4/10 Poor
Amy
11 Jun 2025
Disliked: Cleanliness
Booked our stay almost 2 months in advance. Showed up to check in at 930pm. Was told our room wasn't ready and they were "running low on rooms". At 930pm! Waited a half hour for access so they could clean a room. The room's wifi was not working. At all. We were there for an internet based event and NEEDED wifi. Called the front desk and was told we needed to call their 3rd party vendor who handles their internet. At 1030 pm at night, my husband spent 45 minutes on the phone with someone from another country who insulted him repeatedly while making him check our static IP address, mac address, etc, and eventually told him it was our devices and not their wifi and we needed to contact the manufacturer (of our 2 Samsung phones and our laptop??? Lol). The wifi issue was never resolved our entire 5 night stay (occasionally if i opened the door to the hall and stood there it helped find the wifi). Finally went to climb in bed at 1115 pm. Blood stains in the sheets as well as pubic hairs. Housekeeping came to change the sheets at 1130pm. We had 2 bath towels for the entire stay. Asked for 2 more to be brought up. Housekeeping never serviced our room once during our 5 night stay. We've stayed at other Ameristars in different states with zero issues. We even stayed at this same one a year ago with only half of the issues we had this time, so we gave it another chance. We will absolutely never visit this one again. Avoid at all costs.
Amy
Stayed 5 nights in Jun 2025
