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Best Western Plus The Quays Hotel Sheffield

4.0 star property

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Photo gallery for Best Western Plus The Quays Hotel Sheffield

Indoor pool
Lobby
Exterior
1 bedroom, in-room safe, desk, soundproofing
Gym

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Gym

Explore the area

View in a map
Victoria Quays, Furnival Road, Sheffield, England, S4 7YB
  • Ponds Forge International Sports Centre
    ‪7 min walk‬
  • Sheffield Hallam University
    ‪9 min walk‬
  • University of Sheffield
    ‪17 min walk‬
  • Doncaster (DSA-Sheffield)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 Double Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking, Balcony (View)

1 bedroom, in-room safe, desk, soundproofing

Superior Room, 1 Double Bed, Non Smoking, Balcony (View)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Super King Bed

Standard Room, 1 Super King Bed | 1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 Super King Bed

8.0 out of 10
Very good
(21 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Double Beds

1 bedroom, in-room safe, desk, soundproofing

Twin Room, 2 Double Beds

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

Junior Suite, 1 Super King Bed, Sofa Bed, Quay View | 1 bedroom, in-room safe, desk, soundproofing

Junior Suite, 1 Super King Bed, Sofa Bed, Quay View

  • 1 bedroom
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, Balcony (View)

1 bedroom, in-room safe, desk, soundproofing

Superior Room, 2 Single Beds, Non Smoking, Balcony (View)

  • 15 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 2
  • 2 Single Beds

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About this property

Best Western Plus The Quays Hotel Sheffield

Hotel with a sauna, a quick walk to Ponds Forge International Sports Centre
An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking.
Best Western Plus The Quays Hotel Sheffield offers 128 accommodations with a safe and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Sheffield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plus The Quays Hotel Sheffield. During your stay, you're just a quick walk from Sheffield and Tinsley Canal Trail. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a lift and a vending machine
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Ponds Forge International Sports Centre and Sheffield Hallam University
  • Pets welcome for a fee
Best Western Plus The Quays Hotel Sheffield offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

The business-friendly Best Western Plus The Quays Hotel Sheffield also features a vending machine, a front desk safe, and a lift. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Sheffield hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Best Western Plus The Quays Hotel Sheffield has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 8 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 12 for adults and GBP 6 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVR

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 11 2025 to August 30 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12 for adults and from GBP 6 for children
  • Uncovered self-parking fee: GBP 8.00 per day
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Quays Hotel Sheffield
Best Plus The Quays Sheffield
Best Western Plus Quays Hotel
Best Western Plus The Quays Hotel Sheffield Hotel
Best Western Plus The Quays Hotel Sheffield Sheffield
Best Western Plus The Quays Hotel Sheffield Hotel Sheffield

Reviews

Best Western Plus The Quays Hotel Sheffield Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 303 out of 690 reviews
Rating 8 - Good. 217 out of 690 reviews
Rating 6 - Okay. 99 out of 690 reviews
Rating 4 - Poor. 38 out of 690 reviews
Rating 2 - Terrible. 33 out of 690 reviews

Reviews

4/10 Poor

Mia

Stayed 1 night in Jun 2025

2/10 Terrible

Peter

Disliked: Staff & service
No mention on booking that restaurant closed and bar closed, nor a £50 deposit in case of damage. Not what a 4 star hotel is. We feel totally let down and had to make alternative arrangements for our visit. Very disappointed with hotels.com and Best Western. Wasted our money.
Stayed 1 night in Jun 2025

10/10 Excellent

Chloe Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jun 2025

10/10 Excellent

Clair-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Currently being refurbished to a good standard. Great room. Pleasant stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
In a nice quiet location, away from the hustle and bustle of the city centre.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

8/10 Good

Iain

Liked: Cleanliness, staff & service
The hotel was under refurbishment and the bar and restaurant were both closed. I was not informed of this until late on in the booking when rooms in alternative hotels were expensive. The quays area is quite unappealing and boy racers speeding up and down the road on a night is a distraction too
Stayed 3 nights in May 2025

6/10 Okay

D

Travelled with family
Disliked: Staff & service
Reception and leisure staff not very friendly, ac and complimentary water would have been good
Stayed 1 night in May 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at the best western quays with my 11 year old son. We had a fab stay in one of the refurbished super king sized rooms. The service was excellent and friendly, the breakfast was plentiful and of an excellent range. The swimming pool was nice. We didn't use the gym but it looked incredible. The location was great, a ten minute walk to the centre through castle gate, a bit run down but very interesting. Some really minor negatives. The refurbishment in the hotel meant it wasn't clear which areas were off limits and we ended up using stairs we weren't supposed to. The pool was small meaning once a couple of people were swimming lengths we felt restricted. Overall a fabulous stay.
Stayed 1 night in May 2025

8/10 Good

Ian, Birmingham

Liked: Cleanliness, property conditions & facilities
Recently renovated rooms are very good. Walk in showers etc. Breakfast room was good and service good. The bar was out of service when I was there as it is being upgraded. I didn't use the gym or pool but I noticed a lot of people visiting to use them so I guess they are very good too.
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay. Modern rooms are a delight. Hotel under renovation, food service was restricted but I ordered in from a list provided at check-in, the front desk couldn’t do anymore for folks. Excellent 👍
Stayed 1 night in May 2025

8/10 Good

Michelle

Stayed 1 night in May 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location. Breakfast was good. Will be even better when the restaurant /bar are reopened as food options are not close by
Stayed 1 night in May 2025

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Very nice room, everything we needed. Great breakfast at extra cost.
Stayed 3 nights in May 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely room

What let the hotel down was we had communicated the day before but when we arrived check in was slow and the bar and restaurant was shut!! The rooms are lovely and so clean and comfortable. Breakfast good value for money some pastries would be nice.
Stayed 1 night in May 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paul Heaton Sheffield

Visited Sheffield for a gig.
Stayed 1 night in May 2025

10/10 Excellent

Rachel

Travelled with group
Liked: Amenities
Had to wait for our room to be ready but was a little early everything else was perfect
Stayed 1 night in May 2025

8/10 Good

Anton

Really good
Stayed 1 night in May 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a recently refurbished bedroom. Very comfortable bed, luxury bedding and towels, large walk in shower and tastefully furnished bedroom. Very helpful staff and large swimming pool. Will stay in a best western plus again.
Stayed 2 nights in May 2025

6/10 Okay

paul

Business traveller

Is this an asylum seeker hotel?

The hotel felt like an asylum seekers hotel.
Stayed 1 night in May 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great stay. Free late checkout when signing up to Best Western club so a couple hours spent in the pool. Staff excellent, rooms recently refurbished and room view overlooking the quays. Highly recommended! Thanks
Stayed 1 night in May 2025

10/10 Excellent

Nicholas

Stayed 1 night in May 2025

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025