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Tollgate Hotel

2.0 star property

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Photo gallery for Tollgate Hotel

Deluxe Double Room | Iron/ironing board, free WiFi, bed sheets
Exterior
Exterior
Soap, shampoo, toilet paper
Front of property

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • 24/7 front desk

Explore the area

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Tollgate Hotel & Leisure, Ripon Road, Stoke-on-Trent, England, ST3 3BS
  • Place, Longton Park
    ‪9 min walk‬
  • Place, World of Wedgwood
    ‪4 min drive‬
  • Place, bet365 Stadium
    ‪5 min drive‬
  • Airport, Manchester (MAN)
    ‪52 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

  • Park view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Soap, shampoo, toilet paper

Family Room

  • Park view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Tollgate Hotel

Hotel in Stoke-on-Trent with free parking
This hotel features a meeting room, concierge services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a hair salon and a reception hall. Housekeeping is available on request.
Tollgate Hotel offers 24 accommodations with complimentary bottles of water. 32-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at Tollgate Hotel, you'll be within walking distance of Longton Park. Free WiFi in public areas, free self-parking and meeting rooms are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include a concierge and luggage storage
  • 11 minutes on foot from Longton Park and a 4-minute drive from Gladstone Pottery Museum
As a guest of Tollgate Hotel, you'll find concierge services and a hair salon. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Stoke-on-Trent hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request

Business services

  • Meeting room

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 11:30 PM and 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: GBP 10 for check-in between 11:30 PM and 4:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Tollgate Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 23 reviews
Rating 8 - Good. 8 out of 23 reviews
Rating 6 - Okay. 5 out of 23 reviews
Rating 4 - Poor. 4 out of 23 reviews
Rating 2 - Terrible. 4 out of 23 reviews

6.2/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities

You get what you pay for

Never returning. Window catch screws hanging out. Mould in 3 places in bathroom. Dirt in bottom of wardrobe. When I checked in guy was talking to someone through ear buds. Slapped a card machine in my face no how much I was to pay. 2 big flats across the road were broken into. Food down the road by Aldi very nice.
Stayed 2 nights in Oct 2025

6/10 Okay

Jan

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness

Could have been better

Black mould around the bath. Inadequate heating, the radiators didn’t switch on and made the room quite cold. My room tv arial was broken, however the receptionist was very helpful and sourced me another arial cable from another room.
Stayed 1 night in Oct 2025

10/10 Excellent

Myles

Stayed 1 night in Sep 2025

2/10 Terrible

Terry

Disliked: Cleanliness, amenities, property conditions & facilities
The building is run down the hotel had semi permanent residents who looked like they were waiting for interviews with the government for residency in this country also families who must be waiting for social housing cars were being repaired on the carpark area kids running riot it seems more like a block of unloved flats. We didn't get out of the car couldn't see any signs for reception my partner was completely disheartened by the sight before her and was adamant that she would not stay there we had to find another hotel very disappointed by tollgate hotel in stoke why are Expedia are advertising this place....not happy at all!!!
Stayed 1 night in Sep 2025

2/10 Terrible

Emma

Stayed 1 night in Aug 2025

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Bathroom had mould over the ceiling it was disgusting. Broken plug sockets. I paid £90 for 1 night and it truly was disgusting.
Stayed 1 night in Aug 2025

8/10 Good

Roshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Hassan

Stayed 1 night in Jul 2025

6/10 Okay

Joanne

Liked: Cleanliness, amenities
The location was c
Stayed 1 night in Jun 2025

6/10 Okay

neil

Stayed 3 nights in Jun 2025

6/10 Okay

neil

Business traveller
Stayed 3 nights in Jun 2025

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort
This used to be a nice place to stay, however now its nothing but a lodging for immigrants and single mothers with kids that need housing. Kids running around until approximately 02.00 so if you want a good nights sleep then forget it. Hotel rooms need a good clean and overhaul. No lock on bathroom door so left to swing in the breeze. No window stay on the bathroom window so had to prop open with a shower gell. Toilet seat and lid very loose and sliding plus toilet roll holder fell out of the wall when unravelling toilet roll.Room itself had greasy headmarks on the opening windows, stains running down the wall that haven't been wiped away and above the headboard was a dirty wall where people have sat up on the bed with dirty or greasy hair. Door to room had wooden panels with at least 3 having cracks in them upto about 5 mil wide. There used to be a bar..... no longer there and no breakfast offered as the restaurant has been closed down. Had it not been the night before fathers day and letting my Dad down we would of quite happily drove the 120 miles back home. There were no rooms available in any other local hotels including Premier, Travelodge and Holiday inns so all in all not a good experience..... These conditions may be ok for people needing social housing funded by the tax payer but not paying guests stuck in the odd room between these people living there
Stayed 1 night in Jun 2025

6/10 Okay

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs a serious overhaul looking very dated in decoration. Old wall paper on the walls with marking on the paper , carpets need a refresh , small tv which needs to be replaced with a new tv on the wall. Bathroom shower worked but needs a new shower as i couldnt properly turn the shower off after use. Minamul tea facilities in room. Veru poor standard of accommodation but it was quite cheap hotel . Think i will book a different hotel next time
Stayed 1 night in Jun 2025