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Holiday Inn Express Hotel & Suites Jacksonville by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville by IHG

Exterior
Exterior
Exterior
Exterior
Free daily buffet breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Place, Jacksonville Community Park
    ‪3 min drive‬
  • Place, Lake Jacksonville
    ‪4 min drive‬
  • Place, Illinois College
    ‪8 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

7.6 out of 10
Good
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Sleep Inn & Suites South Jacksonville
Jacksonville
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 687 reviews
The price is €88
includes taxes & fees
28 Jun - 29 Jun
Sleep Inn & Suites South Jacksonville

About this property

Holiday Inn Express Hotel & Suites Jacksonville by IHG

An indoor pool, a 24-hour fitness centre and a business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers 69 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
During your stay at Holiday Inn Express Hotel & Suites Jacksonville by IHG, you'll be close to Jacksonville Community Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Jacksonville Community Park and 7 minutes from Illinois College
  • Pets welcome for a fee
Holiday Inn Express Hotel & Suites Jacksonville by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites Jacksonville by IHG also features multilingual staff, laundry facilities, and express check-in. Free self parking is available.

This Jacksonville hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (74 centimetre high)
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville

Holiday Inn Express Hotel & Suites Jacksonville by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 181 out of 470 reviews
Rating 8 - Good. 139 out of 470 reviews
Rating 6 - Okay. 71 out of 470 reviews
Rating 4 - Poor. 44 out of 470 reviews
Rating 2 - Terrible. 35 out of 470 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean and it was the perfect price for one night.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very friendly and helpful throughout the day/night.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean with friendly staff
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Bathroom needed work toilet ran all night
Stayed 1 night in Feb 2026
Verified

8/10 Good

A

Liked: Cleanliness, amenities, property conditions & facilities
Staff was welcoming upon arrival, my bed was super comfortable, and not a lot of noise considering the hotel was full. Breakfast was a highlight although the waffle machine was broken and generic cereal was used with name brand labels. Love the Dove products. Overall good experience and I would return.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and took care of our needs. Clean, quiet room. Nice breakfast, will stay here again.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Desi

Liked: Cleanliness, staff & service, amenities
Overall decent, bathroom tiles were cracking, but other than that everything was good.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Robyn

Liked: Staff & service

Decent one night stay.

This is a decent hotel. It is run down and a bit dirty, but rooms were decent. Good for a one night stay. Front desk and breakfast were very good.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Clean and friendly staff. Great location with plenty to do close by.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice.
Stayed 4 nights in May 2022
Verified

10/10 Excellent

Michael Bruens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super friendly staff.
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

McKenzie

Disliked: Cleanliness, staff & service, amenities
The hotel was freezing cold, the rooms across the hall doors were open when we arrived and same when we left, doors open being held open by dirty laundry. Soaps in shower were completely bone dry empty. Staff was no where to be found our entire stay other than at Check in. Was the worst hotel stay I’ve ever had.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kamiell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay check in was slow due to short staff
Stayed 1 night in Jul 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late. The desk clerk was very nice. The breakfast offered hot choices. Very good. The pillows and bed were very comfy
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at this hotel when in Jacksonville. Great breakfast.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

mark

Liked: Staff & service
Disliked: Amenities
When we checked in the room that was given to us was messy, bed was not made the bathroom was messy
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

April

Clean and comfortable
Stayed 1 night in May 2025
Verified

8/10 Good

Lisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family get together.

Great customer service. Very easy to work with and very willing to accommodate customers!
Stayed 2 nights in May 2025
Verified

6/10 Okay

William

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room had stained carpet, broken and loose tiles in the bathroom and the heater for the room was so loud that we eventually unplugged it using a space heater for heat. The staff was polite but not really concerned with the heater issue. Breakfast was very good but the room conditions were surprisingly subpar for the Holiday Inn franchise.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good breakfast. Very clean.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Reasonable rooms
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in process. Helpful friendly staff.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to lay your head and rest for the night!
Stayed 1 night in Mar 2024

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