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Hotel UMass

2.5 star property

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Photo gallery for Hotel UMass

Lobby
Lobby sitting area
Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Laundry

Explore the area

View in a map
1 Campus Center Way, Amherst, MA, 01003
  • Place, University of Massachusetts Amherst
    ‪1 min walk‬
  • Place, UMass Fine Arts Center
    ‪6 min walk‬
  • Place, Mullins Center
    ‪6 min walk‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(44 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel UMass

Hotel with free breakfast, steps from University of Massachusetts Amherst
This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site. Housekeeping is not available.
Hotel UMass offers 113 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

Our customers tell us that they can't get enough of the helpful staff at Hotel UMass. During your stay, you're just a quick walk from University of Massachusetts Amherst. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free continental breakfast offered
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a lift
  • Steps from University of Massachusetts Amherst and 7 minutes on foot from Mullins Center
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi is free in public spaces.

Hotel UMass also features a library, coffee/tea in common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this Amherst hotel.

Guests are served a free continental breakfast.
The Commonwealth – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
People's Organic Coffee – On-site coffee shop. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 6 per night)

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • People's Organic Coffee
  • The Commonwealth

Things to do

  • Library

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 6.00 per night
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004140080
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Umass
Umass Hotel
Umass Hotel Amherst
Campus Center Amherst
Umass Hotel At The Campus Amherst
Hotel UMass Amherst
Hotel UMass Hotel
Hotel UMass Amherst
Hotel UMass Hotel Amherst

Hotel UMass Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1001 reviews
Rating 8 - Good. 248 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 31 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sean

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel overall is in decent shape and the location is great. The showers however were disgusting. They need an upgrade and some tlc. My girlfriend and I were too grossed out to use it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chetan

Stayed 1 night in Aug 2025

10/10 Excellent

linda

Stayed 2 nights in Sep 2025

10/10 Excellent

Chin-Wen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay
Stayed 2 nights in Sep 2025

8/10 Good

Teri, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for moving in a student to UMass. Nice to have breakfast included. The bathroom was super small!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sunli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and 5 star service!

Our experience was great! Tynesia and Brittany were amazing! They were helpful with us having booked one reservation for Thurs night, and another reservation for Fri and Sat... they made us a priority to get a room before 3:00 on Friday. The rooms were clean and comfortable. The coffee in the lobby was really really good. Shower water was hot. Rooms were quiet. All around a great experience!
Stayed 2 nights in Aug 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is needing some modernization and up keep.
Stayed 6 nights in Aug 2025

10/10 Excellent

Wilfried

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay! The staff was warm, welcoming, and always helpful. The hotel itself was beautiful, and it made our visit to UMass even more enjoyable.
Stayed 2 nights in Aug 2025

6/10 Okay

Joanna

Liked: Cleanliness
At breakfast a lot of pastries had run out and I was just told well we are busy there’s no more left this was at 9:20am and breakfast is until 10. I know the hotel was busy prices were high and it was move in at UMASS. Also in your room, it gives instructions on how to access Apple TV and Netflix. I couldn’t do this so I called for assistance and when the guy came, he explained that is not on offer even though it says it is. They just have very limited channels.
Stayed 1 night in Aug 2025

4/10 Poor

Marisela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
The location is convenient. Close to Amherst college
Stayed 4 nights in Aug 2025

4/10 Poor

Kwan

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

kinnari

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was pleasant stay , very convenient to help my child move in We stayed queen twin double bed rooms which was quiet spacious
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Johnny, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at this hotel for several years while helping our children settle in at UMass each fall. The location is ideal for parents, the staff are consistently professional, the rooms are spacious and spotless, and the service is always excellent. A truly convenient and reliable choice.
Stayed 1 night in Aug 2025

10/10 Excellent

Dazhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent four nights in hotel umass. Very convenient location and parking. Worcester Cafe is just across street and you can eat free if your college child is on meal plan. Highly recommended.
Stayed 4 nights in Aug 2025

6/10 Okay

Joanne

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Kristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money.
Stayed 3 nights in Aug 2025

8/10 Good

Alyssa

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Deirdre

Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

10/10 Excellent

Dan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great that the university supports an on campus hotel. Staff was friendly and responsive, property is extremely convenient to all points in Amherst. Everything was clean and well maintained, but with that said a refresh should be in the 5 year plan.
Stayed 1 night in Aug 2025