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Hilton Garden Inn Stoke on Trent

3.5 star property

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Photo gallery for Hilton Garden Inn Stoke on Trent

Lobby sitting area
Restaurant
Exterior
Meeting facility
Family Room, 2 Single Beds, Connecting Rooms | Premium bedding, in-room safe, individually furnished, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Potteries Way Hanley, Stoke-on-Trent, England, ST1 4QA
  • Place, Regent Theatre
    ‪4 min walk‬
  • Place, Waterworld
    ‪17 min walk‬
  • Place, Staffordshire University
    ‪18 min walk‬
  • Airport, Manchester (MAN)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(22 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms

Family Room, 1 King Bed, Connecting Rooms | Premium bedding, in-room safe, individually furnished, laptop workspace

Family Room, 1 King Bed, Connecting Rooms

10.0 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | Premium bedding, in-room safe, individually furnished, laptop workspace

Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(25 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Premium bedding, in-room safe, individually furnished, laptop workspace

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Single Beds

Premium bedding, in-room safe, individually furnished, laptop workspace

Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 2 Single Beds, Connecting Rooms

Family Room, 2 Single Beds, Connecting Rooms | Premium bedding, in-room safe, individually furnished, laptop workspace

Family Room, 2 Single Beds, Connecting Rooms

  • 48 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Accessible Queen Room

Premium bedding, in-room safe, individually furnished, laptop workspace

Accessible Queen Room

  • Sleeps 2

View all photos for Queen Room With Sofa Bed

Premium bedding, in-room safe, individually furnished, laptop workspace

Queen Room With Sofa Bed

  • Sleeps 4

View all photos for King Room

Premium bedding, in-room safe, individually furnished, laptop workspace

King Room

  • Sleeps 2

View all photos for Twin Room

Premium bedding, in-room safe, individually furnished, laptop workspace

Twin Room

  • Sleeps 2

View all photos for Family King Room

Premium bedding, in-room safe, individually furnished, laptop workspace

Family King Room

  • Sleeps 4

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About this property

Hilton Garden Inn Stoke on Trent

Hotel with a restaurant, steps from The Potteries Museum and Art Gallery
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
Hilton Garden Inn Stoke on Trent offers 140 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature premium bedding. 55-inch LCD televisions come with digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Stoke on Trent. During your stay, you're just a quick walk from The Potteries Museum and Art Gallery. Features include free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served weekdays for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 3 meeting rooms and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from The Potteries Museum and Art Gallery and 4 minutes on foot from Regent Theatre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. 3 meeting rooms and coworking spaces are available.

WiFi is free in public spaces. Hilton Garden Inn Stoke on Trent also features a fitness centre, coffee/tea in common area, and laundry facilities. For a fee, parking is available.

This 3.5-star Stoke-on-Trent hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekdays from 6:00 AM and 10:00 AM.
Hilton Garden Inn Stoke on Trent has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 9 per night)
  • Uncovered parking on site (GBP 9 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • High chair
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • 3 meeting rooms
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per accommodation, per stay
  • Weight limit: 75 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10 for adults and from GBP 10 for children
  • Uncovered self-parking fee: GBP 9.00 per night
  • Nearby parking fee: GBP 9.00 per night(164 ft away; open 24 hours)
  • Pet fee: GBP 20 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Stoke On Trent
Hilton Garden Inn Stoke on Trent Hotel
Hilton Garden Inn Stoke on Trent Stoke-on-Trent
Hilton Garden Inn Stoke on Trent United Kingdom
Hilton Garden Inn Stoke on Trent Hotel Stoke-on-Trent

Hilton Garden Inn Stoke on Trent Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 368 out of 606 reviews
Rating 8 - Good. 151 out of 606 reviews
Rating 6 - Okay. 46 out of 606 reviews
Rating 4 - Poor. 18 out of 606 reviews
Rating 2 - Terrible. 23 out of 606 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kayley

Travelled with family
Liked: Amenities
Lovely room, brilliant breakfast, friendly staff. We had a great stay thank you
Stayed 1 night in Aug 2025

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Aug 2025

8/10 Good

Jodie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kam Hang

Stayed 1 night in Aug 2025

10/10 Excellent

Medze Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind people
Stayed 2 nights in Aug 2025

2/10 Terrible

John

Stayed 1 night in Aug 2025

8/10 Good

sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely room.

Lovely spacious clean room. Very comfy beds and pillows. Excellent location. Slept very well as quiet and air conditioned room. Only comment on the room is that the shower us on a raused step about 10 inches so could do with a hand rail to steady when getting out. Handy fridge in room. Breakfast disappointing first morning as no croissants, fruit, yoghurt and coffee awful but following morning much better but limited supply . No marmalade either. No menu so unaware omlettes available so i asked and had a lovely 1.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family hotel

Very nice room. Comfortable and quiet and very clean. Would happily stay there again. Breakfasts were also a hit, waffles a favourite with my son.
Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Massimo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy with room and service this time. Booked a Queen room, was under the impression the bed would be big, it wasn’t, was told the ‘King room bigger’ I requested ’Non feather duvet & pillows’ on my booking as have severe allergies. Got in room & feather duvet & pillows on bed. Made two enquiries to have them changed, waited ages in which time allergies had kicked in, blocked nose, itching etc.. only for a non feather duvet & pillows to be brought to the room, which I had to put on myself as was told ‘it’s a privacy thing’, then had to ask for pillow cases as non brought. Red wine all over floor/carpet near bedside table & sticky under table so not cleaned properly. So overall not up to standard in my opinion.
Stayed 1 night in Jul 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel to be near Emma Bridgewater and had never stayed in a Hilton Garden Inn before. We were delighted with the room - larger and much lighter than Premier Inn rooms, larger bathroom, good quality toiletries and very friendly staff. Will definitely look out for this chain in preference to Premier Inns in future!
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very convenient for a works trip
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in centre of Hanley

Second time we've stayed here and can't fault it. We included breakfast this time and enjoyed it - choice and quality was good. Located right next to centre of Hanley. We would stay again, free definitely.
Stayed 1 night in Jul 2025

6/10 Okay

Joanne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel was lovely clean and staff and breakfast were great Just the bed was so uncomfortable it was rock hard and lead to poor nights sleep and aches so it spoiled it unfortunately
Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Waiter and waitresses were great, one of the chefs had a bad attitude towards the waiter and spoke down to him quite a lot. Dont know how the waiter puts up with it. The kitchen is open for all to see the way he treats the waiters, its disgusting. Room was adequate.
Stayed 2 nights in Jun 2025

8/10 Good

Victoria

Stayed 1 night in Jul 2025

4/10 Poor

amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

michelle

Stayed 1 night in Jul 2025

10/10 Excellent

Luke

Stayed 5 nights in Jun 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, it was fine. No major issues, but I have stayed in many Hiltons in my time, and it just felt slightly underwhelming to have the Hilton brand associated to this hotel. The check-in was really poor, and I do not blame the front desk staff directly, but whoever is responsible for staffing should be embarrassed. It took between 50 minutes to an hour to get our keys to our room. Breakfast was fab, and the staff on the whole were friendly, but again, I have been to Hiltons where the service came with a smile, and things were never too much fuss. Here, at times, it felt like we were putting people out, when asking a question.
Stayed 2 nights in May 2025