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Hotel Willow Banks, Mall Road Shimla

4.0 star property

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Photo gallery for Hotel Willow Banks, Mall Road Shimla

Restaurant
Restaurant
2 bars/lounges
Super Deluxe Room with Small Balcony and Bathtub | Mountain view
32-inch LED TV with cable channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Near Tourism Lift, The Mall, Shimla, Himachal Pradesh, 171001
  • Place, Mall Road
    ‪2 min walk‬
  • Place, Christ Church
    ‪10 min walk‬
  • Place, Lakkar Bazar
    ‪16 min walk‬
  • Airport, Shimla (SLV)
    ‪35 min drive‬

Room options

View all photos for Super Deluxe Room with Small Balcony and Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Super Deluxe Room with Small Balcony and Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room - Mall road facing with Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room - Mall road facing with Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room with Large Balcony and Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Premium Room with Large Balcony and Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite with Jacuzzi

Premium bedding, minibar, in-room safe, individually decorated

Family Suite with Jacuzzi

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Premium Rooms with Kitchenette

32-inch LED TV with cable channels, TV

Premium Rooms with Kitchenette

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury rooms with Balcony (Limited View) and Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Luxury rooms with Balcony (Limited View) and Bathtub

  • Valley view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Club Room with Balcony and Bathtub

Club Room with Balcony and Bathtub | Premium bedding, minibar, in-room safe, individually decorated

Club Room with Balcony and Bathtub

  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Super Deluxe Room with Small Balcony

Super Deluxe Room with Small Balcony | Premium bedding, minibar, in-room safe, individually decorated

Super Deluxe Room with Small Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Willow Banks, Mall Road Shimla

Along with 5 restaurants, this smoke-free hotel has a full-service spa and a nightclub. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club and a sauna.
Hotel Willow Banks, Mall Road Shimla offers 55 accommodations, which are accessible via exterior corridors and feature minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club and a sauna.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
During your stay at Hotel Willow Banks, Mall Road Shimla, you're just a quick walk from Mall Road. Free WiFi in public areas, 5 restaurants and 2 bars are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 5 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with Ayurvedic treatments, deep-tissue massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Mall Road and 7 minutes on foot from Christ Church
Hotel Willow Banks, Mall Road Shimla offers its guests a full-service spa, a health club, and a sauna. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business centre, a meeting room, and limo/town car service are available. A nightclub, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Willow Banks, Mall Road Shimla. Parking is available for a fee.

This 4-star Shimla hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:30 AM to 10:30 AM.
Hotel Willow Banks, Mall Road Shimla has 5 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (INR 200 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:30 AM for a fee: INR 700 for adults and INR 500 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift (122 centimetre wide door)

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2:30 PM

Late check-in subject to availability

Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Willow Banks, Mall Road Shimla

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 2000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 4000
  • New Year's Eve (31 December) Gala Dinner per child: INR 3000 (up to 5 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 700 for adults and from INR 500 for children
  • Self-parking fee: INR 200 per day
  • Rollaway bed fee: INR 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Willow

Hotel Willow Banks

Hotel Willow Banks Shimla

Willow Banks

Willow Banks Hotel

Willow Banks Shimla

Willow Banks Shimla

Hotel Willow Banks Hotel

Hotel Willow Banks Shimla

Hotel Willow Banks Hotel Shimla

Hotel Willow Banks, Mall Road Shimla Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 65 reviews
Rating 8 - Good. 18 out of 65 reviews
Rating 6 - Okay. 9 out of 65 reviews
Rating 4 - Poor. 6 out of 65 reviews
Rating 2 - Terrible. 6 out of 65 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Helyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent responsive staff!
Stayed 7 nights in Feb 2026

8/10 Good

Manish

Stayed 2 nights in Jan 2026

8/10 Good

Nitin, Lasalle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Recommended
Stayed 2 nights in Feb 2026

10/10 Excellent

Shashank

Stayed 1 night in Dec 2025

10/10 Excellent

Devika

Stayed 1 night in Jan 2026

6/10 Okay

Guriqbal

Liked: Amenities
Descent room
Stayed 2 nights in Dec 2025

8/10 Good

Jyotika

Stayed 3 nights in Nov 2025

10/10 Excellent

Joginder Singh

Stayed 2 nights in Nov 2025

10/10 Excellent

Mumtaz

Stayed 3 nights in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely views from the balcony. Bed was very comfortable
Stayed 3 nights in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Harsh, Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandfather used to have a house with Shimla so I am very familiar with the place for the last 50+ years. Willow Banks is absolutely the best value for money you can find in the city. Very clean, very well located right next to the iconic mall road, right next to the tourist lift and very good service and clean and large rooms. Also excellent food options either within the hotel or right next door. Perfect place to stay and enjoy Shimla.
Stayed 4 nights in Sep 2025

8/10 Good

Kenneth, horseheath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. A proper European level service and maintained hotel. Rare for India. Stayed there twice. Would recommend. Food and drink relatively pricey as you would expect.
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth, horseheath

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There is no accessible parking. Beware! It's a long climb up steps or by the Govt restricted roadway. The hotel is not set up for anybody with an accessibility issue. Generally nice staff, professionally run. Food offering is pretty standard for India. Hotel is recommended. Would happily stay again.
Stayed 2 nights in Sep 2025

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service

Shimla. Awesome, but Make your own decision.

My first time in Shimla, which turns out to be a party town. Epic views, but noisy accommodation as there are several bars in this place. It is on Mall Road which for first time travellers here is a tourist hotspot for national and international travellers. Depends on you, if you like to be in the heart of town then go if not choose somewhere else.
View from room.
In the old Townhouse. Either side of this is a KFC, Costa and Pizza Hut?!
Cool building
Stayed 1 night in Apr 2025

6/10 Okay

Jatin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old,well maintained .Still property needs to be renovated. Poor experience with wifi.
Stayed 1 night in May 2025

6/10 Okay

Jatin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is old & decent to live. Very poor experience with wifi . Wifi does not work at all. They need to work upon the room maintenance a lot now .Still the rooms of year 1817
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply the best

Fantastic location, clean comfortable rooms with good quality amenities. Clear instructions on how to find hotel. Great views of Shimla. Thoroughly recommend.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sushant

Stayed 2 nights in Feb 2025

10/10 Excellent

jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place with really helpful people who are so polite, courteous, and willing to go way beyond the ordinary to make your stay worthwhile.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amarjeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property is very idyllic, staff very friendly & helpful x
Stayed 2 nights in Dec 2024

8/10 Good

Baburao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is in nice location

It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Sally

Stayed 1 night in Mar 2024

8/10 Good

Louisa

Stayed 3 nights in Mar 2023