4/10 Poor
Nicole
6 Jun 2025
Just don't bother!
The only positives are the fact that the bed was quite comfy & the male on reception was super lovely & helpful.
The negatives..
- We arrived on Monday (a public holiday) and the shower didn't work properly, none of the settings worked, the door didn't close whatsoever and had come off the runners, not did the slider to fix the height. We were told this would be fixed on Tuesday afternoon or Wednesday. We left on Friday - nobody came to fix it.
- We used our coffee cups in the room on the first day. There's nothing to clean them with. They weren't replaced for the duration or our four night stay.
- The female on reception who also cleans and helps with breakfast is extremely rude. We tried to pay on check out (as advised when we checked in) and were quite literally *shouted* at in Italian because they'd already taken payment from my credit card. Again, we were told to pay by card on checkout and were trying to do the right thing. You're shouting at us for trying to make sure we've paid our bill?! I asked to take a photo of a receipt to prove we'd tried to pay and she shouted at me some more. We were shouted at even more & tutted at for not having the right change for the tax.
All in all, save yourself the hassle and go elsewhere.
Nicole
Stayed 4 nights in Jun 2025