4/10 Poor
Shannon A.
22 Jun 2024
Disliked: Cleanliness
Dirty and ant infested
My family of 7 was beyond excited for our beach vacation in North Topsail. We reserved through VRBO but the property management company was Vacasa.
When we arrived entry was easy, as we walked up the stairs the carpets were stained and smelled like mildew/dog. We stood outside on the deck and took in the beautiful view and decided to not judge the house prematurely.
Unfortunately, it continued to disappoint. The floors were filthy in the kitchen, food and sticky substances on the counters. The fruit flies and ants everywhere, in the coffee pot cabinets and bathroom. The sheets on the bunk bed were stained with a brown substance, it was also smeared on the wall. The bedroom my husband and I stayed in has blood splat on the sheets and pilllow case.
The house has not been maintained regularly, broken picnic table, sliding doors would not lock had to use a pole to lock them. We reached out to Vacasa and they sent a cleaning crew out immediately, and they did a good job in two hours, but the house is way overdue for a deep clean. I am very disappointed that the price we paid for this house was the same as the houses next-door that have been maintained and so much better. The price of the home did not match the quality we received. We are very disappointed in the house however, the beach itself was gorgeous.
Shannon A.
Stayed 7 nights in Jun 2024