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Livemax Resort Upopoy Shiraoi Onsen

2.5 star property

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Photo gallery for Livemax Resort Upopoy Shiraoi Onsen

Public bath
Public bath
Rooftop terrace
Exterior
Buffet

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4-6-1 Higashimachi, Shiraoi, Hokkaido, 059-0904
  • Place, Upopoy National Ainu Museum and Park
    ‪6 min walk‬
  • Place, Lake Poroto
    ‪8 min walk‬
  • Place, Shiraoi Tourist Information Center
    ‪8 min walk‬
  • Airport, Sapporo (CTS-New Chitose)
    ‪43 min drive‬

Room options

View all photos for Modern Western Style Room

Modern Western Style Room | In-room safe, free WiFi, bed sheets

Modern Western Style Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for [Capsule Room] Men only, Non Smoking

[Capsule Room] Men only, Non Smoking | In-room safe, free WiFi, bed sheets

[Capsule Room] Men only, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Futon
  • Free Wi-Fi

View all photos for Western Modern Japanese-Western Room (52 sqm)

Western Modern Japanese-Western Room (52 sqm) | In-room safe, free WiFi, bed sheets

Western Modern Japanese-Western Room (52 sqm)

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Universal Twin Bed Room

Universal Twin Bed Room | In-room safe, free WiFi, bed sheets

Universal Twin Bed Room

  • Desert view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Universal Single Bed Room

Universal Single Bed Room | In-room safe, free WiFi, bed sheets

Universal Single Bed Room

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Japanese Room Standard

Japanese Room Standard | In-room safe, free WiFi, bed sheets

Japanese Room Standard

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Japanese Room Superior

Japanese Room Superior | In-room safe, free WiFi, bed sheets

Japanese Room Superior

  • Garden view
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

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About this property

Livemax Resort Upopoy Shiraoi Onsen

Along with a 24-hour front desk, this hotel has a garden and free self-parking.
Livemax Resort Upopoy Shiraoi Onsen offers 60 accommodations with a safe and a hairdryer. This Shiraoi hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.
During your stay at Livemax Resort Upopoy Shiraoi Onsen, you're just a quick walk from Shiraoi Tourist Information Center. You'll find features such as free self-parking and breakfast (surcharge).
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Buffet breakfast served daily for a fee
  • Within a 10-minute walk of Shiraoi Tourist Information Center and Upopoy National Ainu Museum and Park
Livemax Resort Upopoy Shiraoi Onsen offers its guests a garden. The front desk is open around the clock. Free self parking is available.

Smoking is allowed in designated areas at this Shiraoi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,000 per person

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toilet paper

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Livemax Upopoy Shiraoi Onsen
Livemax Resort Upopoy Shiraoi Onsen Hotel
Livemax Resort Upopoy Shiraoi Onsen Shiraoi
Livemax Resort Upopoy Shiraoi Onsen Hotel Shiraoi

Livemax Resort Upopoy Shiraoi Onsen Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 34 reviews
Rating 8 - Good. 14 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Doranne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Breakfast was good with lots of options. Parking area was safe.
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing price and onsen
Stayed 2 nights in Sep 2025

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Great Location for Ainu Museum

Beautiful modern hotel close to Ainu museum. Easy parking in front of hotel. Wonderful buffet for both breakfast and dinner.
Stayed 1 night in Sep 2025

10/10 Excellent

Yoshiaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at capsule room. Towel and bathtowdl are facilitated. I take a large bath and sauna. Very comfortable.
Stayed 1 night in Sep 2025

8/10 Good

Martin, Quesnel

Travelled with partner
Liked: Cleanliness, staff & service
As a North American traveler, you need to make sure you select a western room that has a shower. Some of the rooms do not have a shower and you need to use the baths. This is a problem if you have a morning flight as the bath not open early enough. It is also a problem if you think you can shower in your own room.
Stayed 3 nights in Jul 2025

8/10 Good

Akiko

Travelled with family
Liked: Cleanliness, amenities
設備故障で温泉水でなかったのは残念でしたが施設清掃も行き届き、食事は海鮮もあり特に白老牛が絶品でした。
Stayed 1 night in Jan 2026

10/10 Excellent

NORIYOSHI

Travelled with partner
Liked: Cleanliness, property conditions & facilities
マンガが沢山あるのがいい
Stayed 1 night in Jan 2026

8/10 Good

スミ

Stayed 1 night in Jan 2026

6/10 Okay

Nonaka

Stayed 1 night in Nov 2025

8/10 Good

SATORU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

KEISUKE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
部屋が広くて良かった！
Stayed 3 nights in Nov 2025

