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Hotel Nord Otaru

4.0 star property

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Photo gallery for Hotel Nord Otaru

Exterior
Breakfast and lunch served
Buffet
Lobby
Premium bedding, down duvets, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

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1-4-16 Ironai, Otaru, Hokkaido, 047-0031
  • Place, Otaru Canal
    ‪1 min walk‬
  • Place, Otaru City General Museum Ungakan
    ‪2 min walk‬
  • Place, Sakaimachi Street
    ‪5 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪54 min drive‬

Room options

View all photos for Superior Twin Room

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Superior Twin Room

  • Sleeps 4

View all photos for Grande Japanese Western Style Room

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Grande Japanese Western Style Room

  • Sleeps 6

View all photos for Grande Family Room

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Grande Family Room

  • Sleeps 5

View all photos for Standard Queen Room, Non Smoking

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Standard Queen Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

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Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room, Non Smoking

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Standard Triple Room, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Non Smoking

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Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Twin Room, Non Smoking

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Superior Twin Room, Non Smoking

8.4 out of 10
Very good
(24 reviews)
  • Canal view
  • 1 bedroom
  • Sleeps 7
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View

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Family Suite, Non Smoking, Canal View

9.8 out of 10
Exceptional
(6 reviews)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 3 Single Beds and 2 Single Sofa Beds

View all photos for Grand Twin Room, Non Smoking, Canal View

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Grand Twin Room, Non Smoking, Canal View

9.0 out of 10
Wonderful
(4 reviews)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 11
  • 2 Single Beds and 4 Single Futons

View all photos for Comfort Double Room, Non Smoking

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Comfort Double Room, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Junior Suite, Non Smoking

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Junior Suite, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Executive Twin Room, Non Smoking, River View

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Executive Twin Room, Non Smoking, River View

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

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Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

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Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

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Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

  • Canal view
  • 30 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

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Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • Sleeps 9
  • 2 Single Beds and 3 Single Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

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Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 3 Single Beds and 2 Single Sofa Beds

View all photos for Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

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Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

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Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

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Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

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Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • Sleeps 11
  • 2 Single Beds and 4 Single Futons

View all photos for Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

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Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Standard Twin Room

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Standard Twin Room

  • Sleeps 2

View all photos for Accessible Room

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Accessible Room

  • Sleeps 3

View all photos for Standard queen Room

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Standard queen Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

View all photos for Standard Triple Room

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Standard Triple Room

  • Sleeps 3

View all photos for Comfort Double Room

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Comfort Double Room

  • Sleeps 2

View all photos for Executive River Twin

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Executive River Twin

  • Sleeps 5

View all photos for Junior Suite

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Junior Suite

  • Sleeps 4

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About this property

Hotel Nord Otaru

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Hotel Nord Otaru offers 98 air-conditioned accommodations with a safe and complimentary slippers. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us they can't get enough of Hotel Nord Otaru's great location. During your stay, you're just a quick walk from Otaru Canal. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a meeting room, laundry facilities and a car charging station
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Otaru Canal and a 1-minute drive from Otaru Music Box Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel Nord Otaru also features a vending machine, a garden, and laundry facilities. For a fee, parking is available.

This 4-star Otaru hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.
Sizzle – This buffet restaurant serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Uncovered parking on site (JPY 1,200 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • sizzle

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1996
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2530 for adults and from JPY 1430 for children
  • Uncovered self-parking fee: JPY 1200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Nord Otaru
Nord Otaru
Nord Otaru Hotel
Otaru Nord Hotel
Hotel Nord Otaru Hokkaido
Hotel Nord Otaru Hotel
Hotel Nord Otaru Otaru
Hotel Nord Otaru Hotel Otaru

Hotel Nord Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1001 reviews
Rating 8 - Good. 355 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Wendi

Great breakfast, lovely views. I’d have given it 5 stars but the air conditioning was a bit
Stayed 3 nights in Jan 2026

10/10 Excellent

Zhu Liang Jireh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous. Room was spacious and clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2026

8/10 Good

Josh

Liked: Cleanliness
Clean and good breakfast
Stayed 3 nights in Dec 2025

6/10 Okay

Tung

Stayed 1 night in Jan 2026

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, amenities
There is a smoking room in the lobby and the smoke pours out into the lobby and into the second floor of the hotel. Even our room which was on the third floor reeked of cigarette smoke. The front desk staff was not very nice either.
Stayed 2 nights in Dec 2025

10/10 Excellent

Meng Hong

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very courteous and attentive staff, excellent location.
Stayed 6 nights in Nov 2025

