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Sofia Balkan Palace

5.0 star property
VIP Access

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Photo gallery for Sofia Balkan Palace

A hotel entrance with a glass canopy, multiple flags, and a well-lit facade.
A luxurious interior with marble columns, plush seating, and a bar area.
A hotel room with a bed, a TV mounted on the wall, a small table with a glass of water, and a view of a building through the window.
Reception
A modern hotel room with a large bed, a nightstand, a lamp, a window with a view, and a purple sofa.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5 Sveta Nedelya Square, Sofia, Sofia, 1000
  • Place, Sofia Central Mineral Baths
    ‪2 min walk‬
  • Place, Church of St. George
    ‪2 min walk‬
  • Place, Alexander Nevski Cathedral
    ‪10 min walk‬
  • Airport, Sofia (SOF)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive King Room

A neatly made bed with white linens and a mustard-colored pillow, a bedside lamp, and a wooden nightstand.

Executive King Room

7.8 out of 10
Good
(26 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Twin Room

A hotel room with two beds, a sofa, a small table, and a large window with curtains.

Executive Twin Room

10.0 out of 10
Exceptional
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Room

A hotel room with a large bed, a TV, a small table with a drink, and a view of a building through the window.

Deluxe King Room

8.8 out of 10
Excellent
(56 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

A modern hotel room with a large bed, a desk, a chair, a phone, and a window with a view.

Deluxe Suite

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite with King Bed

A hotel room with a bed, a sofa, a round table, and a chair. There is a chandelier above the sofa.

Junior Suite with King Bed

7.0 out of 10
Good
(6 reviews)
  • City view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite with King Bed

A hotel room with a bed, a bedside table with a lamp, a small round table with a fruit bowl, and a large window with curtains.

Executive Suite with King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, a sofa, a small table, and a large window with curtains.

Deluxe Twin Room

9.6 out of 10
Exceptional
(9 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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The price is €125
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About this property

Sofia Balkan Palace

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking. Housekeeping is available on request.
Sofia Balkan Palace offers 241 air-conditioned accommodations with minibars and a safe. 55-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the breakfast at Sofia Balkan Palace. During your stay, you're just a quick walk from Sveta Petka Samardzhiiska Church. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the central location and the helpful staff
  • Steps from Church of St. George and 4 minutes on foot from Sofia Central Mineral Baths
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and 7 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 13563 square feet (1260 square metres) and includes a conference centre. A fitness centre, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Sofia Balkan Palace. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Sofia hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Stardust restaurant – This restaurant serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 31 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Stardust restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Shopping centre

Family friendly

  • Baby bath
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (13,563 square foot of space)

Outdoors

  • In a state park
  • In the mountains
  • Outdoor furniture
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • At least 80% organic food
  • Ballroom
  • Built in 1956
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per person, per night
  • A tax is imposed by the city: EUR 1.53 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 23.00 per person
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
  • Self-parking fee: EUR 31.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel

Sofia Balkan Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 546 out of 1002 reviews
Rating 8 - Good. 254 out of 1002 reviews
Rating 6 - Okay. 100 out of 1002 reviews
Rating 4 - Poor. 56 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and very convenient to visit all the landmarks. Generally clean ( mirrors in the bathroom needed some cleaning) and very spacious room. Breakfast was excellent
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

LaKia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff went above and beyond to make sure my stay was great ! I truly Thank them ALL ❤️
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Doug

Great location, right next to the Metro. Easy walk to all the main attractions - one is 50m away!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Yeomon Emily

Liked: Cleanliness, staff & service, amenities
Clean room, excellent service. Very good hotel
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a bit of a issue, multi-storey car park near by is the best option, Room was not ready at 3pm check in time. Very central hotel so location was perfect.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely junior suite. Veryh well decorated and the kkng bed w as comfortable. We had a real challenge finding the place. Maybe some more detailed directions would help since you can't just pull up to the front door. Would highly recommned this stately hotel!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

PRAFUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience at Sophia Balkan Palace. The hotel is perfectly located in the heart of Sofia, making it easy to walk to all the major attractions, restaurants, and shopping areas. The breakfast was excellent with plenty of delicious options, and the staff were consistently friendly, attentive, and helpful throughout our stay. We truly enjoyed our time here and would happily stay again on any future visit to Sofia.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally-located at the centre of Sofia. The hotel is nice with good facilities, although just check you are not in a room next to the lifts as that can be a bit noisy.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities
Nice, large room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean. Staff was beyond accommodating and nice, specially Francisca from the front desk! We would definitely stay here again on our next trip to Sofia
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Anamarie

Liked: Cleanliness, amenities, property conditions & facilities
The entire hotel was AMAZING!!! Everything was wonderful, staff, the car service, breakfast, vicinity of hotel, metro (although, we didn't use; it's right outside the front door) etc. I traveled with my 13-year old daughter and it was situated in a safe location. I highly recommend staying here if you are visiting Sofia!
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Tugce Nur

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down rooms
Stayed 2 nights in Apr 2026
Verified

8/10 Good

vered

Liked: Cleanliness, staff & service, amenities
perfect location. clean & comfortable.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

GABRIEL

Liked: Cleanliness, staff & service, amenities
For a 5 star hotel, I think this is okay. The hardware is generally good. The building is beautiful and nicely renovated. Rooms have modern facilities and smart features. Front desk service is very good. House keeping seems to be inconsistent - missing towels, empty shampoo container etc. A quick simple trip to the front desk resolved the issues.
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 3 nights in Sep 2025
Verified

8/10 Good

GABRIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand hotel with classy decor. The smart switches and curtains work well. Beds are comfortable with good linen. Front desk staff is competent and courteous. House keeping is a bit inconsistent - often took our bath mat and not replaced, empty bath gel container was not refilled etc. It was quickly resolved by talking to the front desk though.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Willy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a very central and comfortable area
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Hala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the middle of the city Center with everything around and very good breakfast
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

anthonyE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025
Verified

8/10 Good

Tim

Liked: Cleanliness, staff & service
Location was good
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice central place to stay.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Location, staff, breakfast & property were lovely
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing building, modern but classical rooms. We loved it
Stayed 1 night in Dec 2025