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Imperial Palace Hotel - All Inclusive

5.0 star property

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Photo gallery for Imperial Palace Hotel - All Inclusive

Front of property
Front of property
Lobby sitting area
Front of property
Lobby

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • All-inclusive
  • Pet-friendly
  • Pool
  • Parking available
  • Housekeeping

Explore the area

Map
Sunny Beach Resort, Sunny Beach, 8240
  • Sunny Beach
    ‪2 min walk‬
  • Platinum Casino
    ‪7 min walk‬
  • Action Aquapark
    ‪2 min drive‬
  • Bourgas (BOJ)
    ‪32 min drive‬

Room options

View all photos for Double Room, Balcony, Park View

Premium bedding, memory-foam beds, desk, iron/ironing board

Double Room, Balcony, Park View

  • 30 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, Balcony, Sea View - All Inclusive

Premium bedding, memory-foam beds, desk, iron/ironing board

Superior Room, Balcony, Sea View - All Inclusive

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Room, Park View, Balcony - All Inclusive

Free toiletries, hair dryer, towels

Superior Room, Park View, Balcony - All Inclusive

  • 30 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Studio, Balcony, Sea View

Studio, Balcony, Sea View | Premium bedding, memory-foam beds, desk, iron/ironing board

Studio, Balcony, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Promo Room - All Inclusive

Premium bedding, memory-foam beds, desk, iron/ironing board

Superior Promo Room - All Inclusive

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Balcony, Sea View

Premium bedding, memory-foam beds, desk, iron/ironing board

Double Room, Balcony, Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Promo Room

Premium bedding, memory-foam beds, desk, iron/ironing board

Promo Room

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Imperial Palace Hotel - All Inclusive

Luxury property on the beach, with indoor pool
Catch some rays at the beach or spend the day relaxing at Imperial Palace Hotel - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Imperial Palace Hotel - All Inclusive offers 545 air-conditioned accommodations with a hairdryer and free toiletries. Memory foam beds feature premium bedding. Televisions come with cable channels.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Imperial Palace Hotel - All Inclusive, you're just a quick walk from Sunny Beach. 3 restaurants, 4 bars and a full-service spa are available.
  • Enjoy local and international cuisine at Hollywood, one of the property's 3 restaurants and 4 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to facials, manicures and pedicures or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Sunny Beach and 11 minutes on foot from Platinum Casino
  • Pets welcome for a fee
Imperial Palace Hotel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Imperial Palace Hotel - All Inclusive offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar.

A seasonal outdoor pool, a fitness centre, and spa services are also featured at the luxury Imperial Palace Hotel - All Inclusive. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Nessebar property is smoke free.

Hollywood – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Restaurant Gondolla – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Lobby Bar Safari – This lobby lounge overlooks the ocean and pool. Open daily.
Irish Bar – On-site pub. Open daily.
Mezzanie Bar – On-site cocktail bar. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues
Gourmet or à la carte dining limited to 1 meal per stay

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Languages

Bulgarian, English, German, Russian

Property amenities

Parking and transport

  • Parking on site (BGN 20 per day)
  • Limited on-site parking

Food and drink

  • 3 restaurants
  • 4 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hollywood
  • Irish Bar
  • Lobby Bar Safari
  • Mezzanie Bar
  • Restaurant Gondolla

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: BGN 10.00 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BGN 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BGN 20 per day
  • Pet fee: BGN 10.00 per pet, per day
  • Service animals are exempt from fees
  • In-room safe fee: BGN 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Victoria Hotel Palace
Victoria Palace Hotel Sunny Beach
Victoria Palace Sunny Beach
Hotel Victoria Palace Bulgaria
Victoria Palace Bulgaria
Victoria Palace Hotel And Spa
Victoria Palace Hotel Bulgaria
Victoria Palace Beach Hotel All Inclusive
Victoria Palace Beach All Inclusive Sunny Beach
Victoria Palace Beach All Inclusive
Victoria Palace Beach Hotel Sunny Beach
Victoria Palace Beach Hotel
Victoria Palace Beach Sunny Beach
Victoria Palace Beach
Victoria Palace Beach Hotel – All Inclusive

Imperial Palace Hotel - All Inclusive Reviews

Reviews

5.4
Rating 10 - Excellent. 10 out of 63 reviews
Rating 8 - Good. 10 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 12 out of 63 reviews
Rating 2 - Terrible. 21 out of 63 reviews

5.2/10

Cleanliness

5.4/10

Staff & service

6.6/10

Amenities

5.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Ido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all
Stayed 2 nights in Jul 2024

4/10 Poor

Michaela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Outdated

Buffet same food every day and not sanitary
Stayed 5 nights in Aug 2023

8/10 Good

Ismael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Shadia

Stayed 5 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

Appealing wasn’t the word, the service when we arrived straight away looked up and down and didn’t want to check us in until another young girl on reception decided to give us bands, the people in the restaurant stood there looking us up and down refusing to let us in even with our bands, we were refused certain drinks in the bar too. Worst service we have ever had anywhere ever. The hotel is dirty the pool looked disgusting to swim in no wonder no one was in it. We didn’t even eat the food when we eventually got in because it was pure slop and there were flies on the cheese, the view of the sea is nice that’s it that’s the only thing this place has going for it. Stay far away I’m not kidding don’t waste your money on this hell hole.
Stayed 1 night in Sep 2022

