessible Room, Non Smoking

Accessible Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Accessible Room, Non Smoking

  • Sleeps 2
  • 1 Single Bed and 1 Single Sofa Bed

View all photos for Twin Room, Non Smoking

1 bedroom, free WiFi, bed sheets

Twin Room, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Corner Suite, Non Smoking

Corner Suite, Non Smoking | 1 bedroom, free WiFi, bed sheets

Corner Suite, Non Smoking

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

Similar properties

Restaurant

Hotel Torifito Otaru Canal

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (1004)
The price is €121
for 1 room
4 Aug - 5 Aug
Hotel Torifito Otaru Canal

About this property

Granbell Hotel Otaru

Hotel with a rooftop terrace, steps from Otaru Canal
This smoke-free hotel features a restaurant, a bar/lounge and a rooftop terrace. Other amenities include self parking, laundry facilities and a 24-hour front desk.
Granbell Hotel Otaru offers 159 air-conditioned accommodations, with a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).
Public bath/onsen services include an indoor public bath.
During your stay at Granbell Hotel Otaru, you're just a quick walk from Otaru Canal. Features include a restaurant, a bar and a rooftop terrace.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include laundry facilities, a lift and a rooftop terrace
  • Steps from Otaru Canal and Sakaimachi Street
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A rooftop terrace, a vending machine, and laundry facilities are also featured at Granbell Hotel Otaru. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Otaru hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.
Granbell Hotel Otaru has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,500 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Outdoors

  • Rooftop terrace

Spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)

Accessibility

  • Lift (110 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2500 per person
  • Self-parking fee: JPY 1500 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Granbell Hotel Otaru Hotel
Granbell Hotel Otaru Otaru
Granbell Hotel Otaru Hotel Otaru

Granbell Hotel Otaru Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

10/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Naomi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
オープン日初日の宿泊で利用しました。 ①到着して、駐車場に停車させる際、【ボタンを押してスタッフ呼び出し】と記載あったが、ボタンを押してもスタッフが出てこなかった。 ホテル内に入り、スタッフに聞いたところ、満車だから近くのパーキングを案内された。 呼び出しボタンの意味あるか？ ②部屋入口オートロックの不備。 大浴場から戻ったら、部屋の鍵が開かず、エレベーター前の内線に行ったが、内線番号を押しても繋がらない（というかかけ方が良くわからない、説明書き内容不足） 結果的にドアは初期設定不備だったらしく業者に問合せしリセットしたら開いたとの事。 ③部屋の鍵が開かない間、6階のラウンジで飲みながら待たせて貰ったが、（大浴場帰りのトラブルで財布を持ってなく、鍵が開いたら財布を取りに部屋に行くつもりでいた） ホテルの方がラウンジまで解錠出来たと呼びに来たが、ラウンジの店員さんに状況は何も説明してくれず、自ら、財布を取りに部屋に戻っていいか確認し、退店。その後、ホテルの方から、鍵開くか一緒に部屋まで付き添う、と。 だったら、その事をラウンジの方に言ってくれたら、私が財布を忘れてラウンジに入ってるおっちょこちょいな人みたいな恥かかずに良かったのでは？配慮が足りなく残念。 ④洗濯しようと3階に行ったが、地図に場所の記載なし。エレベーター横には、自販機コーナーがあったが、その表記すら地図にない。 3階フロアを探し周り、一番奥まった場所で発見。これは誰も分かりません！ そして、洗濯機もトラブルしてるのか、ホテルの方2名で対応中。 結果的に夜に洗えず、朝5時起きで洗いに行った…。 ⑤部屋の電気のスイッチが分かりにくい！部屋中探すが見つけきれず、AIアシストが置いてあるから、もしや？と思い、部屋の電気を消して！と指示出したが、もちろん出来ない（笑） 結果的に、ベッドの枕で隠れてた…。 ⑥ベッドの高さがとても高いため、高齢者や足腰悪い人には、負担大きいと思う。 諸々、残念すぎたが、オープン初日で、設備は新築のためキレイさだけは満足。
Stayed 1 night in Jul 2025