10/10 Excellent

yamamura

Liked: Cleanliness, staff & service, property conditions & facilities
部屋も浴場もキレイで広くてよかったです
Stayed 1 night in Oct 2025

6/10 Okay

yoshitaka

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
温泉が、まだ、出ない　 1階のお酒の自販機か、使えなかった 2階のウォーターサーバが無くなり、残念だった
Stayed 3 nights in Oct 2025

8/10 Good

FUMIO

Business traveller
Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

KASUMI

Travelled with family
Liked: Staff & service
温泉がなかったのですが、大浴場は綺麗で気持ちよく入浴できました。食事はあると思っていたメニューが夜も朝も無く残念でしたが、白老牛と虎杖浜のたらこ･明太子はとても美味しかったです。スタッフの方の対応も丁寧でした。
Stayed 1 night in Sep 2025

8/10 Good

mitsugu

Travelled with family
Liked: Cleanliness, staff & service
よかった
Stayed 1 night in Sep 2025

4/10 Poor

yasutaka

Disliked: Cleanliness, staff & service, property conditions & facilities
かいな
Stayed 1 night in Sep 2025

10/10 Excellent

yoshitaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
男性用のお風呂の露天風呂に出る所のドアが開家閉めが、スムーズにいかない カプセルの中のロッカーには、もう一つ、ハンガーが有ると便利、日帰り温泉用に作られたカウンターで、バーをしたら、もっと楽しめるかもです　Totalでは、良いと、感じます
Stayed 1 night in Aug 2025

8/10 Good

Ayuko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
スタッフの方々の対応がとても感じ良くご親切でした。
Stayed 1 night in Jun 2025

10/10 Excellent

yoshitaka

Liked: Cleanliness
良かった所は、大浴場と施設の設備 　しかし、まだ、温泉が出ていない カプセルに泊まったけど、ハンガーが3つは欲しいのと、タオルを干すためのフックがカプセルの中に欲しい
Stayed 1 night in May 2025

6/10 Okay

??

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Chizuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

noriko

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
白老に宿泊したかったので、とても楽しみにしていました。しかし、オープンの設備が間に合わずに冷暖房がない事をチェックインの時に伝えられました。扇風機を貸し出すので暑いときは言ってくださいと言われて部屋に行くと網戸で窓は全開の状態ですが厚くて辛く扇風機も部屋にあったのですが、コンセントが１か所しかなく、届かない、電話すると延長コードを持ってきてくれましたが、扇風機ではしのげないほど暑かったし煩くて眠れなかった。 お風呂は大きいので期待していましたが、フロントの女性が案内時に１００円が必要だと教えてくれなかったので、カギを持ったまま入浴しました。露天風呂もあり入ったら３５℃しかなく、ぬるくて入れず、朝は入れるかと思い足を入れたら４７．８℃と高温で火傷するかと思いました。結局露天の温泉には入れず。 お風呂の時計も止まったまま、体重計も電池がないのか使えず。 サウナは広くて気持ちよかったです。 がっかりはしましたが、帰りに女性スタッフさんが、暑くて眠れなかったのではないですか？スタッフも心苦しくて、と声を掛けてくれて救われました この一言で、設備が整ったらまた泊まろうと思いました せっかく綺麗で広くてお風呂も清潔で設備も新しくていいホテルの様な感じなのに、すべてが見切り発車の感じが否めなく、残念でした。 凄く損をした気分になってしまいました。 白老のホテルは嬉しいし泊まりたいけど、しっかりと設備を整えてからのオープンが良かったのにと思うと本当に残念でした。 今度はすべての設備が整ってホテルらしくなってから利用出来たらいいなと思います。 冬には整うような事を言っていたので次回泊まるのを楽しみにしています。 是非頑張ってもらいたいです。 後、以前玄関に剥製か何かを置いていたのかな？と思うような臭いが凄く気になりました。 その臭いが常に鼻に付きまとってあちこちの臭いが気になりました。 是非脱臭した方が良いと思います。
Stayed 1 night in Aug 2024

2/10 Terrible

CHRIS

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
エアコンがないにも関わらず、記載されていない。 お風呂も湯が入っていないゾーンがある。 また、貸出できる備品を受付で借りようとしたら、まだ準備ができていないとのこと。 エアコンがなく、蒸し暑く、それに対しての対応は何もなし。 電気も勝手に常夜灯になった。（勝手に切れる）
Stayed 1 night in Aug 2024