10/10 Excellent

RAWIWAN, Chattuchak

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
เป็นโรงแรมแรก ที่จะเลือกพักหากแวะมาโอตารุ โรงแรมอยู่ใกล้คลอง สามารถเดินไปถนนคนเดิน Sakaimachi ได้ โรงแรมมีที่จอดรถให้ อาหารเช้าคือดี ห้องอาหารเห็นวิวคลอง ห้องนอนกว้าง กางกระเป๋าเดินทางได้
Stayed 1 night in Oct 2025

6/10 Okay

Christina

Travelled with partner
Staffs are very nice and I liked breakfast buffet. But rooms are very outdated.
Stayed 1 night in Oct 2025

8/10 Good

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
We did not get the breakfast option, or use the parking. This was a 1 night stay. We had a single bed. Toilet was in its own room. Shower room was nice and big. We could shower and then use the bath. The bed was rock hard, but all Japanese beds are. This was about a 5 min walk from the main train station. You could see the bay from our room. They have a bar on the roof, with a good view of sunsets or sunrises. The drinks are good and not too over priced, food options are slim. There is a small seafood market a short walk away. A small group of izakaya's a couple of blocks down the canal. Train ride from sapporo has some good views. Views are on the right side of the train. The hotel was probably great during its hayday. Now it is starting to feel dated. Not run down or used, just dated. Staff was friendly, the place was clean. Would we stay here again if we come back through Otaru? Probably. Just wish the beds were softer.
Stayed 1 night in Oct 2025

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful from the minute we checked in. We were early but they had the room ready for us and it was a huge wonderful room with spacious bathrooms and a quiet place. The decor and interior are rather dated and unremarkable, but it is kept very clean and neat. It's as if you've stepped into a time machine back to the 60's. But, that's not necessarily the worst thing. Everything seems to slow down and people take time to do their jobs with care and oride. We loved it!! The breakfast was fresh, delicious, and amazing variety of japanese and western breakfast items. Everything was so fresh and so well prepared with plenty of Hokkaido specialty items. Just skip the oddly dry roast pumpkin and overcooked sticky corn (fresh corn only needs 3 mins in boiling water). The location is excellent and it's a small town so easy to walk to see sights. This place is well worth going to! Everyone had a positive and caring manner to them. It was truly a refreshing experience!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff helpfull when needed. The breakfast buffet was good. However, the buffet never changed dependant on the day.
Stayed 5 nights in Sep 2025

8/10 Good

Nicholas

Liked: Cleanliness, room comfort

Great location

Great, central location. The sights of Otaru were walkable and there were plenty of shops and restaurants nearby (although be warned yhat Otaru gets very quiet at night and most things close early). The hotel is very traditional (some might say old fashioned) but it was clean enough and comfortable. Fine for a short stay. Our room had a lovely view over the canal and the bed was comfortable. Decor was, again,very traditional. Wifi was decent. Well stocked amenity drawer in the lobby. Check-in was strictly at the designated check-in time and not a monent before (this seemed a common theme during our time in Japan). The check-in experience was slightly off putting as the lobby area stank of stale cigarette smoke. I learnt that this was because the designated smoking lounge was in the lobby. I think this should be reviewed, as it's extremely unpleasant as a non-smoker. The top floor bar was a lovely spot for drinks in the evening (and so well priced). Parking was easy enough and was around £6 per night. We didn't have breakfast as we needed to leave early the next morning.
Stayed 1 night in Aug 2025

8/10 Good

Janet Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Closed to city center
Stayed 1 night in Sep 2025

8/10 Good

Hiroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Jun 2025

10/10 Excellent

Kartawijaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and great location
Stayed 1 night in Mar 2025

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay - out very spacious and comfortable home away from home. Everything from check in with welcoming attentive reception staff to other staff, the view from the room, the location, the ambiance/ decor - this hotel is recommended. The only negative - no coffee provided in the room or at reception.
Stayed 3 nights in Mar 2025

8/10 Good

Rebekkah

Liked: Cleanliness, staff & service, property conditions & facilities
The property worked for our vacation need. It was easy to access and enjoy the surrounding areas.
Stayed 7 nights in Feb 2025

10/10 Excellent

Christopher

Stayed 1 night in Feb 2025

8/10 Good

chang soon

Liked: Cleanliness, staff & service
호텔은 많이 낡은 느낌입니다. 오타루 역에서 운하쪽으로 걸어서 5분정도 이며 바로 운하 앞이라 위치는 정말 좋습니다.
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and helpful staff
Stayed 2 nights in Feb 2025

10/10 Excellent

WONG

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Nice staff and clean room.
Stayed 1 night in Feb 2025

6/10 Okay

Felicity

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location next to canal. Room was dated and there were spots that weren't that clean, grout coming off the bathroom and debris behind the toilet seat...
Stayed 2 nights in Feb 2025

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