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 Stevenage •1 Room
 Stevenage • 1 Room
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Novotel Stevenage

4-star property
Knebworth Park, Stevenage, England 09 725 22 184
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3.6 out of 5
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See all 14 ebookers Reviews

"Staff are very friendly very helpful and the environment was clean, however I think the lift may need a bit of attention, cleaning. " More

By a verified traveller on Tue 26 Jan 2021

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Superior Room, 1 Queen Bed with Sofa bed (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin Room, 2 Single Beds (Premium)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

During your stay at Novotel Stevenage, you're just a quick walk from Knebworth Country Park. Free WiFi in public areas, free self-parking and a restaurant are available.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Elements
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a playground
  • Steps from Knebworth Country Park and 15 minutes on foot from Lamex Stadium
  • Pets welcome for a fee

Novotel Stevenage ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Novotel Stevenage

Everyone (7) Couples (3) Business (1) Family (1)
4 out of 5
Staff are very friendly very helpful and the environment was clean, however I think the lift may need a bit of attention, cleaning.

Posted by on 26 Jan 2021

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2 out of 5
The internet/WiFi was not working for all of our stay in our room. We complained to reception who said maintenance team would be called but never arrived. Breakfast was awful not Novotel standard it was like a budget hotel and the cutlery and dishes smelt and were not washed properly. We had to wash our own cutlery with water at breakfast in a used glass as it stank.

Posted by , from London on 8 Jan 2020

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3 out of 5
Rooms and public areas very tired looking and could also do with a deep clean. Shower was poor, no pressure in rainfull shower head. Room key cards kept needing resetting - 3 times i had to go to reception. No iron in room so asked for 1 to be delivered, took 2 phone calls and an hour wait....good points were the bar and breakfast staff, very nice.

Posted by , from Hertfordshire on 12 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Ian

Please except our apologies for the shortcomings experienced during your stay. We pride ourselves with giving good service ,witch we failed in during your stay. All comments made will be investigated.

4 out of 5
Nice room comfortable bed nice bathroom very good breakfast comfortable lounge area and outside patio all very good

Posted by on 17 Sep 2019

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Comment from Hotel Management

8 Oct 2019 by Ian

Many thanks for taking the time in leaving a review we look forward to welcoming you back to the Novotel in the near future

4 out of 5

Posted by on 16 Jun 2019

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Comment from Hotel Management

26 Jun 2019 by JohnCGM

Dear Anon Thank you for your review, John

4 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

28 May 2019 by JohnCGM

Dear Anon Thank you for review We look forward to seeing you again very soon. Regards John

5 out of 5
It's quite a lovely place fell in love with it. Room furniture and fittings were fabulous. Bar staff were very helpful.

Posted by on 17 Mar 2019

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Comment from Hotel Management

18 Mar 2019 by JohnCGM

Dear Anonymous Thank you for your kind review. John

5 out of 5
Amazing shower, both with water pressure and temperature. Bed was nice and big

Posted by on 19 Jan 2019

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Comment from Hotel Management

21 Jan 2019 by JohnCGM

Dear Anon Thank you for your kind review, I hope to see you again very soon. John

2 out of 5
Upon arrival, after being in the car over 4 hours, I had to wait a long time and keep calling for staff, in the end, my assistant/care person had to go behind the counter, out the back and get them! Staff was not much considerate of me being in a wheelchair and placed forms to sign on desk higher than I could see I had to stretch up to try and sign. Upon eating our evening meal there was a constant smell of smoke at the table! Although food was tasty it’s considerably over priced, £15 for a bowl of noodles!! Very disappointing experience on the whole but to leave on a good note the bed was comfy the room had disabled access and was well kept.

Posted by on 20 Dec 2018

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Comment from Hotel Management

20 Dec 2018 by JohnCGM

Dear Anon Thank you for your review, I will be addressing these issues as this is far from our usual level of service. John

1 out of 5
Worst experience ever in uk. Service worse than normal B&B.Not support to be 4 star hotel

Posted by , from london on 6 Apr 2018

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Comment from Hotel Management

19 Nov 2018 by JohnCGM

Dear Sam, I apologise that we did not meet your expectations and I am sorry for the inconvenience caused. John

About the Novotel Stevenage

Location Knebworth Park, Stevenage, England SG1 2AX

Renovations + Closures

The property is closed between 8 December and 31 March.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 4865 square feet (452 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly Novotel Stevenage. The hotel can provide wedding services and tour/ticket assistance. Self parking is free. This 4-star Stevenage hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 3 levels
  • Conference rooms
  • 4865 sq ft of conference space
  • 452 sq. m of conference space
  • Built in 1988
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Stevenage (XVJ-Stevenage Train Station) (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Novotel Stevenage offers 102 accommodations with minibars and a safe. This accommodation is furnished with double sofa beds. Digital televisions are provided. Bathrooms include a combined bath/shower unit and hairdryers. This Stevenage hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:00 AM.

Elements – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Hotel Bar – This bar only serves light fare.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per accommodation, per night, plus a deposit of GBP 20.00 per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 10 per person
  • Fee for in-room wired Internet: GBP 13.00 per 24-hour period (rates may vary)
  • Pet deposit: GBP 20.00 per night
  • Pet fee: GBP 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Stevenage
  • Novotel Stevenage
  • Stevenage Novotel
  • Novotel Stevenage Hotel Stevenage
  • Novotel Stevenage Hotel
  • Novotel Stevenage Hotel
  • Novotel Stevenage Stevenage
  • Novotel Stevenage Hotel Stevenage

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.