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ANDAZ SHENZHEN BAY, BY HYATT

4.5 star property

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Photo gallery for ANDAZ SHENZHEN BAY, BY HYATT

Exterior
Suite, 1 King Bed, Bay View | View from room
3 restaurants; breakfast, lunch, dinner and brunch served
Premium bedding, down duvets, free minibar, in-room safe
Indoor pool, open 6:00 AM to 10:30 PM, pool loungers, lifeguards on site

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
2600, Keyuan South Road, Nanshan District, Shenzhen, Guangdong, 518052
  • Place, MixC Shopping Mall
    ‪3 min walk‬
  • Place, Shenzhen Bay Sports Center
    ‪8 min walk‬
  • Place, Coastal City
    ‪13 min walk‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed, Bay View

Premium bedding, down duvets, free minibar, in-room safe

Room, 1 King Bed, Bay View

  • Bay view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Bay View

Room, 2 Single Beds, Bay View | Premium bedding, down duvets, free minibar, in-room safe

Room, 2 Single Beds, Bay View

  • Bay view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Partial Bay View)

Deluxe Room, 1 King Bed (Partial Bay View) | View from room

Deluxe Room, 1 King Bed (Partial Bay View)

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Bay View

Suite, 1 King Bed, Bay View | View from room

Suite, 1 King Bed, Bay View

  • Bay view
  • 110 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, down duvets, free minibar, in-room safe

Room, 1 King Bed

  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Bay View

Studio, 1 King Bed, Bay View | Premium bedding, down duvets, free minibar, in-room safe

Studio, 1 King Bed, Bay View

  • Bay view
  • 76 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | Premium bedding, down duvets, free minibar, in-room safe

Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Bay View (Panoramic)

Deluxe Room, 1 King Bed, Bay View (Panoramic) | View from room

Deluxe Room, 1 King Bed, Bay View (Panoramic)

  • Bay view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

ANDAZ SHENZHEN BAY, BY HYATT

3 restaurants, an indoor pool and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site. Housekeeping is available on request.
ANDAZ SHENZHEN BAY, BY HYATT offers 220 accommodations with free minibar items and minibars. This individually decorated and furnished accommodation has separate dining areas and includes dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Shenzhen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at ANDAZ SHENZHEN BAY, BY HYATT, you're connected to a shopping centre and just a quick walk from MixC Shopping Mall. You'll find features such as free WiFi in public areas, plus 3 restaurants and an indoor pool.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from MixC Shopping Mall and 6 minutes on foot from Shenzhen Bay Park
  • Train station pick-up, train station drop-off and cruise terminal shuttle service available for a fee
ANDAZ SHENZHEN BAY, BY HYATT offers its guests an indoor pool, a sauna, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

9 meeting rooms and limo/town car service are available. Event space at this hotel measures 4176 square feet (388 square metres) and includes conference space. The luxury ANDAZ SHENZHEN BAY, BY HYATT also features multilingual staff, a garden, and concierge services. A cruise ship terminal shuttle and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Shenzhen hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
Bar 1919 – On-site cocktail bar.
May Flower 五月花 – This coffee shop only serves light fare. Open daily.
East Room 东室 – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
West Room 西室 – This steakhouse specialises in Modern European cuisine and serves lunch and dinner. Open daily.
Club House 润公馆 – This bistro specialises in Fusion cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Secured parking on site (CNY 60 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: CNY 288 to 288 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Bar 1919
  • Club House 润公馆
  • East Room 东室
  • May Flower 五月花
  • West Room 西室

Things to do

  • Fitness classes
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's toys
  • Dining table
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 4,176 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 25 floors
  • Banquet hall
  • Built in 2020
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Paper towels
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 583.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CNY 288 to 288 per person
  • Secured self-parking fee: CNY 60 per day (in/out privileges)
  • Rollaway bed fee: CNY 583.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Alipay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
ANDAZ SHENZHEN BAY, BY HYATT offers transfers from the cruise terminal and train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
This property does not allow photo shooting, video recording, interviewing, or filming activities for private or commercial use without permission.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Andaz Shenzhen Bay
ANDAZ SHENZHEN BAY, BY HYATT Hotel
ANDAZ SHENZHEN BAY, BY HYATT Shenzhen
ANDAZ SHENZHEN BAY, BY HYATT Hotel Shenzhen

ANDAZ SHENZHEN BAY, BY HYATT Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 53 out of 66 reviews
Rating 8 - Good. 10 out of 66 reviews
Rating 6 - Okay. 1 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jiahui

Liked: Cleanliness, staff & service, property conditions & facilities
Love the design of the hotel
Stayed 1 night in Dec 2021
Verified

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, amenities
Good location next to a nice mall. Excellent check in experience. Breakfast ok but generally bar and restaurant staff may benefit from more training
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
We visited a number of the top 5 star, all are very high standard with competition driving very high standards, this hotel in my opinion is the best all around hotel in Shenzhen, perfect location with bay/sea views, next to shopping Mali with many restaurants and shops to choose. An excellent hotel in all areas and will stay there again on my return to Shenzhen
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
So cool good place
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Lung Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very good service
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, good outlay.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionally good

Excellent stay , will be back
Stayed 1 night in Jul 2024
Verified

8/10 Good

Coco

The pillows and mattress should be upgrade
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Yolanda

Liked: Property conditions & facilities, room comfort
Beautiful people in an amazing property. Will definitely return.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the lobby mini bar. This is delivered beyond expectations.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hardware and service. Will definitely come back again.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Pui Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
awesome
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Hengching

Liked: Cleanliness, staff & service, amenities
all good
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay, will visit again

Frank Kuang was very helpful upon checking in he explained a bit of history of the hotel. Tamsie Zhang handling my check out and upon request, she gifted me a very special Andaz luggage. Thh highlight of the stay was the hotel dog Max, the free daily happy hour and the Santa Clause present gifting moment. If there were newspapers it would be a cherry on top!
Happy hour with my gift from Santa
Beautiful Christmas tree at the entrance
This is Max :)
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Wai Kin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay… my wife thinks the bed was a bit hard. The duvet was a bit too warm and complimentary drinks can be better quality!.. but everything else is fine
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High tech
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, amenities
服务 酒店设计都很棒
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Irey

Liked: Cleanliness, amenities, property conditions & facilities
沒有type C 插頭 衣帽間空調不好
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得推的酒店

整體細節太棒了下回出差會再來
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

ZHAOSEHNG

Liked: Cleanliness, staff & service, property conditions & facilities
整體來講質素不錯，尤其是早餐選擇很多。不足的是一些細節，這和職員的見識和自身悟性有關。
Stayed 1 night in Feb 2025
Verified

4/10 Poor

PEI-CHUN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
隔音很不好，三更半夜隔壁房間的關門聲都聽的很清楚，外面在施工也是一大清早就開始敲。
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超棒的设计 体验很好
Stayed 1 night in May 2024
Verified

10/10 Excellent

LAN CHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

會想去第二次的酒店

服務好好，成間酒店沒有舊式的櫃檯，辦理服務時與客人近距離接觸，感覺十分親切。酒店設計新穎，早餐質素普普通通，沒有什麼特別。由5:30至7:30有免費的酒水及茶點供應
Stayed 1 night in May 2024
Verified

10/10 Excellent

Ming Yuet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Andaz一如既往的好

整個體驗，無論服務，餐飲，和住宿都非常好，唯一美中不足的是樓上浴室排水的噪音和浴室的水壓很不夠。
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不错
Stayed 1 night in Mar 2021