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Heritage Hotel

Property class: 3

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Photo gallery for Heritage Hotel

Reception
Breakfast area
Lobby
Executive Queen Room, 2 Queen Beds | Living area | TV
Meeting facility

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Heritage Quay, St. John's, Antigua
  • Place, Heritage Quay
    ‪1 min walk‬
  • Place, Jolly Harbour Marina
    ‪4 min walk‬
  • Place, Museum of Antigua and Barbuda
    ‪4 min walk‬
  • Airport, St. John's (ANU-V.C. Bird Intl.)
    ‪10 min drive‬

Room options

View all photos for Executive King, 1 King Bed

Executive King, 1 King Bed | Living area | TV

Executive King, 1 King Bed

7.8 out of 10
Good
(17 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen Room, 2 Queen Beds

Executive Queen Room, 2 Queen Beds | Living area | TV

Executive Queen Room, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Balcony

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

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About this property

Heritage Hotel

A restaurant, a 24-hour business centre and a conference centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a microwave in a common area, laundry facilities and a 24-hour front desk.
Heritage Hotel offers 47 accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This St. John's hotel provides wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) for a surcharge. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

During your stay at Heritage Hotel, you're just a quick walk from St. John's Harbour. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy international cuisine while dining at Flamboyant
  • WiFi for a fee
  • Amenities include free newspapers in reception, a 24-hour business centre and meeting rooms
  • Steps from St. John's Harbour and Westerby Memorial
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Heritage Hotel. Limited free parking is available on a first-come, first-served basis.

This 3-star St. John's hotel is smoke free.

Flamboyant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 8 per day)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Flamboyant

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.00 per person, per night. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 8.00 per day (rates may vary)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Heritage Hotel St. John's
Heritage St. John's
Heritage Hotel Hotel
Heritage Hotel St. John's
Heritage Hotel Hotel St. John's

Heritage Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 90 out of 412 reviews
Rating 8 - Good. 117 out of 412 reviews
Rating 6 - Okay. 119 out of 412 reviews
Rating 4 - Poor. 51 out of 412 reviews
Rating 2 - Terrible. 35 out of 412 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verne

Travelled with partner
Liked: Cleanliness
Room was clean but bathroom ceiling needs to be updated and other updates would greatly improve the room. Staff were excellent.
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

10/10 Excellent

Kathryn

Stayed 1 night in Jan 2026

10/10 Excellent

Rondell

Stayed 1 night in Jan 2026

8/10 Good

Alison

Liked: Cleanliness, staff & service
Great spot for overnight stay in town centre close to food/ restaurants and shops. Staff were very helpful Only negative was a bit of late night music from outside bars so light sleepers should ask for room away from Main Street
Stayed 1 night in Jan 2026

2/10 Terrible

Annie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had roaches. It was loud at nice facing the main road. Some of the staff was very rude and not helpful. I would never stay there again or recommend it to anyone. It was a very bad experience and very disappointing. I so wish we did not book this hotel. I think it should be listed as a half star hotel.
Stayed 2 nights in Jan 2026

8/10 Good

Caleb

Liked: Cleanliness, amenities, property conditions & facilities
Location was good and the room was large. It seemed like there was too much space in the room, and it had a balcony. Reception was helpful and was able to assist with booking a taxi for an early flight. The bed and pillows were ok, but not exceptionally comfortable, and the AC worked extremely well. Unfortunately, none of the nearby atms accepted us cards, which made it hard to get currency and places close early, so by the time I arrived I couldn't find food and went to bed hungry.
Stayed 1 night in Jan 2026

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location in downtown St. John’s is useful for food and shopping (noting most places are closed on Sundays and holidays). Rooms are large and often have an equally capacious balcony. But the spaces are a bit run down: the towels were filthy - grey rather than white - and there was a thin rime of dirt inside the kettle and no way to clean it out. Hot drinks were off the menu. Finally, our room overlooked a bar that played live music until very late. Perhaps ask for a room facing away from the bar.
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room and staff
Stayed 1 night in Jan 2026

8/10 Good

Hansram

Travelled with partner
Liked: Cleanliness, staff & service
AC was very good the balcony was a plus with excellent view. The hotel needs an upgrade other than that the location was perfect, close to shopping, food, cruise, ships and the airport. The staff were helpful and courteous. The cleaners did a good job in the room.
Stayed 4 nights in Dec 2025

6/10 Okay

Miguel

Business traveller
Disliked: Amenities, property conditions & facilities
An additional tax payment was required upon arrival.
Stayed 5 nights in Nov 2025

2/10 Terrible

Odaisy

Disliked: Cleanliness, staff & service, amenities
The room was without water an entired day. Terrible
Stayed 2 nights in Nov 2025

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Everything is fine and the location is good. Rooms are clean but a little rundown
Stayed 1 night in Nov 2025

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
All though the staff was nice upon check in the hotels water failed over night leaving us with toilets that could not flush and no water for personal hygiene when I asked the front desk for bottled water to freshen up and brush teeth they were not wanting to supply use with it reluctantly they gave us a large bottle from the drink cooler in the lobby the breakfast was good but I really felt a financial consolation should have been made
Stayed 1 night in Nov 2025

8/10 Good

Erik

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Heatherlyn

Stayed 7 nights in Aug 2025

6/10 Okay

Derek

Stayed 1 night in Oct 2025

2/10 Terrible

Shurandy

Stayed 1 night in Oct 2025

10/10 Excellent

robert

Stayed 1 night in Oct 2025

10/10 Excellent

robert

Stayed 1 night in Sep 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Jerome

Liked: Cleanliness, staff & service
The Heritage is right downtown with easy access to food and shopping. The facility is older but the rooms are large and clean.
Stayed 7 nights in Sep 2025

10/10 Excellent

robert

Stayed 2 nights in Sep 2025

8/10 Good

casval

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location
Stayed 4 nights in Aug 2025

6/10 Okay

Orlando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Aug 2025