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Holiday Inn Southend by IHG

4.0 star property

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Photo gallery for Holiday Inn Southend by IHG

Point of interest
Standard Room, 2 Single Beds | In-room safe, desk, soundproofing, iron/ironing board
Exterior
Lobby
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Parking available
  • Room service

Explore the area

Map
77 Eastwoodbury Crescent, Southend-on-Sea, England, SS2 6XG
  • Southend Beach
    ‪6 min drive‬
  • Adventure Island
    ‪6 min drive‬
  • Southend Pier
    ‪6 min drive‬
  • London (SEN-Southend)
    ‪2 min walk‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Accessible

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds (Airport View)

Standard Room, 2 Single Beds (Airport View) | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Single Beds (Airport View)

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Airport View)

Suite, 1 King Bed (Airport View) | In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed (Airport View)

  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible

In-room safe, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed, Accessible

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Airport View)

In-room safe, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed (Airport View)

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Double Bed

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Airport View)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 Double Bed (Airport View)

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Single Beds

  • City view
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed (Airport View)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed (Airport View)

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Park Inn by Radisson Palace Southend-on-Sea

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1002)
The price is €104
for 1 room
includes taxes & fees
17 Jun - 18 Jun
Park Inn by Radisson Palace Southend-on-Sea

About this property

Holiday Inn Southend by IHG

Eco-certified hotel with fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, a snack bar/deli and a conference centre are on-site.
Holiday Inn Southend by IHG offers 129 accommodations with laptop-compatible safes and a hairdryer. A pillow menu is available. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Southend by IHG. During your stay, you'll be within walking distance of Rollacity. Features include free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at 1935 Rooftop Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 3-minute drive from Rollacity and a few minutes from Roots Hall Stadium
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a terrace, and a vending machine are also featured at the eco-certified Holiday Inn Southend by IHG. Parking is available for a fee.

This 4-star Southend-on-Sea hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
1935 Rooftop Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Bulgarian, Dutch, English, French, German, Greek, Hindi, Italian, Latvian, Portuguese, Spanish, Thai, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (GBP 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: GBP 15.95 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1935 Rooftop Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Handrails in stairways (111 centimetre high)
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per accommodation, per night
  • Only dogs and cats are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 per person
  • Uncovered self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 30 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Southend
Holiday Inn Southend
Southend Holiday Inn
Holiday Inn Southend Hotel
Holiday Inn Southend
Holiday Inn Southend by IHG Hotel
Holiday Inn Southend an IHG Hotel
Holiday Inn Southend by IHG Southend-on-Sea
Holiday Inn Southend by IHG Hotel Southend-on-Sea

Holiday Inn Southend by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 1004 reviews
Rating 8 - Good. 308 out of 1004 reviews
Rating 6 - Okay. 67 out of 1004 reviews
Rating 4 - Poor. 39 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Stayed 1 night in Feb 2025

8/10 Good

Karen

Stayed 1 night in Feb 2025

6/10 Okay

Federica

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Deff best so far
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, staff friendly and helpful
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Disliked: Staff & service, room comfort

Unhelpful Staff & Unclear Policies

Despite having paid in full for my stay, I was refused check-in on short notice due to an ID requirement that wasn't clearly communicated at the time of booking. To make matters worse, Hotel.com initially refused to refund me, only to later acknowledge that they were indeed in the wrong—which speaks volumes about the lack of transparency in this hotel's policies. The hotel staff, Anthony and Charles, insisted on scanning my ID using a photocopier, which serves no legitimate legal purpose and raises serious concerns about their data handling practices. The lack of clear policy regarding ID requirements for UK residents is unacceptable. Nowhere in the booking confirmation or Hotel.com’s "Check-in and special instructions" section does it indicate that ID is mandatory for all guests, only that the minimum check-in age is 18. This raises serious concerns—if I had lost my ID on the way to the hotel, would I have been turned away in the same abrupt and dismissive manner, despite having already paid in full? It seems that, without clear guidance, guests are left at the mercy of arbitrary enforcement of policies that should have been outlined beforehand. I was left searching for alternative accommodation at 12am midnight due to their refusal. This experience has completely shattered my confidence in Holiday Inn Southend and IHG hotels in general. If you value transparency, professionalism, and helpful service, I strongly recommend booking elsewhere.
Stayed 1 night in Feb 2025

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great food

Great food. Great staff Rooms too hot
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Fantastic hotel. Easy to find. Easy parking. Ingela on reception was very welcoming. Room spacious & impeccably clean. Quiet & comfortable room. Room service lovely. Couldn't have been better
Stayed 1 night in Jan 2025

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. I would use again.
Stayed 1 night in Jan 2025

10/10 Excellent

Bryce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort and service

I stay here for work on average once a month and the service and welcome is consistently high every time.
Stayed 1 night in Jan 2025

10/10 Excellent

Herman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit for purpose and cost effective.
Stayed 3 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay at this hotel.

This was the second time I have stayed at this hotel. The hotel is pet friendly, which was why I booked it. I did feel that the surcharge of £30 was a bit high, but then you do get a comprehensive goody bag for your pet. The reception staff were fantastic once again, providing a silky smooth check in. My only gripe is the £10 parking fee. I feel that if you are staying at the hotel this should be wavered. Will definitely stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, thanks!
Stayed 1 night in Dec 2024

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2024

10/10 Excellent

Theresa

Liked: Staff & service, property conditions & facilities
Overnight stay was very nice, the staff were exceptional, would stay again. Thank you
Stayed 1 night in Dec 2024

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quite central for getting to Southend and surrounding areas. It's restaurant has a view directly over Southend Airport runways, which I thought was cool.
Stayed 1 night in Dec 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel

Lovely hotel, room was a nice size. There was a mini fridge in the particular room type I selected which was nice. The hand soap and body wash that they provided smelt amazing and the bed was very comfortable.
Stayed 2 nights in Dec 2024

8/10 Good

elizabeth

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
ok for one night stay at a reduced rate
Stayed 1 night in Dec 2024