2/10 Hirveä
Soraya T.
8.7.2025
Huonoa: Siisteys
Worst experience
Where to even begin. I’ve used Vrbo in the past without any issues but this time it was a disaster. The house was not at all as described. The location was not safe; poorly lit walkway and driveway; trash littered all over driveway resulting in ants; amenities were pretty bare (only one towel for 2 bathrooms); house seemed like it was built in a day of cardboard and toothpicks. The host initially took 24 hours to respond to my inquiries after the stay was booked. And when he finally did respond, it was a generic automated email regarding the house instructions. When I had an issue of the house the night we arrived, I could not get in contact with the host without Vrbo’s assistance. Through a 3-way conversation with the host and Vrbo representative, he was not willing to listen or accept our concern or provide any resolutions; only stating that he could see our car in the driveway and it was fine. So we left the property within the that hour and found a last minute alternative at a hotel but our vacation was already tarnished from our Vrbo experience. Now we are fighting to get a refund but the host is only willing to refund 20% for the inconvenience. What inconvenience was it to the host? He never seemed bothered by our call to him and didn’t come out to maybe see what we were talking about or reach out to us. I would not recommend this house or any other house being hosted by Ineet. You will be very disappointed.
Soraya T.
Yöpyi 3 yötä heinäkuussa 2025