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" The hotel is good (not very) in general " More

By a verified traveller on Tue 25 Jul 2023

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€127* Per night/room 4 Jun - 5 Jun

Deluxe Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Deluxe Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room, 1 Double Bed (Single use)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Deluxe Apartment, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Europe Hotel.

  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with aromatherapy, body treatments or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Airport, shopping centre and local-area shuttle service available for a fee

Europe Hotel ratings based on 9 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Europe Hotel

Everyone (5) Couples (2) Family (1)
4 out of 5
The hotel is good (not very) in general

Posted by on 25 Jul 2023

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1 out of 5
Ich habe mich trotz der negativen Bewertungen auf das Hotel eingelassen, was ein grosser Fehler war dieses Hotel ist genau so wie es die schlechtesten Bewertungen sagen. Schon nur das bei der Ankunft fremde Frauenunterwäsche im Kleiderschrank war sagt schon alles. Das Personal an der Rezeption ist extrem unfreundlich und entspricht nicht einem 5 Sterne Hotel, die Einrichtung ist sehr alt. Mein Kartenleser funktionierte 3x nicht und ich musste jedesmal den Schlüssel hinterher rennen. Auf meinem Stockwerk gab es einen Wasserschaden & Stromausfall sodas während dem Duschen einfach das Licht für 1-2 Minuten ausging. Ich wollte frühzeitig auschecken was das ebookers-Team äusserst Professionell erledigt hat. Nur das Hotelteam brauchte ganze 2.5 Tage um mich auschecken zu lassen damit ich eine Rückerstattung bekomme. Bei meiner ganzen Reise habe ich nicht einmal eine Entschuldigung bekommen egal ob für den Kartenleser oder für den Stromausfall rein garnichts, dem Personal war es egal wie man sich als Hotelgast fühlte. Ich habe das Gefühl das die 5 Sterne gekauft wurden, so schlecht kann man garnicht sein als Hotel. Das einzigste Positive am Hotel war der Standort aber dafür gibt es bessere Alternativen in der Umgebung (Hotel President).

Posted by on 6 Aug 2023

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5 out of 5
Sehr zentral gelegen, die Zimmer sind sehr sauber und das Team super freundlich.

Posted by on 17 Oct 2022

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5 out of 5
Alles wahr sehr gut!!

Posted by on 27 Sep 2021

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4 out of 5
Kommen gerne wieder.

Posted by on 11 Aug 2021

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5 out of 5

Posted by on 22 Jun 2021

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1 out of 5
Nicht 5 Sterne wert, unfreundlich es personal, die Tuschen waren Defekt, es war fast alles was was man angefasst hast kaputt!

Posted by on 24 Jan 2020

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Comment from Hotel Management

25 Jan 2020 by Hotel Europe

Dear, We appreciate your suggestions. We promise that we will remove the above remarks until your next visit and that such a mistake will not be repeated anymore. For your next stay in our hotel we will hire your personal assistant who will take care of all details of staying in the hotel. In case of your return to Sarajevo, we hope you will re-select our hotel to make sure that we have fulfilled the promise that we have given you. By that time, we warmly welcome you. Best regards Sanela Sabanic, dipl. scr. Reservation department/Hotel Europe

4 out of 5
Das Hotel is im sehr nahe der Altstad. Grosszügige Zimmer..

Posted by on 22 Jan 2020

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2 out of 5
Ausser der guten Lage hat dieses Hotel absolut nichts zu bieten. Das Gym und der Spa Bereich ist in schlechtem Zustand, die Zimmer nicht dem Preis entsprechend und das Personal ist absolut minimalistisch. Schreckliche Parkplatz-Situation inklusive. Für mich, nie mehr wieder.

Posted by on 8 Aug 2019

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Property Features

  • Deli
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle, area shuttle, and shopping centre shuttle
  • Parking: Self parking available for a surcharge

Food & Drink

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Cave exploring/spelunking nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Casino nearby
  • Health or beauty spa nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Europe Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Europe Hotel Sarajevo
  • Europe Sarajevo
  • Europe Hotel Hotel
  • Europe Hotel Sarajevo
  • Europe Hotel Hotel Sarajevo

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.