6/10 Okay

Mariusz

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2022

2/10 Terrible

Marina

Travelled with family
Disliked: Staff & service
No towels on evening arrival in room and didn’t get them until next day afternoon. Two rooms for family booked together but split into two separate buildings in hotel, they couldn’t put us together. Kept saying no parking space even though there were some which meant we had to pay for parking which was 5mins away. Had to wait for tables to come empty at every meal. All inclusive food but was always the same menu every day. Receptionist were young and didn’t have authority to make any changes or help. Only one lift on the block were were in for 9floors.
Stayed 4 nights in Aug 2022

2/10 Terrible

Krum

Stayed 4 nights in Jul 2022

2/10 Terrible

Ivan

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

After reading the reviews we was skeptical about booking this hotel, I am so glad we ignored the Karen's! I travel a lot and easily, This is the best hotel I have stayed in this year. The Hotel is right on top of the beach, it has an indoor pool and SPA (sauna, steam room, turkish baths). it has a massive outdoor patio with a bar in the middle and they sometimes have evening entertainment. There is even a bar in one of the outdoor pools. They have PS4's in the lobby, a piano, pool table, air hockey, there are awesome statues everywhere giving a real grandeur look. Room service comes everyday ,tthey replace towels, moisturizer and vegan soap. There is a shop inside the hotel (very cheap), i recommend the chocolate flavored cigars at 2 LEV each! . The promenade goes all the way to flower street packed with shops and elec scooters if you are daring. If i wanted to be hypercritical the only really downsides are that the bar shuts by 22:00 outside and the food isnt AMAZING but its still ok. Cant wait to visit again! There are friendly taxi drivers outside (who do not rip you off), we used them to visit the waterpark and old town nessebar.
Stayed 4 nights in Jun 2022

2/10 Terrible

Jack

Stayed 4 nights in Jun 2022

6/10 Okay

Tsvetelina

Stayed 2 nights in Sep 2021

2/10 Terrible

ahmed danaoui

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Teribile

Bad experience 😔😔😔never come back
Stayed 3 nights in Aug 2021

10/10 Excellent

Elena

Stayed 4 nights in Jul 2021

10/10 Excellent

ADAMOS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PERFECT HOTEL

IT'S A WONDERFUL HOTEL IN EVERYTHING. SOME NEGATIVE ISSUES JUSTIFY IT BECAUSE THERE ARE TOO MANY CUSTOMERS IN THE HOTEL AND SOME OF THEM ARE TOO EXCESSIVE IN BEHAVIOR. PERSONAL I RECOMMEND THAT HOTEL.
Stayed 6 nights in Jul 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel on Sunny Beach

Amazing Location! The Hotel was Truly GRAND! The room was very spacious, strong water pressure, and the food was fresh and super tasty! The staff worked really hard to feed everyone and to keep the all inclusive food flowing. Yes the hotel is a bit older, and has some wear and tear, that’s too be expected. Overall it’s a great Hotel, with lots of sunshine. My one suggestion is they shouldn't allow guest to reserve Pool chairs with towels. But that’s the guest, not the Hotel. Keep up the great job!
View From Sea View Room
View of pool
View of Room
Stayed 3 nights in Jul 2021

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever! not clean. maybe 2* No towels ( room or pool). Food was from very low qty. Guys, if your reading this, just avoid this hotel. i Left 2 nights early
Stayed 4 nights in Aug 2019

2/10 Terrible

Eli Ilia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Money stolen by manager of Victoria palace sunny b

Don’t try
Stayed 5 nights in Jul 2019

4/10 Poor

Caitlin

Disliked: Staff & service

Complete disorganization

After arriving late to sunny beach the stay started out with them losing our booking and not having anyone on staff to access it. They have no working phones so hotels.com couldn’t call and we wound up having to book, at additional cost, the only rooms left in the hotel at a much higher rate after sitting in the lobby for over an hour last midnight trying to sort it out. They then gave us a key to a room that is already inhabited (a shock to everyone) and finally got us sorted the next day after us spending hours checking in and going back and forth. There were two lovely staff members- Gabriella, and another girl I can’t remember, who were helpful to the best of their abilities. They were otherwise so short staffed and the staff wasn’t able to do what they needed. Breakfast was just one giant queue without enough food so we just ate out. The location is good and the pools were nice, but the disorganization and lack of prepared staff was awful.
Stayed 3 nights in Jun 2019

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

An aging grande dame

Victoria Palace needs major renovation. It's an aging hotel that requires modern amenities so it is 3 star at best. Reception and staff were very helpful. Pool area is lovely, and the swim up bar is a plus. Great Location, centrally located right in the center of Sunny Beach near the nightlife and shopping. Only one thing... the food is horrible!
Stayed 1 night in Aug 2018

4/10 Poor

tony, sunderland england

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

what a let down

Looking from the outside you think wow ticks all the boxes but once inside what a let down . Rooms are very tired , beds sheets were not changed the entire week , Found a cockroach in the room on the 7th floor the lifts breaking down all of the time , the food same stuff practically every day and stone cold And I would rate the food for a 2 star standard hotel , the pool looks nice from pictures but it's absolutely Dirty ( very sad ) the bars no cocktails just the cheapest vodka which is like paint stripper , I would avoid this hotel like the plague
Stayed 7 nights in Aug 2018

2/10 Terrible

Valeri, Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horable place

This stay was horable. I do not recomend to anyone to stay at that creepy place.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible hotel

1) Rude valets that ask you to park your car and then ask you for tip 2) Old Mattresses with stains and depreciated furniture. Bed looked like from 80s. 3) A piece of chewed gum was left on the floor of the bathroom 4) No one answers when you call the reception or any other line for help. 5) Funniest thing was the folder with the hotel information was covered by handwritten pictures

6/10 Okay

Roger

Liked: Room comfort