This hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a meeting room and concierge services are on-site.
Sentosa Hotel Apartment Taoyuan Branch offers 402 air-conditioned accommodations with minibars and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Cable televisions are provided. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Sentosa Hotel Apartment Taoyuan Branch, you're just a quick walk from Shenzhen University. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
Free WiFi and wired Internet
Free self-parking
Enjoy a bite to eat at the restaurant
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge and luggage storage
On-site recreation includes a gym
6 minutes by car from Window of the World and 8 minutes from Happy Valley
There's a restaurant on site. Public spaces have free WiFi and wired Internet. Sentosa Hotel Apartment Taoyuan Branch offers its guests an outdoor pool and a fitness centre. A library, a terrace, and a garden are also featured at Sentosa Hotel Apartment Taoyuan Branch. Self parking is free.
Smoking is allowed in designated areas at this 4-star Shenzhen hotel.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
On-site venue – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner.
Room service is available.
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transport
Free self parking on site
Limited on-site self parking
Food and drink
Daily buffet breakfast available 7 AM to 10 AM for a fee: CNY 128 per person
A restaurant
Things to do
Gym
Library
Outdoor pool
Family friendly
In-room microwave
Laundry facilities
Mini-fridge
Outdoor pool
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Turndown service
Business services
Meeting room
Outdoors
Garden
In a regional park
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
More
30 floors
31 buildings
Banquet hall
Built in 2015
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Down comforter
Pillow menu
Pillowtop mattress
Premium bedding
Bathroom
Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shower
Slippers
Toothbrush and toothpaste
Towels provided
Entertainment
TV with cable channels
Food and drink
Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Free bottled water
Hob
Microwave
Mini-fridge
Minibar
Paper towels
Room service
More
Air conditioning
Desk
Laptop workspace
Phone
Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for CNY 200.0 per day.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately CNY 128 per person
Rollaway bed fee: CNY 200.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
The seasonal pool will open in May and close in December.
Registered guests are the only ones allowed to be in guestrooms.
National rating
Property class, provided by our rating system, is based on property type, amenities and services.
Property is also known as
Sentosa Hotel Apartment Taoyuan Branch Shenzhen
Sentosa Apartment Taoyuan Branch Shenzhen
Sentosa Hotel Apartment Taoyuan Branch Shenzhen
Sentosa Apartment Taoyuan Branch Shenzhen
Sentosa Apartment Taoyuan Branch
Hotel Sentosa Hotel Apartment Taoyuan Branch Shenzhen
Shenzhen Sentosa Hotel Apartment Taoyuan Branch Hotel
Hotel Sentosa Hotel Apartment Taoyuan Branch
Sentosa Taoyuan Branch
Sentosa Taoyuan Branch
Sentosa Hotel Apartment Taoyuan Branch Hotel
Sentosa Hotel Apartment Taoyuan Branch Shenzhen
Sentosa Hotel Apartment Taoyuan Branch Hotel Shenzhen
Sentosa Hotel Apartment Taoyuan Branch Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 89 out of 218 reviews
10 - Excellent
89
Rating 8 - Good. 86 out of 218 reviews
8 - Good
86
Rating 6 - Okay. 34 out of 218 reviews
6 - Okay
34
Rating 4 - Poor. 5 out of 218 reviews
4 - Poor
5
Rating 2 - Terrible. 4 out of 218 reviews
2 - Terrible
4
8.4/10
Cleanliness
8.6/10
Staff & service
8.6/10
Amenities
8.2/10
Property conditions & facilities
Reviews
Verified
10/10 Excellent
LKHAGVAJARGAL
29 Sept 2025
Liked: Cleanliness
The hotel service is excellent and the hotel environment is wonderful.
LKHAGVAJARGAL
Stayed 2 nights in May 2025
Verified
10/10 Excellent
Tuyarakh
30 Dec 2025
Liked: Cleanliness, staff & service, amenities
The service was excellent. This hotel allows late check-out which is great.
Check in was easy and staff were helpful. Overall, a good stay. My only criticism is that the air conditioning unit was quite loud otherwise cannot fault the rest.
Some rooms are a little old and would need to be redecorated but it is quite okay and Sentosa is my favorite option in Nanshan. Great service, creful staff, spacious well equipped rooms, even the area is great
Excellent stay. Not all the staff speaks English, but one person was really helpful. Mit google translate hat die Bestellung von Taxi usw. gut funktioniert. Free coffee and nice lounge. Near subway station, easy access. Would book again
Good location, near Metro station, easy to access different places by Metro. Clean and comfortable. The swimming pool is very big. But the only bad policy is compulsory to wear swimming cap in the pool. We need to buy it in there.
Ming
Stayed 2 nights in Sep 2023
Verified
6/10 Okay
Choi Fung
19 May 2024
Liked: Cleanliness, staff & service
Not too bad but a bit older
Not too bad but it’s just a bit older than the look we saw in the promoted pictures. Comfortable and convenience.
Counter staff and room service staff as usual is always at their tip top service level which make our stay feel great and comfortable.
The only area that they may want to look into it, is the mineral water at room.
Upon boiling the mineral water ,the kette seem to stain with white substance after 2-3 times at it base.
The other one is "slippers", believe it standarilize size across thus may not fittable for those bigger size feet.
Nevertheless thanks to all the staffs for making the stay a pleasant one.
Good breakfast, manager (Shaun) very nice and helpful, amazing swimming pool and good gym.
Hotel is not new, is renewed maybe a few year ago but you can see half of the room is old.
Floor in the room has never been clean
My 2nd visit and stay there after 1st good experience.
Didn't know my room was upgraded during my 1st stay.
Thus my 2nd stay I need to upgrade n pay the difference from package deal which flight and hotel package deal.
Only disappointment was there's no more free movies to watch from the room TV.
Internet much slower as compared to 1st stay.
As was the washing machine and dryer,suggest they do some housekeeping maintenance to it. At times the washing machine was quite dirty after several usage.
Overall it a good stay throughout
The hotel is beautiful, but almost nobody speaks even basic English, which I found strange as it's a 4-star hotel. The pool area was a bit gloomy. There was no music, no nice vibe and you had to wear a swimming hat to enter the pool. Just the atmosphere of the pool area was a bit cold.
The hotel itself was at a nice location, the staff was semi-helpful, definitely not smiley.
The room I booked smelled like cigarettes so the staff was kind enough to upgrade me to a better room that didn't smell. I enjoyed my visit in China.
Room are generally in new and great condition. However, management does not really use their brain. They shut down the air conditioning in public areas, including the gym, at 7 pm. Asking them to turn on the AC apparently requires the owner's approval. Such a ridiculous and simple issue should have been fixed from the beginning but apparently no one realized it's a problem. Staff was terribly unwilling to be helpful. Typical Chinese hotel management... Severe lack of power to staff.