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The Q Hotel

3.0 star property

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Photo gallery for The Q Hotel

Lobby lounge
Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Reception
Hot tub
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
12 Queens Road, Shanklin, England, PO37 6AN
  • Place, Shanklin Old Village
    ‪3 min walk‬
  • Place, Shanklin Chine
    ‪4 min walk‬
  • Place, Shanklin Beach
    ‪5 min walk‬
  • Airport, Southampton (SOU)
    ‪81 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Single Room

Basic Single Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Basic Single Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Standard Single Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Signature Suite

Signature Suite | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Signature Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, blackout curtains, iron/ironing board, free WiFi

Superior Double or Twin Room

  • Water view
  • Sleeps 2
  • 2 Single Beds

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About this property

The Q Hotel

Hotel in Shanklin with full-service spa and sauna
A full-service spa, a bar/lounge and a sauna are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and spa services.
The Q Hotel offers 31 accommodations with a hairdryer and portable fans. Beds feature premium bedding. 41-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Q. The spa is equipped with a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

During your stay at The Q Hotel, you're just a quick walk from Shanklin Theatre. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Amenities include meeting rooms, a fireplace at reception and coffee/tea in a common area
  • On-site recreation includes a sauna
  • Within a 10-minute walk of Shanklin Theatre and Shanklin Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Q Hotel offers its guests a full-service spa, a sauna, and a seasonal outdoor pool. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The Q Hotel also features spa services, a garden, and coffee/tea in common area. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Shanklin hotel.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:00 AM.
On-site venue No. 2 – This bar only serves lunch. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 to 15 for adults and GBP 15 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Hot tub
  • Spa open daily

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 41-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 October to 1 March:
  • Dining venue

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 25 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15 to 15 for adults and GBP 15 to 15 for children
  • Pet fee: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 10:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 May and close on 01 October.
  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Queensmead Hotel
The Q Hotel Hotel
The Q Hotel Shanklin
The Q Hotel Hotel Shanklin

The Q Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 167 reviews
Rating 8 - Good. 61 out of 167 reviews
Rating 6 - Okay. 24 out of 167 reviews
Rating 4 - Poor. 9 out of 167 reviews
Rating 2 - Terrible. 3 out of 167 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owners were very friendly. It is a beautiful small hotel. Breakfast was very good served in a lovely dining room. You could not see the sea. Itvwas close to Shanklin town. I would certainly recommend it.
Stayed 2 nights in Sep 2025

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
The décor in the hotel was quirky but good. Staff very nice and helpful. The breakfast was good. Comfortable bed. If you are an early riser the WiFi is not switched on nor is the hot water till about 6 o'clock. Shower screen very dirty. Steamer Inn, Shanklin on sea front had a very nice menu, go down in the lift and it's on the right.
Stayed 4 nights in Oct 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a lovely boutique hotel and we had a lovely stay. Highly recommended
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Lovely staff and hotel. No impressed with bedroom
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice place staff were brilliant all the public areas are really nice funky artwork nice decor and the room was pretty cool too decent shower nice towels b and o tv nice big comfy bed good soft linen curtains that shut out all the light quiet at night and best of all Yorkshire tea bags cheers guys will be back
Stayed 1 night in Sep 2025

6/10 Okay

Julian

Disliked: Cleanliness, property conditions & facilities
Breakfast too expensive and no choice staff friendly but the shower was very poor with low pressure and hard to operate almost impossible to wash your hair bathroom as a whole not massively clean room a bit small with no chair comfortable bed and good facilities
Stayed 5 nights in Sep 2025

8/10 Good

Eamon

Travelled with partner
Liked: Staff & service
The staff were very friendly. The bar area was very welcoming and encouraged guests to mingle.The bed was comfortable however the shower and toilet facilities need upgraded throughout. The gardens and pool area are of good size but need maintaining. The star attractions are the breakfast which was splendid and the location is ideal for all amenities
Stayed 6 nights in Sep 2025

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Kaye

Disliked: Cleanliness

Not so good

On first sight everything looked great. Funky interior in seating area near bar etc. Our room however was not up to scratch. Leftover hairs in the corners of the bathroom. Headboard and lamps not been Hoovered or dusted. Spray from other people's toothbrush not been cleaned on walls near sink. I told housekeeping and they did come to rectify however not the toothpaste spray or to my overall satisfaction. There was also a long hair wrapped in the toast holder at breakfast.
Stayed 4 nights in Sep 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel great facilities and in a great location would recommend
Stayed 1 night in Sep 2025

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

4/10 Poor

Andrew

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed here and the shower was broken
Stayed 1 night in Sep 2025

6/10 Okay

Dilya

Travelled with pets, Travelled with partner
Overall experience was ok, but i'll look for something else next time. Negatives: Very tiny room and bathroom, in poor condition, could barely move around. We were put into a room at the back of the property (like an annex) although the hotel didn't seem busy at all, possibly because we were with our dog, but you'd think you get a slightly bigger room at least. Staff is polite but not welcoming, I felt like I was doing them a favour by being their guest. Positives: Close to the village, beach, restaurants/pubs. Lovely interior in reception/lobby area and nice bar.
Stayed 2 nights in Aug 2025

6/10 Okay

Russell

Liked: Cleanliness

IOW - mini break

Ok hotel . Great location. Parking worked well. Nice bar. Only one breakfast price made for an expensive option if you wanted something light - eg scrambled eggs on toast. Shower - poor, both water pressure and temperature rubbish, and when asked pretty much told that’s how it is in our room. TV use too complicated ! Pleasant enough stay but unlikely to return.
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Good breakfast

Lovely hotel, but the bedroom that we booked had a very firm mattress and pillows so not comfortable for us. The noise from the room above kept us awake. The television when we did decide to watch it was very hard to use and took a long time to work out with no instructions. The fair haired lady in reception was not very friendly. Breakfast was very good and the general areas of the hotel very smart and comfortable.
Stayed 2 nights in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for old and new town centres and Lift to seafront.
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Aug 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service
Has swimming fool, hot tub and sauna.
Stayed 3 nights in Aug 2025

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, owners and staff lovely, friendly and helpful, great breakfast, will be going back at some point
Stayed 3 nights in Aug 2025

8/10 Good

Mia Mayixuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent single room given the price and breakfast is great
Stayed 1 night in Jul 2025

10/10 Excellent

Terence

Stayed 4 nights in Aug 2025