4/10 Poor
Crystal L
Travelled with partner
18 Oct 2025
The Hotel is really Beautiful but Customer service was poor. The Employees were not nice helpful nor did they. The food was Bland & slim to nothing when you got your Food. My Husband OxTails were Cold @ The Haven Grill who wants to eat cold food. The Buffet was ok they Ran out of a lot of things without any answers. I want go back & I want recommend Royalton Chic to anyone because I don’t want them to experience what we experienced. I understand they are a fairly New Resort but they need to step up to the plate give excellent customer service/Quality Food for All inclusive/have Friendlier Staff that made you feel @ home away from Home. We didn’t get no where near what we paid for & expected. I can Honestly say it was probably #5ppl on the property that Smiled & gave us adequate customer service. The Bartender by Havens Grill/The young lady that invites you while being @ The Pool/The Older House keeping lady & Security Guy. If I could ask for a portion of our Money back I want it. We looked on TikTok & IG etc for reviews about the Hotel they ALL were not Good but we went against the odds & said we would give them a try well the Odds were right. I wish Royalton many Future Blessings but me & my Hubby will Not Return on any Future vacation girls/guys trip or to Refer people to their Resort.



Crystal L
Stayed 5 nights in Oct 2025





































