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North West Castle Hotel

3.0 star property

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Photo gallery for North West Castle Hotel

Building design
Fireplace
Indoor pool
Banquet hall
Double or Twin Room (Loch View ) | 1 bedroom, desk, iron/ironing board, free WiFi

Popular amenities

  • Gym

Explore the area

Map
Port Rodie, Stranraer, Scotland, DG9 8EH
  • Castle Kennedy Gardens
    ‪7 min drive‬
  • Cairnryan Port
    ‪8 min drive‬
  • Cairnryan Stena Line Terminal
    ‪13 min drive‬

Room options

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Twin Room

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Double Room ( Loch View)

1 bedroom, desk, iron/ironing board, free WiFi

Family Double Room ( Loch View)

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

8.8 out of 10
Excellent
(30 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double or Twin Room

1 bedroom, desk, iron/ironing board, free WiFi

Classic Double or Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Quadruple Room (Classic)

Family Quadruple Room (Classic) | 1 bedroom, desk, iron/ironing board, free WiFi

Family Quadruple Room (Classic)

  • Sleeps 4
  • 4 Single Beds

View all photos for Family Triple Room (Classic)

Family Triple Room (Classic) | 1 bedroom, desk, iron/ironing board, free WiFi

Family Triple Room (Classic)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Double or Twin Room (Loch View )

Double or Twin Room (Loch View ) | 1 bedroom, desk, iron/ironing board, free WiFi

Double or Twin Room (Loch View )

9.2 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Twin Room (Loch View Room)

1 bedroom, desk, iron/ironing board, free WiFi

Twin Room (Loch View Room)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double or Twin Room, Accessible

1 bedroom, desk, iron/ironing board, free WiFi

Classic Double or Twin Room, Accessible

  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Family Double Room (Classic)

1 bedroom, desk, iron/ironing board, free WiFi

Family Double Room (Classic)

  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

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About this property

North West Castle Hotel

Eco-certified hotel with 2 restaurants and bars/lounges
This smoke-free hotel features 2 restaurants, an indoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a sauna and Access to hot tub are on-site.
North West Castle Hotel offers 73 accommodations with complimentary bottles of water and complimentary bathrobes. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Stranraer hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at North West Castle Hotel. During your stay, you're just a quick walk from Stranraer Museum. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include meeting rooms, a gift shop and laundry facilities
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Stranraer Museum and Castle of St John
  • Dogs welcome for a fee
As a guest of North West Castle Hotel, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

An arcade/games room, gift shops/newsstands, and a garden are also featured at the eco-certified North West Castle Hotel. Self parking is free.

This 3-star Stranraer hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8 AM to 9:30 AM.
On-site venue – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8 AM to 9:30 AM for a fee: GBP 13 per person
  • 2 bars/lounges
  • 2 restaurants

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Castle North West
North West Castle
North West Castle Hotel
North West Castle Hotel Stranraer
North West Castle Stranraer
North West Hotel
West Castle
North West Castle Hotel Hotel
North West Castle Hotel Stranraer
North West Castle Hotel Hotel Stranraer

North West Castle Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 383 out of 755 reviews
Rating 8 - Good. 246 out of 755 reviews
Rating 6 - Okay. 83 out of 755 reviews
Rating 4 - Poor. 35 out of 755 reviews
Rating 2 - Terrible. 8 out of 755 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay . Great location.

This is a really lovely traditional hotel . All the staff are really friendly & at the same time very professional. Yes, it’s a bit old fashioned but I really like this about the hotel . I love its traditional values. A very comfortable stay & a delicious dinner in a beautiful dining room. Great service .
Stayed 1 night in Apr 2025

6/10 Okay

Joan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

hotel requires some TLC

The rooms were very drab, could be doing with a lick of paint, and the furniture was dark and ancient, we were in room 73 which had a dismal view. The beds were very comfortable.The walls are paper thin, could hear everything, was kept awake one night and the people in the next room were only having a conversation. The Scottish breakfast tasted as though it was reheated,however, there was plenty of other choices available. I asked for two slices of toast and poached eggs one morning, and the waitress brought one slice. I advised the waitress that I had requested two, she replied rather impatiently I could make one at the machine, however, she then brought me one. The bar was reasonably priced, and Mo the barman was very pleasant and helpful, as were the others. It would have been good if there was cocktails on offer, and maybe some nuts or crisps for sale at the bar. The staff always had a friendly smile.
Stayed 3 nights in Apr 2025

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a good update. But other than that its a great place to stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for convenience to ferry. Staff absolutely lovely couldnt do enough for you. Although a tad dated hotel was spotless pool and hot tub very good. Rooms clean beds so comfy room warm. Reception staff pleasant and efficient. Ample parking over all a very good choice of hotel
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been convenient to have a shower bathroom fan, and shower shelf for soap & shampoo
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay to meet a friend

One night stay to meet a friend. Hotel was recommended by her & didn’t disappoint. Thank you.
Stayed 1 night in Apr 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely room but poor bed.

Hotel was lovely and clean with spacious areas and rooms. Two negatives unfortunately. The bed was very creaky and uncomfortable and the evening meal was only Luke warm which spoilt the stay.
Stayed 1 night in Apr 2025

6/10 Okay

Gregory John

Liked: Cleanliness, staff & service

Older historical hotel that needs a refresh.

The history and location of this hotel is pretty cool, but I don’t think I would book here again. It is/was a lovely hotel, but it is in serious need of some upgrades. My chief complaint is that the beds are rock hard. Everything else I could overlook, but that was a tough night’s sleep. The food is ok, the views are lovely and the staff is all very lovely. Having an elevator was useful, but it was honestly a little scary, and had a musty smell.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel and staff. Enjoyed the meals. I love the grandeur of the old hotels.
Stayed 2 nights in Apr 2025

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Although the hotel is clean it has certainly seen its day it requires a serious overhaul and upgrade
Stayed 1 night in Apr 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service

Comfortable

Like others have said the hotel is in need of a refurbishment. Our twin room was clean & comfortable but dated. Some areas of the hotel had a real smell of dampness. Overall the place is okay & staff were all friendly & helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Matt

Stayed 1 night in Mar 2025

8/10 Good

Manus

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kristian

Stayed 1 night in Mar 2025

10/10 Excellent

dalene

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and hotel is in a fabulous lication
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Joan

Business traveller
Liked: Cleanliness, room comfort

Stranraer

Useful location
Stayed 1 night in Feb 2025

8/10 Good

Dominic

Stayed 1 night in Mar 2025