6/10 Okay
Kelly
Travelled with family and small children
19 Aug 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The first impression was not good as the front desk person wasn't very welcoming and the checkout person on Monday was even less welcoming. She could care less about hearing about our experience. Customer service there is lacking but can be fixed. The big problem we encountered was the room #70 upon check in. Paying $550 a night the bare minimum is the room should be clean. The kitchen table and around the sink were absolutely filthy, the floor was wet and sandy, then the sheets and blanket were stained. After traveling 4 hours with a newborn i didn't have the strength to ask them to come clean so i sent my husband to the store and cleaned it myself. It does appear the hotel is well maintained so I'm not sure what's going on with housekeeping. The location and room itself are beautiful so we are willing to give them another try next year. Please train housekeeping on how to clean properly and the front desk staff in caring about guest's experience. I will say we found someones camera under the tv stand and returned it to the front desk on Sunday and that woman was very plesant so it's not all staff. Also the maintenance men and ones who wipe the chairs down seem to do an excellent job. But again, checking into a dirty hotel room is not what anyone wants to do.
Kelly
Stayed 3 nights in Aug 2025
