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Sunday London Staines-upon-Thames Heathrow T5

3.0 star property

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Photo gallery for Sunday London Staines-upon-Thames Heathrow T5

Breakfast, lunch, dinner served; international cuisine
Exterior
Exterior
Room, 2 Single Beds, River View | In-room safe, desk, blackout curtains, iron/ironing board
Room, 2 Single Beds, River View | In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
Thames Street, Staines, England, TW18 4SJ
  • Place, Thames Path
    ‪1 min walk‬
  • Place, Thames River
    ‪1 min walk‬
  • Place, Staines Bridge
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪15 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, River View

7.4 out of 10
Good
(6 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, 1 Double Bed

7.4 out of 10
Good
(11 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, River View

Room, 2 Single Beds, River View | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Single Beds, River View

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Family Room, Multiple Beds

7.0 out of 10
Good
(9 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Exterior
ibis London Heathrow Airport
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very good, 2,973 reviews
The price is €66
includes taxes & fees
1 Dec - 2 Dec
ibis London Heathrow Airport

About this property

Sunday London Staines-upon-Thames Heathrow T5

Riverwalk hotel with bars/lounges and 24-hour front desk
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and a meeting room are on-site. Housekeeping is available on request.
Sunday London Staines-upon-Thames Heathrow T5 offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Sunday London Staines-upon-Thames Heathrow T5, you're just a quick walk from Thames River. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Riverside Restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • Steps from Thames River and 12 minutes by car from Windsor Castle
  • Pets welcome for a fee
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Sunday London Staines-upon-Thames Heathrow T5 also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.
Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Lounge Bar – On-site bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 15.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 15.95 per person
  • Self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Hotel
Staines former Mercure hotel
Mercure London Staines upon Thames Hotel
Sunday London Staines-upon-Thames Heathrow T5 Hotel
Sunday London Staines-upon-Thames Heathrow T5 Staines
Sunday London Staines-upon-Thames Heathrow T5 Hotel Staines

Reviews

Sunday London Staines-upon-Thames Heathrow T5 Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 123 out of 292 reviews
Rating 8 - Good. 86 out of 292 reviews
Rating 6 - Okay. 40 out of 292 reviews
Rating 4 - Poor. 25 out of 292 reviews
Rating 2 - Terrible. 18 out of 292 reviews

Reviews

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Samara

Disliked: Cleanliness, staff & service, property conditions & facilities
My daughter arrived at the hotel and the room was not as advertised
Stayed 2 nights in Aug 2025

2/10 Terrible

Monesh Kumar, George Town

Disliked: Cleanliness, amenities, property conditions & facilities
I could hear everyone walking outside and room smell molded. They had a breakfast option but not for kids.
Stayed 1 night in Aug 2025

6/10 Okay

Jaspar

Liked: Cleanliness, staff & service
Nice views. Rooms were okay. The only real issue we had was with the unbearable heat of the room. The rooms have no air con, and due to a boiler room on that floor blasting out heat (they'd left the door open to presumably stop it from having a meltdown), the room was notably hotter than outside on an already hot evening. It made it very difficult to sleep
Stayed 2 nights in Aug 2025

4/10 Poor

Kenneth Raydon, Harare

Disliked: Property conditions & facilities
Would not ever go there again
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Lathika

Travelled with family
Disliked: Cleanliness, amenities
No pressure in showers, mouldy bathroom, no ventilation in the bedrooms, family room bed had no duvet and really bad mattress! Never going back again
Stayed 1 night in Aug 2025

4/10 Poor

Elizabeth

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth the price

Upgraded to a river view room. Unable to open doors due to a restricter cable. Pictures on website look like you can. No aircon. Room and bathroom was in good condition and clean. Shower pressure terrible, toilet also quite hard d to flush. Check in took an age! Outside of hotel and stairways are tired need refurbishing
Stayed 1 night in Aug 2025

10/10 Excellent

Ibrahima, Hearst

Stayed 2 nights in Aug 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the river view and the precious receptionist
Stayed 2 nights in Jul 2025

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom was terrible. Hard time adjusting water temperature. Water leaked everywhere when taking a shower. On the reverse side the breakfast was excellant.
Stayed 1 night in Aug 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but was in room 59. This was miles away, up and down corridors and stairs. Worse still, code for door didn't work on second day. Had to trek back to reception again after long day at work
Stayed 4 nights in Jul 2025

6/10 Okay

Brian

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Run down hotel. Not enough towels for occupants in room. Bathroom is very old. Lack of ventilation when it's warm. Breakfast is tasty.
Stayed 1 night in Jul 2025

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a trip to Thorpe park with lovely staff and comfy rooms
Stayed 2 nights in Jul 2025

8/10 Good

C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Competitively price room

Good price, would stay there again.
Stayed 1 night in Jul 2025

6/10 Okay

Joe

Travelled with partner
Disliked: Amenities, property conditions & facilities
Overall the staff were helpful and friendly. The room was clean and tidy . The room was so warm with no air conditioning and the fan provided didn’t do much to help with the heat . There wasn’t many sockets to charge phones etc etc . The room needs updating very quickly it was very dated . The balcony was a nice addition to the room but would of been nicer if it was partitioned off from The next room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful, assisted with my bags and my elderly father
Stayed 1 night in Jul 2025

6/10 Okay

Megan

Disliked: Property conditions & facilities, room comfort
Friendly
Stayed 1 night in Jul 2025

6/10 Okay

Ume James

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people
Stayed 1 night in Apr 2025

8/10 Good

Geoffrey

Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such good value for money given its location near Heathrow. Sitting on the banks of the Thames, it’s well worth a stay before flying.
Stayed 1 night in Jul 2025

6/10 Okay

Greta

Liked: Staff & service
Overall, the stay was okay for a short overnight stop. The check-in and check-out process was quick and easy, and the staff were friendly and helpful with directions to Heathrow! However, there were a few issues, but can’t complain for the price. My room was right next to the road, so there was quite a bit of noise from outside, and I could also hear people in the corridor and above, especially when they were walking, as the floorboards creaked constantly. I noticed a few ants in both the bathroom and bedroom, a hair in one of the cups, and a few on the pillows, along with some marks on the bedsheets. Despite these issues, it served its purpose as a convenient overnight stay near Heathrow - just needs a bit more attention when it comes to cleanliness.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely poor

I won't be staying again. No hot water for 3 days, ants in the bathroom, overall was unacceptable. Complaints ignored as well
Stayed 3 nights in Jun 2025