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The Portman Ritz-Carlton, Shanghai

5.0 star property

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Place, West Nanjing Road
    ‪1 min walk‬
  • Place, Jing An Kerry Centre
    ‪3 min walk‬
  • Place, Jing'an Temple
    ‪10 min walk‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Skyline View - King

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Skyline View - King

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

Premium bedding, pillow-top beds, minibar, in-room safe

Club Skyline View - King

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe City View - King

Premium bedding, pillow-top beds, minibar, in-room safe

Club Deluxe City View - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite - King

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Suite - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe City View - King

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe - Twin

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe City View - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe City View - Twin

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe City View - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Club Deluxe City View - Twin

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Suite - Twin

  • City view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Skyline View - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Business Studio - Twin

Club Business Studio - Twin | Premium bedding, pillow-top beds, minibar, in-room safe

Club Business Studio - Twin

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Skyline View - Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Skyline View - Twin

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe - King

Deluxe - King | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe - King

9.2 out of 10
Wonderful
(20 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | Premium bedding, pillow-top beds, minibar, in-room safe

One Bedroom Penthouse Suite

  • City view
  • 108 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Two Bedroom Penthouse Suite

  • City view
  • 179 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for Club Premier Suite - King

Premium bedding, pillow-top beds, minibar, in-room safe

Club Premier Suite - King

  • City view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

Club Business Studio - King | Premium bedding, pillow-top beds, minibar, in-room safe

Club Business Studio - King

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Portman Ritz-Carlton, Shanghai

This smoke-free hotel features an indoor pool, an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
The Portman Ritz-Carlton, Shanghai offers 593 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs and telephones. Bathrooms include bathrobes, slippers and hairdryers. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

Our customers tell us that they can't get enough of the helpful staff at The Portman Ritz-Carlton, Shanghai. During your stay, you'll be connected to the convention centre and just a quick walk from Shanghai Centre. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Enjoy international cuisine while dining at Portman's
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 9 minutes by foot from Jing'an Temple and a 3-minute drive from People's Square
The Portman Ritz-Carlton, Shanghai offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 11 meeting rooms are available. Event space at this hotel measures 60665 square feet (5636 square metres) and includes a conference centre. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the luxury The Portman Ritz-Carlton, Shanghai. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Shanghai hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Portman's – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CNY 120 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Baby bath
  • Children's toys
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (60,665 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Portman Ritz-Carlton, Shanghai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.1 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CNY 288 for adults and from CNY 144 for children
  • Self-parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 522 out of 796 reviews
Rating 8 - Good. 183 out of 796 reviews
Rating 6 - Okay. 52 out of 796 reviews
Rating 4 - Poor. 19 out of 796 reviews
Rating 2 - Terrible. 20 out of 796 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hue

Stayed 4 nights in Oct 2025

10/10 Excellent

Hao, CHINO

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is super good
Stayed 1 night in Nov 2025

10/10 Excellent

WILLIAM

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and wonderful service , the club lounge is outstanding
Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing
Stayed 3 nights in Nov 2025

10/10 Excellent

Ryohei

Stayed 3 nights in Nov 2025

10/10 Excellent

Deena, Naugatuck

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect, very clean and the staff was very accommodating.
Stayed 4 nights in Oct 2025

10/10 Excellent

XIAOWEN

Liked: Cleanliness, amenities, property conditions & facilities
The room is super clean, the breakfast is delicious and has a variety of options. The front desk stuff is very nice.
Stayed 2 nights in Oct 2025

10/10 Excellent

XIAOWEN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They have high quality services in all.
Stayed 2 nights in Nov 2025

10/10 Excellent

yuan

Stayed 5 nights in Nov 2025

10/10 Excellent

Frederic

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Merbert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept property. Great location. Manager Aileen Hu at Club Collection provided attentive personal assistance professionally.
Stayed 5 nights in Oct 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Best place to stay in Shanghai!
Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

alice

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Stayed 3 nights in Oct 2025

6/10 Okay

Chris, Toronto

Stayed 3 nights in Oct 2025

10/10 Excellent

Marc

Stayed 2 nights in Oct 2025

2/10 Terrible

Chris, Toronto

Stayed 2 nights in Oct 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club lounge was excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Ho Him

Stayed 2 nights in Sep 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not expecting over £500 deposit to be taken from us on arrival. Some staff rude and unhelpful but wonderful choice of breakfast. Extras in hotel very expensive
Stayed 7 nights in Sep 2025

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portman Ritz-Carlton Shanghai is located at the old French Concession, one of the city's most exclusive neighborhoods and also very convenient shopping district. Many restaurants and several shopping malls are steps away from the hotel. It's also very close to subway station. The property has an upscale appearance inside and out. Most staffs were pleasantly polite and helpful; room was clean and well equipped; breakfast buffet selection was quality and substantial. It'd be my first choice when I return to Shanghai next trip.
Stayed 8 nights in Aug 2025

10/10 Excellent

HUNG, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is truly one of the nicest hotels in town. As part of the architectural design team of the project 35 years ago, I’m proud of it stands the test of time. The location is unbeatable. Highly recommended.
Stayed 2 nights in Sep 2025

10/10 Excellent

Troy, Santa Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.
Stayed 5 nights in Sep 2025